Retently vs Trustpilot Business
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Retently offers more features (57 vs 52) and more integrations (19 vs 5). Starting price: Retently at $49/mo vs Trustpilot Business at $339/mo. Retently has 57 unique features while Trustpilot Business has 52 unique features, with 0 features in common.
| Retently | Trustpilot Business | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 57 | 52 |
| AI-Powered Features | 3 | 2 |
| Starting Price | $49/mo | $339/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 19 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| AI-Assisted Review Responses | ||
| Review Highlights |
Admin & Security (0 vs 1)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Single Sign-On (SSO) |
Analytics & Reporting (13 vs 13)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Analytics Explorer | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Enhanced Insights | ||
| Feedback Analytics | ||
| Invitation Conversion Dashboard | ||
| Journey Mapping | ||
| Market Insights | ||
| My Competitors | ||
| NPS Benchmarks |
Automation (7 vs 3)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Feedback Service (AFS) | ||
| Automated Monthly Invitations | ||
| Automated Recurring Surveys | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Review Collection | ||
| Survey Reminders | ||
| Webhook Events |
Customization (0 vs 4)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Brand-boosting Customization | ||
| Customizable Reminder Emails | ||
| Customizable Review Invitation Email Templates | ||
| Trustpilot Profile Page Customizations |
Data Management (5 vs 1)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Export Service Reviews | ||
| Outbox Data Retention |
Feedback Management (2 vs 3)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Feedback Import | ||
| Feedback Management | ||
| Reply to Reviews | ||
| Review Follow-up Questions | ||
| Review Tagging and Filtering |
Implementation (1 vs 0)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Data Migration Concierge |
Integration (1 vs 5)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Connect API | ||
| Google Store Ratings | ||
| Integrations for Replying to Reviews | ||
| Integrations for Review Invitations | ||
| REST API | ||
| Salesforce Integration |
Marketing (0 vs 12)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Asset Builder | ||
| Customizable Assets | ||
| Downloadable Trustpilot Assets | ||
| Email Signature and Newsletter TrustBox | ||
| Flex Widget with Review Highlights | ||
| Flex Widget with TrustScore | ||
| Image and Video Generators | ||
| Marketing Widgets | ||
| Promotions for Trustpilot Profile Page | ||
| Review Spotlight | ||
| Testimonial TrustBox Widgets | ||
| TrustBox Widgets for Website |
Moderation (0 vs 2)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Automated Fraud Detection | ||
| Flag Suspicious Reviews |
Notifications (1 vs 0)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Email & Slack Alerts |
Review Management (0 vs 2)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Location Reviews | ||
| Product Reviews |
SEO (0 vs 1)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Review SEO |
Support (0 vs 3)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Expert Implementation and Strategic Support | ||
| Live Chat Support |
Survey Channels (7 vs 0)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (6 vs 0)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (9 vs 0)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (1 vs 0)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| A/B Testing |
Survey Types (4 vs 0)
| Feature | Retently | Trustpilot Business |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Unique Features
Only in Retently (57)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 37 more unique features
Only in Trustpilot Business (52)
Single Sign-On (SSO)
AI-Assisted Review Responses
Review Highlights
Analytics Explorer
Enhanced Insights
Invitation Conversion Dashboard
Market Insights
My Competitors
Reply Data
Search Engagement Reports
Service Reviews Analytics
Topics Reports with Sentiment Analysis
Trustpilot Data Solutions
TrustScore
TrustScore Forecast
Visitor Insights
Automated Feedback Service (AFS)
Automated Monthly Invitations
Review Collection
Brand-boosting Customization
+ 32 more unique features
View Retently details View Trustpilot Business details Retently alternatives Trustpilot Business alternatives
Want to build your own alternative to Retently or Trustpilot Business?
Analyze it with Reap