SaaSipedia

Catalyst

catalyst.io
Customer Success
Weekend Project

The Most Intuitive Customer Success Platform

How to Replace Catalyst
Compare:vs Zonka Feedbackvs Survicatevs Retently

Overview

Catalyst is a customer growth platform that helps CS and sales teams prioritize customer outcomes and deliver recurring value. Now part of Totango, it enables organizations to transform customer success from a cost center to a revenue engine by focusing on helping customers achieve their business goals rather than just adoption metrics.

Features

9 features across 7 categories

AI(1)

Unison AIAIPremium

AI-powered capability for customer success

Also in: monday.com, Notion, Airtable

Analytics(2)

Customer Journey Mapping

Map and visualize customer journeys to identify key moments of impact

Elevate GTM Strategy

Understand the 'why' behind key metrics and identify effective strategies that help you scale success

Also in: Hugging Face, Notion, Smartsheet

Community(2)

Community

Browse videos, ask questions, and learn from other customer success professionals

CS Job BoardPremium

Job board for customer success professionals

Also in: Squarespace, Hugging Face, Obsidian

Customer Management(1)

Prioritize Customer Outcomes

Align your team to deliver moments of impact that drive customer growth

Also in: Jobber, QuickBooks, Setmore

Engagement(1)

Deliver Recurring Impact

Execute your digital strategy and consistently deliver value throughout the customer journey

Also in: Klaviyo, Iterable, Internal-io

Support(1)

Knowledge Base

Comprehensive support documentation and resources

Also in: Obsidian, 1Password, Bitwarden

Training(1)

Catalyst Coaching CornerPremium

Transformative program providing access to exclusive events and resources for CS Leaders and CS Operators

Also in: KnowBe4, Lessonly, Hugging Face

Cost Calculator

Pricing data not available for Catalyst. Check their website for current pricing.

Build vs Buy

Should you build a Catalyst alternative or buy the subscription? Estimate based on 9 features.

Buy Catalyst

Better Value
Monthly costContact Sales
3-year totalVaries
Time to deployDays

Build Your Own

Development cost$12,000
Maintenance$180/mo
3-year total$18,480
Dev time~1 months

Buying Catalyst saves ~$18,480 over 3 years vs building.

Estimates based on 9 features and a BuildScore of 5/5. Actual costs vary.

Integrations

6 known integrations

GmailHubspotMS OutlookSalesforceSlackZendesk