Catalyst vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Catalyst offers fewer features (9 vs 57) and fewer integrations (6 vs 19). Starting price: Catalyst at Contact Sales vs Retently at $49/mo. Catalyst has 9 unique features while Retently has 57 unique features, with 0 features in common.
| Catalyst | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 9 | 57 |
| AI-Powered Features | 1 | 3 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 3 |
| Integrations | 6 | 19 |
| Shared Features | 0 | |
| Shared Integrations | 4 | |
| Data Quality | 40% | 95% |
Feature Comparison by Category
AI (1 vs 0)
| Feature | Catalyst | Retently |
|---|---|---|
| Unison AI |
Analytics (2 vs 0)
| Feature | Catalyst | Retently |
|---|---|---|
| Customer Journey Mapping | ||
| Elevate GTM Strategy |
Analytics & Reporting (0 vs 13)
| Feature | Catalyst | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (0 vs 7)
| Feature | Catalyst | Retently |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events |
Community (2 vs 0)
| Feature | Catalyst | Retently |
|---|---|---|
| CS Job Board | ||
| Community |
Customer Management (1 vs 0)
| Feature | Catalyst | Retently |
|---|---|---|
| Prioritize Customer Outcomes |
Data Management (0 vs 5)
| Feature | Catalyst | Retently |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Engagement (1 vs 0)
| Feature | Catalyst | Retently |
|---|---|---|
| Deliver Recurring Impact |
Feedback Management (0 vs 2)
| Feature | Catalyst | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (0 vs 1)
| Feature | Catalyst | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (0 vs 1)
| Feature | Catalyst | Retently |
|---|---|---|
| REST API |
Notifications (0 vs 1)
| Feature | Catalyst | Retently |
|---|---|---|
| Email & Slack Alerts |
Support (1 vs 0)
| Feature | Catalyst | Retently |
|---|---|---|
| Knowledge Base |
Survey Channels (0 vs 7)
| Feature | Catalyst | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | Catalyst | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | Catalyst | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | Catalyst | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | Catalyst | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Training (1 vs 0)
| Feature | Catalyst | Retently |
|---|---|---|
| Catalyst Coaching Corner |
Unique Features
Only in Catalyst (9)
Unison AI
Customer Journey Mapping
Elevate GTM Strategy
Community
CS Job Board
Prioritize Customer Outcomes
Deliver Recurring Impact
Knowledge Base
Catalyst Coaching Corner
Only in Retently (57)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 37 more unique features
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