AskNicely
asknicely.comBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Turn real-time customer sentiment into action
How to Replace AskNicelyOverview
Features
57 features across 17 categories
AI(3)
AI-powered suggestions for responding to customer feedback
AI-powered tool that instantly analyzes customer sentiment via surveys, reviews, and more to provide actionable insights at all organizational levels
AI-powered recommendations for areas to focus on to improve customer experience
Automation(5)
Automated follow-up surveys to boost response rates
Automatically send responses or trigger actions based on feedback criteria
Workflow automation that streamlines management of feedback responses and triggers actions based on feedback criteria
Automatically assign feedback responses to team members or escalate based on criteria
Trigger survey requests from your own domain based on behavioral events
Customization(1)
Create custom fields to capture business-specific data in surveys
Data Management(2)
Track and organize customer properties and attributes
Complete historical record of all customer data and feedback over time
Employee Management(1)
Mobile app for employees to view feedback and participate in recognition programs
Feature(1)
Built-in support for multi-location businesses with centralized and local-level insights
Feedback(6)
Assign customer feedback responses to specific team members for action
Send automated requests to gather customer testimonials for marketing use
Collect and respond to feedback from a single platform with tracking of response trends
Automated tools to request and collect customer testimonials
Collect feedback via email, SMS, embedded surveys on websites, mobile apps, or in-store kiosks
Automated requests to encourage customers to leave reviews
Goal Management(1)
Set customer experience goals and recognize achievements across the organization
Integration(6)
Support for 100+ third-party integrations to connect with existing tools and workflows
API access for custom integrations and data extraction
Integration with CRM systems to enable personalized follow-ups in workflows
Integration with Microsoft Teams to receive and respond to feedback directly in Teams
Integration with Slack to receive and respond to feedback directly in Slack
Unlimited ability to extract data via API for external analysis
Recognition(1)
Employee recognition features to celebrate exceptional customer service moments
Reporting(11)
Automated AI-powered reports that summarize customer feedback and provide actionable insights
Automatic AI-generated summaries of customer feedback and trends
Real-time TV display to show live customer feedback and sentiment in your office
Filter, export, and drill down on survey data quickly
Export survey results and insights as downloadable presentation files
Performance leaderboards and scorecards to track employee and location performance on CX metrics
Monitor feedback from initial receipt through to resolution with real-time dashboards
Real-time dashboards that display customer feedback as it comes in across web, mobile, TV, Slack, or Teams
Save, schedule, and automate reports to your inbox
Track compliance with Service Level Agreements directly in the platform
Reports tracking customer experience trends over time
Reputation Management(2)
Manage and monitor Google reviews directly from the platform
Complete reputation management tools to build and maintain customer reputation
Security(3)
Granular permission controls to manage user access and roles
Complete audit log tracking all platform activities for compliance and security
Single Sign-On support via SAML for enterprise security
Surveys(11)
Simple 5-star rating surveys for quick customer feedback collection
Customer Satisfaction surveys to measure satisfaction with specific interactions
AI-powered surveys that dig deeper for richer information with conversational, chat-style format that feels like messaging a friend
Deploy surveys directly within your mobile app or web application
Surveys optimized for mobile app delivery and completion
Net Promoter Score surveys to measure customer loyalty and satisfaction
Generate QR codes for quick survey access and response collection
Create custom NPS, CSAT, and 5-star surveys quickly with expert templates or build from scratch
Add conditional logic and branching to surveys to create personalized survey experiences based on customer responses
Test and preview surveys in real time before deployment
Fully customizable white-label surveys with company branding, logos, and color schemes
Team Management(1)
Feature to facilitate team huddles around customer feedback and CX improvements
Training(1)
Coaching and guidance tools for frontline employees to improve customer service
User Management(1)
Unlimited user accounts across all plans
Pricing
Learn
- ✓Capture what matters most to customers with CSAT and NPS surveys
- ✓Unlimited users
- ✓From 500 responses; price scales with response volume
- ✓AI powered surveys
- ✓Automated workflows
- ✓Reports and leaderboards
- ✓Email & SMS surveys
- ✓AI-powered dynamic surveys
- ✓QR code surveys
- ✓Mobile app surveys
- ✓Simple case management
- ✓Downloadable presentations
- ✓Leaderboards & scorecards
- ✓AI summaries
- ✓Trend reports
- ✓Extract data for external analysis
Grow
Popular- ✓Use customer feedback to make improvements and increase retention
- ✓Everything in Learn, plus:
- ✓AI Insight reports
- ✓Real-time TV display
- ✓Integrate Slack and Microsoft Teams
- ✓Assign feedback response
- ✓Request reviews
- ✓AI suggested responses
- ✓Google review manager
- ✓Generate testimonials
- ✓Reputation management (optional add-on)
- ✓SSO (optional add-on)
- ✓Advanced case management
- ✓Microsoft Teams and Slack integrations
- ✓AskNicelyTV
- ✓Recognition & shoutouts
Transform
- ✓Align your entire organization to deliver data-driven CX improvements
- ✓Everything in Grow, plus:
- ✓In app surveys
- ✓White label surveys
- ✓Unlimited API data extraction
- ✓Set CX goals & recognize achievements
- ✓Team huddles
- ✓Frontline coaching
- ✓Reputation management (optional add-on)
- ✓SSO (optional add-on)
- ✓Advanced case management
- ✓AskNicely employee app
- ✓Recommended focus areas
- ✓Customer testimonial requests
Cost Calculator
Pricing data not available for AskNicely. Check their website for current pricing.
Build vs Buy
Should you build a AskNicely alternative or buy the subscription? Estimate based on 57 features.
Buy AskNicely
Better ValueBuild Your Own
Buying AskNicely saves ~$55,440 over 3 years vs building.
Estimates based on 57 features and a BuildScore of 5/5. Actual costs vary.
Integrations
4 known integrations