AskNicely vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
AskNicely offers the same number of features (57 vs 57) and fewer integrations (4 vs 19). Starting price: AskNicely at Contact Sales vs Retently at $49/mo. AskNicely has 54 unique features while Retently has 54 unique features, with 3 features in common.
| AskNicely | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 57 | 57 |
| AI-Powered Features | 6 | 3 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 4 | 19 |
| Shared Features | 3 | |
| Shared Integrations | 2 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (3 vs 0)
| Feature | AskNicely | Retently |
|---|---|---|
| AI Suggested Responses | ||
| NiceAI Sentiment Analysis | ||
| Recommended Focus Areas |
Analytics & Reporting (0 vs 13)
| Feature | AskNicely | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (5 vs 7)
| Feature | AskNicely | Retently |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Follow-Up Surveys | ||
| Automated Recurring Surveys | ||
| Automated Response Workflows | ||
| Automated Workflows | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Survey Reminders | ||
| Task Assignment and Escalation | ||
| Trigger Batch Requests | ||
| Webhook Events |
Customization (1 vs 0)
| Feature | AskNicely | Retently |
|---|---|---|
| Custom Fields |
Data Management (2 vs 5)
| Feature | AskNicely | Retently |
|---|---|---|
| Antivirus Detection | ||
| Customer Properties | ||
| Data Export | ||
| Data History | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Employee Management (1 vs 0)
| Feature | AskNicely | Retently |
|---|---|---|
| AskNicely Employee App |
Feature (1 vs 0)
| Feature | AskNicely | Retently |
|---|---|---|
| Multi-Location Support |
Feedback (6 vs 0)
| Feature | AskNicely | Retently |
|---|---|---|
| Assign Feedback Response | ||
| Customer Testimonial Requests | ||
| Feedback Response Management | ||
| Generate Testimonials | ||
| Multi-Channel Feedback Collection | ||
| Request Reviews |
Feedback Management (0 vs 2)
| Feature | AskNicely | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Goal Management (1 vs 0)
| Feature | AskNicely | Retently |
|---|---|---|
| Set CX Goals and Recognition |
Implementation (0 vs 1)
| Feature | AskNicely | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (6 vs 1)
| Feature | AskNicely | Retently |
|---|---|---|
| 100+ Integrations | ||
| API Access | ||
| CRM Integrations | ||
| Microsoft Teams Integration | ||
| REST API | ||
| Slack Integration | ||
| Unlimited API Data Extraction |
Notifications (0 vs 1)
| Feature | AskNicely | Retently |
|---|---|---|
| Email & Slack Alerts |
Recognition (1 vs 0)
| Feature | AskNicely | Retently |
|---|---|---|
| Recognition and Shoutouts |
Reporting (11 vs 0)
| Feature | AskNicely | Retently |
|---|---|---|
| AI Insight Reports | ||
| AI Summaries | ||
| AskNicely TV Display | ||
| Data Filtering and Export | ||
| Downloadable Presentations | ||
| Leaderboards and Scorecards | ||
| Real-Time Data Monitoring | ||
| Real-Time Feedback Dashboard | ||
| SLA Compliance Tracking | ||
| Saved and Scheduled Reports | ||
| Trend Reports |
Reputation Management (2 vs 0)
| Feature | AskNicely | Retently |
|---|---|---|
| Google Review Manager | ||
| Reputation Management Suite |
Security (3 vs 0)
| Feature | AskNicely | Retently |
|---|---|---|
| Advanced Permissions | ||
| Audit Log | ||
| SSO/SAML Authentication |
Survey Channels (0 vs 7)
| Feature | AskNicely | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | AskNicely | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | AskNicely | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | AskNicely | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | AskNicely | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Surveys (11 vs 0)
| Feature | AskNicely | Retently |
|---|---|---|
| 5-Star Rating Surveys | ||
| CSAT Surveys | ||
| Dynamic Conversational Surveys | ||
| In-App Surveys | ||
| Mobile App Surveys | ||
| NPS Surveys | ||
| QR Code Surveys | ||
| Survey Builder | ||
| Survey Logic and Branching | ||
| Survey Preview and Testing | ||
| White-Label Surveys |
Team Management (1 vs 0)
| Feature | AskNicely | Retently |
|---|---|---|
| Team Huddles |
Training (1 vs 0)
| Feature | AskNicely | Retently |
|---|---|---|
| Frontline Coaching |
User Management (1 vs 0)
| Feature | AskNicely | Retently |
|---|---|---|
| Unlimited Users |
Unique Features
Only in AskNicely (54)
AI Suggested Responses
NiceAI Sentiment Analysis
Recommended Focus Areas
Automated Follow-Up Surveys
Automated Response Workflows
Automated Workflows
Task Assignment and Escalation
Trigger Batch Requests
Custom Fields
Customer Properties
Data History
AskNicely Employee App
Multi-Location Support
Assign Feedback Response
Customer Testimonial Requests
Feedback Response Management
Generate Testimonials
Multi-Channel Feedback Collection
Request Reviews
Set CX Goals and Recognition
+ 34 more unique features
Only in Retently (54)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 34 more unique features
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