Podium

Get intelligent suggestions for responding to customer messages and reviews using artificial intelligence.

Automatically analyze customer sentiment in reviews and messages to identify satisfaction trends.

Programmatically request reviews and collect feedback through an API integration.

Track metrics like review sentiment, response rates, and customer engagement with detailed reports.

Track the complete customer journey from initial contact through post-purchase follow-up.

Monitor your online reputation and customer sentiment across all review platforms in one unified dashboard.

Compare your review metrics and reputation scores against industry benchmarks.

Track engagement metrics for webchat interactions including response times and conversion rates.

Send automated SMS reminders to customers about upcoming appointments with confirmation options.

Build automated workflows to trigger messages based on customer actions and events.

Automatically escalate messages to supervisors based on keywords or customer behavior.

Create and save customizable message templates for frequently used communications.

Maintain a centralized customer database with contact information and communication history.

Assign messages and tasks to team members with permission controls and activity tracking.

Maintain detailed conversation logs and history for all customer interactions.

Enable bidirectional SMS and messaging conversations with customers directly from the platform.

Manage all customer communications from a single unified inbox across all channels.

Add a live chat widget to your website to engage visitors in real-time conversations.

Ensure TCPA and GDPR compliance with built-in consent management and opt-out handling.

Customize chat widgets and forms with your brand colors, logos, and messaging.

Create custom feedback forms to collect structured customer input and survey responses.

Embed forms on websites to capture leads and automatically initiate customer conversations.

Manage communications and reviews across multiple business locations from a single account.

Send SMS or email messages to large customer lists simultaneously with scheduling options.

Send branded email campaigns to customer lists with tracking and analytics.

Send targeted SMS campaigns to customer lists with customizable templates and scheduling.

Schedule SMS messages to be sent at optimal times for customer engagement.

Manage customer communications on-the-go with native iOS and Android applications.

Set up alerts to be notified when specific keywords appear in reviews or messages.

Receive alerts for new reviews and competitor activity across the web.

Collect, monitor, and respond to reviews across Google, Facebook, Yelp, and other platforms from a centralized dashboard.

Automatically request reviews from customers via SMS or email after appointments or purchases.

Create pre-written templates for responding to positive and negative reviews efficiently.

Rebrand Podium as your own platform for reselling to your clients.

Set granular permissions for team members to control access to features and data.

Monitor and respond to messages from Facebook and Instagram social profiles.

Create customer segments for targeted messaging based on behavior and preferences.

Embed a widget on your website to display your latest reviews and encourage new ones.