Podium vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Podium offers fewer features (38 vs 57) and more integrations (25 vs 19). Starting price: Podium at $99/mo vs Retently at $49/mo. Podium has 38 unique features while Retently has 57 unique features, with 0 features in common.
| Podium | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 38 | 57 |
| AI-Powered Features | 2 | 3 |
| Starting Price | $99/mo | $49/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 25 | 19 |
| Shared Features | 0 | |
| Shared Integrations | 7 | |
| Data Quality | 69% | 95% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | Podium | Retently |
|---|---|---|
| AI-Powered Response Suggestions | ||
| Sentiment Analysis |
API (1 vs 0)
| Feature | Podium | Retently |
|---|---|---|
| Review Generation API |
Analytics (5 vs 0)
| Feature | Podium | Retently |
|---|---|---|
| Analytics & Reporting | ||
| Customer Journey Tracking | ||
| Reputation Dashboard | ||
| Review Benchmarking | ||
| Webchat Analytics |
Analytics & Reporting (0 vs 13)
| Feature | Podium | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (4 vs 7)
| Feature | Podium | Retently |
|---|---|---|
| Appointment Reminders | ||
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Automated Workflows | ||
| Automatic Escalation | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Message Templates | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events |
CRM (1 vs 0)
| Feature | Podium | Retently |
|---|---|---|
| Customer Directory |
Collaboration (1 vs 0)
| Feature | Podium | Retently |
|---|---|---|
| Team Collaboration |
Communication (4 vs 0)
| Feature | Podium | Retently |
|---|---|---|
| Conversation History | ||
| Two-Way Messaging | ||
| Unified Inbox | ||
| Webchat |
Compliance (1 vs 0)
| Feature | Podium | Retently |
|---|---|---|
| SMS Compliance |
Customization (1 vs 0)
| Feature | Podium | Retently |
|---|---|---|
| Custom Branding |
Data Management (0 vs 5)
| Feature | Podium | Retently |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Feedback (1 vs 0)
| Feature | Podium | Retently |
|---|---|---|
| Customer Feedback Forms |
Feedback Management (0 vs 2)
| Feature | Podium | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (0 vs 1)
| Feature | Podium | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (0 vs 1)
| Feature | Podium | Retently |
|---|---|---|
| REST API |
Lead Generation (1 vs 0)
| Feature | Podium | Retently |
|---|---|---|
| Lead Capture Forms |
Management (1 vs 0)
| Feature | Podium | Retently |
|---|---|---|
| Multi-Location Management |
Marketing (4 vs 0)
| Feature | Podium | Retently |
|---|---|---|
| Bulk Messaging | ||
| Email Marketing | ||
| SMS Marketing | ||
| SMS Scheduling |
Mobile (1 vs 0)
| Feature | Podium | Retently |
|---|---|---|
| Mobile App |
Monitoring (1 vs 0)
| Feature | Podium | Retently |
|---|---|---|
| Keyword Alerts |
Notifications (0 vs 1)
| Feature | Podium | Retently |
|---|---|---|
| Email & Slack Alerts |
Reputation (4 vs 0)
| Feature | Podium | Retently |
|---|---|---|
| Reputation Monitoring | ||
| Review Management | ||
| Review Requests | ||
| Review Response Templates |
Reseller (1 vs 0)
| Feature | Podium | Retently |
|---|---|---|
| White-Label Solution |
Security (1 vs 0)
| Feature | Podium | Retently |
|---|---|---|
| Permission Controls |
Social Media (1 vs 0)
| Feature | Podium | Retently |
|---|---|---|
| Social Media Integration |
Survey Channels (0 vs 7)
| Feature | Podium | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | Podium | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | Podium | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | Podium | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | Podium | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Targeting (1 vs 0)
| Feature | Podium | Retently |
|---|---|---|
| Customer Segments |
Website (1 vs 0)
| Feature | Podium | Retently |
|---|---|---|
| Review Widget |
Unique Features
Only in Podium (38)
AI-Powered Response Suggestions
Sentiment Analysis
Analytics & Reporting
Customer Journey Tracking
Reputation Dashboard
Review Benchmarking
Webchat Analytics
Review Generation API
Appointment Reminders
Automated Workflows
Automatic Escalation
Message Templates
Team Collaboration
Conversation History
Two-Way Messaging
Unified Inbox
Webchat
SMS Compliance
Customer Directory
Custom Branding
+ 18 more unique features
Only in Retently (57)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 37 more unique features
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