ReactorCX

Tailor enrollment bonuses based on customer demographics or initial purchase behavior

Offer attractive sign-up bonuses to new members, encouraging immediate engagement with the loyalty program

Handles multiple types of activities beyond purchases for reward eligibility

Import and export rules between environments for easier management and testing

Automatically propagate model changes across the system

Organize rules with folders for better management and clarity

Utilize control groups to measure the success and impact of promotions accurately

Monitor customer earning and burning activities in real-time to gain immediate insights

Track and analyze purchases at the SKU level for detailed insights and targeted promotions

Completed SOC 2 audit ensuring security is a top priority

Fast real-time earn and burn processing with instant or deferred earning capabilities

Notify customers in real-time about points earned, available rewards, and special promotions

Easy new field extensions to customize the platform for specific business needs

Define custom functions and expressions for advanced program logic

Create custom events based on rules to trigger specific loyalty actions

Rapidly test and iterate loyalty program rules and promotions

Reward customers for attending events, webinars, and other brand-related activities

Earn points for store check-ins, product reviews, social media interactions, and watching YouTube videos

Encourage word-of-mouth marketing by awarding points for successful customer referrals

Create fun, competitive challenge experiences that keep customers returning

Offer adaptable and scalable bonus structures to reward continuous customer engagement

Allow customers to pursue goals within brand experience with benefits over multiple interactions and time periods

Enhance customer engagement with streak promotions that encourage consistent interaction

API-first design with flexible APIs and event streaming for seamless integration

Consistent earn and burn experience across all customer touchpoints including mobile apps, kiosks, and web properties

Define specific expiration rules for points based on business needs and customer engagement strategies

Establish validity periods for each loyalty tier, ensuring customers maintain their engagement to retain their status

Automatically convert points and rewards using real-time exchange rates, ensuring consistency and fairness

Reward customers in their local currency, ensuring a seamless and personalized experience across different regions

Tooling and method that delivers truly zero-risk, zero-downtime cut-overs when switching from legacy systems

Support multiple loyalty programs to cater to different brands, regions, or other program divisions

Drive real-time personalized experiences throughout a member journey at scale

Advanced organization through foldering allows balancing central program management with local promotion control

Complex SKU-level promotions, BOGO deals, and targeted marketing strategies

Set purchase thresholds for specific SKUs to trigger rewards and promotions

Create detailed promotions based on specific product SKUs, enabling personalized offers that resonate with customers

Allow customers to redeem points and rewards flexibly, with options for variable burn rates, split pay, and linked pay across all channels

Provide customers with unique referral links or codes to share with friends and family

Offer tiered rewards for different levels of referrals, motivating customers to refer more

All the time zero downtime guarantee for continuous service availability

Ensure all transactions are protected with advanced security measures and encryption

Fine-grained access control to manage who can modify different aspects of the loyalty program

Segment customers based on purchase history and other criteria for targeted marketing

Create dynamic customer segments based on configurable rules

Proprietary methodology that offers predictable, focused delivery in a complex enterprise world