How to Build Your Own Simplesat
Replace Simplesat with a custom build. Customer Satisfaction Survey Tool, CSAT & NPS (Net Promoter Score) Software
Build Difficulty: 4/5
A few focused days to build a solid replacement
Estimated Timeline
Based on 79 features at Few Days difficulty, expect about 3-5 days with AI-assisted development.
Recommended Tech Stack
Full-stack React framework with API routes and server components
PostgreSQL database, auth, and real-time subscriptions
Utility-first styling for rapid UI development
Key Features to Replicate
Top features across 8 categories. See all 79 features
Integrations(14 features)
Direct integration with Autotask helpdesk for embedded surveys and customer syncing
Import and sync Simplesat answers for use in BrightGauge dashboards and reports
Direct integration with ConnectWise helpdesk for embedded surveys and customer syncing
Dedicated team crafts and maintains custom integrations with any CRM, helpdesk, or third-party tool
Direct integration with Freshdesk helpdesk for embedded surveys
+9 more in this category
Reporting(10 features)
Filter by date ranges, company, customer, team member, and custom attributes with bookmarkable URLs
Click on stats to reveal exact feedback matching specific criteria with full transparency into who said what
Schedule routine data exports for automated reporting and effortless data management
Create tailored dashboards by selecting relevant widgets for precise insights
Stream of incoming feedback from all surveys with filtering, CSV export, and ability to add tags and private notes
+5 more in this category
Security(8 features)
Granular control over workspace permissions with custom role creation
Keep user accounts in sync with organization's IdP for seamless user management
Facilitate easy access via organization's IdP supporting SAML and OIDC for streamlined authentication
Configure access levels with roles like Admin, Manager, Collaborator, and Billing for appropriate visibility
Directly stream user activity logs to your SIEM system for enhanced security monitoring
+3 more in this category
Support(6 features)
Partner with customer success managers dedicated to helping leverage Simplesat for satisfaction goals
Support for custom CSS customization and email template design assistance
Email support available for all plan levels
Chat support available 24/7 through green button in Simplesat interface
Expert support for seamless migration from another tool or data import
+1 more in this category
Delivery Methods(4 features)
Send email surveys directly from Simplesat with one-time, ongoing, and event-triggered options
Generate direct survey links and QR codes for use anywhere including physical spaces
One-click survey embeds in Gmail and Outlook email signatures with dynamic placeholders for ticket ID and customer email
Conduct surveys directly on website or app with smart rules to target appropriate audience
Email Features(3 features)
Collaborate with Simplesat for custom email templates aligned with branding
Customize intro/outro content with rich formatting, first name and company placeholders, and design templates
Connect your domain to Simplesat so survey emails come directly from you instead of simplesat-mail.com
Survey Features(3 features)
Follow-up questions triggered based on sentiment, rating, choice, or comment presence with visibility rules
Unlimited questions per survey with card-style transitions and real-time answer saving
Multiple choice, multi-select, sliders, and open-ended comments for diverse feedback collection
Survey Types(3 features)
Measures customer effort with 1-7 scale to assess ease of service resolution
Customer Satisfaction surveys with 2, 3, 4, and 5-scale options that can be embedded in helpdesks, email signatures, or sent directly
Licensed Net Promoter Score surveys with 0-10 sliding scale for measuring customer loyalty
Cost Calculator
Keep Paying Simplesat
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 79 features at easy complexity.