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Retently vs Zonka Feedback

Side-by-side comparison of features, pricing, and integrations.

Quick Verdict

Retently offers fewer features (57 vs 72) and fewer integrations (19 vs 25). Starting price: Retently at $49/mo vs Zonka Feedback at Contact Sales. Retently has 56 unique features while Zonka Feedback has 71 unique features, with 1 features in common.

RetentlyZonka Feedback
CategoryCustomer SuccessCustomer Success
Total Features5772
AI-Powered Features36
Starting Price$49/moContact Sales
Pricing Tiers33
Integrations1925
Shared Features1
Shared Integrations10
Data Quality95%100%

Feature Comparison by Category

AI Analytics (0 vs 6)

FeatureRetentlyZonka Feedback
AI Feedback Intelligence Platform
AI Impact Analysis
Ask AI
Sentiment Analysis
Thematic Analysis
Track Entities & Aspects

Analytics (0 vs 5)

FeatureRetentlyZonka Feedback
Contact & User Journey Tracking
Customer Feedback Analytics
Location & Frontline Analytics
Product Feedback Analytics
Support Feedback Analytics

Analytics & Reporting (13 vs 0)

FeatureRetentlyZonka Feedback
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group

Automation (7 vs 3)

FeatureRetentlyZonka Feedback
Automated Email Follow-Ups
Automated Recurring Surveys
CX Automation & Workflows
Case Management
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Task Management
Webhook Events

CX Metrics (0 vs 3)

FeatureRetentlyZonka Feedback
CES Survey
CSAT Survey
NPS Survey

Collaboration (0 vs 3)

FeatureRetentlyZonka Feedback
Collaborative Inbox
Internal Notes
Team Collaboration

Communication (0 vs 2)

FeatureRetentlyZonka Feedback
Direct Customer Email
Social Media Sharing

Customization (0 vs 2)

FeatureRetentlyZonka Feedback
Branding & Themes
Custom Setup & Taxonomy

Data Management (5 vs 1)

FeatureRetentlyZonka Feedback
Antivirus Detection
Data Export
Data Residency
Email Addresses Cleanup
Historical Data Import
Outbox Data Retention

Device Management (0 vs 1)

FeatureRetentlyZonka Feedback
Remote Device Tracking

Feedback Collection (0 vs 3)

FeatureRetentlyZonka Feedback
Digital Feedback Capture
Feedback SDK
Pre-Capture Data

Feedback Management (2 vs 1)

FeatureRetentlyZonka Feedback
Feedback Import
Feedback Management
Response Filtering

Implementation (1 vs 0)

FeatureRetentlyZonka Feedback
Data Migration Concierge

Integration (1 vs 1)

FeatureRetentlyZonka Feedback
API Access & Webhooks
REST API

Notifications (1 vs 1)

FeatureRetentlyZonka Feedback
Email & Slack Alerts
Real-time Alerts & Digest Emails

Organization (0 vs 1)

FeatureRetentlyZonka Feedback
Multi-Location Management

Reporting (0 vs 11)

FeatureRetentlyZonka Feedback
Activity History Tracking
CSV Export
Comparative Reports
Drill Down & Advanced Filters
Location & Agent Reports
NPS, CSAT & CES Analysis
Real-time Reports & Analytics
Report Scheduling & Export
Role-based Dashboards
Trend Analysis
Word Analysis

Reputation Management (0 vs 1)

FeatureRetentlyZonka Feedback
Online Reputation Management

Security (0 vs 3)

FeatureRetentlyZonka Feedback
Data Hosting & Localization
Data Security & Compliance
SSO & Access Control

Survey Channels (7 vs 0)

FeatureRetentlyZonka Feedback
Email Surveys
Embed Survey
In-App Surveys
Kiosk Surveys
Link Surveys
Omnichannel Reach
SMS Surveys

Survey Customization (6 vs 0)

FeatureRetentlyZonka Feedback
Custom FROM Domain
Custom Survey Design
Multi-Language Survey Templates
No Retently Branding
Survey Branding & Personalization
Template Merge Fields

Survey Distribution (0 vs 8)

FeatureRetentlyZonka Feedback
Email Survey Distribution
Kiosk Surveys
Offline Surveys
QR Code Generation
SMS Survey Distribution
Website Surveys
WhatsApp Surveys
iPad & Android Surveys

Survey Management (9 vs 16)

FeatureRetentlyZonka Feedback
30+ Question Types
Advanced Targeting & Throttling
Answer Piping & Custom Variables
Campaign Management
Contact Management
Custom Variables
Customer Lifecycle Surveys
Customize Intro & Thank You Screens
Multilingual Surveys
Preset Start & End Time
Professional Templates
Question Routing
Redirect after Completion
Respondent Tracking
Skip Logic & Question Branching

Survey Optimization (1 vs 0)

FeatureRetentlyZonka Feedback
A/B Testing

Survey Types (4 vs 0)

FeatureRetentlyZonka Feedback
Anonymous Employee Surveys
CES Surveys
CSAT Surveys
NPS Surveys

Unique Features

Only in Retently (56)

Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events

+ 36 more unique features

Only in Zonka Feedback (71)

AI Feedback Intelligence Platform
AI Impact Analysis
Ask AI
Sentiment Analysis
Thematic Analysis
Track Entities & Aspects
Contact & User Journey Tracking
Customer Feedback Analytics
Location & Frontline Analytics
Product Feedback Analytics
Support Feedback Analytics
Case Management
CX Automation & Workflows
Task Management
Collaborative Inbox
Internal Notes
Team Collaboration
Direct Customer Email
Social Media Sharing
Branding & Themes

+ 51 more unique features

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