How to Build Your Own Retently
Replace Retently with a custom build. Customer Experience Management for B2B & Ecommerce Brands
Build Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Estimated Timeline
Based on 57 features at Weekend Project difficulty, expect about One weekend with AI-assisted development.
Recommended Tech Stack
Full-stack React framework with API routes and server components
PostgreSQL database, auth, and real-time subscriptions
Utility-first styling for rapid UI development
Key Features to Replicate
Top features across 8 categories. See all 57 features
Analytics & Reporting(13 features)
Export NPS and CSAT scores at account level (B2B plans only)
Advanced reporting tools with trend analysis and benchmarking capabilities
Automatically classify feedback and extract topics using AI
Automatically analyze sentiment of customer feedback using AI
Automatically analyze customer feedback text using AI
+8 more in this category
Survey Management(9 features)
Trigger surveys at specific stages of the customer lifecycle
Route survey questions conditionally based on previous answers
Personalized surveys scheduled at key moments from purchase completion to support interactions
Set delays before surveys are sent to customers
View surveys pending delivery in the outbox
+4 more in this category
Automation(7 features)
Automatically send follow-up emails based on survey responses
Set up surveys to run automatically on a recurring schedule
Turn customer insights into actions by automating follow-ups and team notifications
Automate feedback routing and responses based on customer sentiment and feedback type
Redirect customers to specific pages based on survey responses
+2 more in this category
Survey Channels(7 features)
Send surveys via email to customers
Embed surveys directly on websites
Web pop-up surveys embedded within applications
Physical or digital kiosk-based survey collection
Survey links that can be shared with customers
+2 more in this category
Survey Customization(6 features)
Customize the sender domain for survey emails
Design custom surveys with your own questions and formatting
Survey templates available in multiple languages
Remove Retently branding from surveys
Customize survey branding and personalize content for customers
+1 more in this category
Data Management(5 features)
Detect and flag potentially harmful content
Export survey data and customer feedback
Control where customer data is stored geographically
Clean and validate email addresses in your contact database
13-month data retention for survey outbox
Survey Types(4 features)
eNPS surveys for measuring employee satisfaction anonymously
Customer Effort Score surveys to measure ease of customer interactions
Customer Satisfaction surveys to measure satisfaction at specific touchpoints
Net Promoter Score surveys to measure customer loyalty and satisfaction
Feedback Management(2 features)
Import feedback from external sources
Manage and organize customer feedback
Cost Calculator
Keep Paying Retently
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 57 features at very easy complexity.