Nicereply vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Nicereply offers more features (68 vs 57) and fewer integrations (11 vs 19). Starting price: Nicereply at $79/mo vs Retently at $49/mo. Nicereply has 66 unique features while Retently has 55 unique features, with 2 features in common.
| Nicereply | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 68 | 57 |
| AI-Powered Features | 0 | 3 |
| Starting Price | $79/mo | $49/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 11 | 19 |
| Shared Features | 2 | |
| Shared Integrations | 6 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
Analytics (16 vs 0)
| Feature | Nicereply | Retently |
|---|---|---|
| CSV Export | ||
| Chart Comparison | ||
| Company Benchmarks | ||
| Customers View | ||
| Dashboard | ||
| Data Sampling Options | ||
| Edit Incorrect Scores | ||
| Histograms | ||
| Issues View | ||
| Leaderboards | ||
| Mobile View of Rating Feed | ||
| Open Rate and Response Rate Stats | ||
| Rating Feed | ||
| Reports | ||
| Trend Charts |
Analytics & Reporting (0 vs 13)
| Feature | Nicereply | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (2 vs 7)
| Feature | Nicereply | Retently |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Automated Trigger Settings | ||
| Automation Rules | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events |
Billing (5 vs 0)
| Feature | Nicereply | Retently |
|---|---|---|
| 30-day Money Back Guarantee | ||
| Cancel Anytime | ||
| Change Plan Anytime | ||
| Pay Per Response | ||
| Yearly/Monthly Billing |
Data Management (0 vs 5)
| Feature | Nicereply | Retently |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Feedback Management (0 vs 2)
| Feature | Nicereply | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (0 vs 1)
| Feature | Nicereply | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (0 vs 1)
| Feature | Nicereply | Retently |
|---|---|---|
| REST API |
Integration Features (11 vs 0)
| Feature | Nicereply | Retently |
|---|---|---|
| API Access | ||
| Agents Sync | ||
| All Integrations Across All Plans | ||
| CSV Customer Import | ||
| Create Tags in Helpdesk Based on Feedback | ||
| Customer Sync | ||
| HTML Template Support | ||
| No Extra Tickets | ||
| Send Feedback to Helpdesk as Comment | ||
| Slack/Microsoft Teams Integration via Zapier | ||
| Ticket Backlink |
Notifications (1 vs 1)
| Feature | Nicereply | Retently |
|---|---|---|
| Email & Slack Alerts | ||
| Email Notifications |
Security (4 vs 0)
| Feature | Nicereply | Retently |
|---|---|---|
| Agents Without Access | ||
| CCPA Certification | ||
| GDPR Compliance | ||
| Multiple Agent Roles |
Setup (1 vs 0)
| Feature | Nicereply | Retently |
|---|---|---|
| Quick Setup |
Support (3 vs 0)
| Feature | Nicereply | Retently |
|---|---|---|
| Dedicated Account Manager | ||
| Free Setup Call | ||
| Help Center |
Survey Channels (0 vs 7)
| Feature | Nicereply | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (13 vs 6)
| Feature | Nicereply | Retently |
|---|---|---|
| 10 Stars CSAT Scale | ||
| 2 Thumbs CSAT Scale | ||
| 3 Smileys CSAT Scale | ||
| 5 Stars CSAT Scale | ||
| Code-free Customization | ||
| Color Themes | ||
| Custom Branding | ||
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Custom Survey Domain | ||
| Custom Thank You Page | ||
| Extra Questions | ||
| Mobile-ready Surveys | ||
| Multi-Language Survey Templates | ||
| Multi-language Support |
Survey Distribution (4 vs 0)
| Feature | Nicereply | Retently |
|---|---|---|
| In-signature Email Surveys | ||
| Post-resolution Email Surveys | ||
| Survey Link URLs | ||
| Website Pop-up Surveys |
Survey Features (3 vs 0)
| Feature | Nicereply | Retently |
|---|---|---|
| Instant Ratings | ||
| Oversurveying Protection | ||
| Unlimited Active Surveys |
Survey Management (0 vs 9)
| Feature | Nicereply | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | Nicereply | Retently |
|---|---|---|
| A/B Testing |
Survey Type (5 vs 0)
| Feature | Nicereply | Retently |
|---|---|---|
| CES 2.0 Surveys | ||
| CSAT Surveys | ||
| NPS Surveys | ||
| eNPS Surveys | ||
| eSAT Surveys |
Survey Types (0 vs 4)
| Feature | Nicereply | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Unique Features
Only in Nicereply (66)
Chart Comparison
Company Benchmarks
CSV Export
Customers View
Dashboard
Data Sampling Options
Edit Incorrect Scores
Histograms
Issues View
Leaderboards
Mobile View of Rating Feed
Open Rate and Response Rate Stats
Rating Feed
Reports
Trend Charts
Unlimited Data Storage
Automated Trigger Settings
Automation Rules
30-day Money Back Guarantee
Cancel Anytime
+ 46 more unique features
Only in Retently (55)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 35 more unique features
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