TeamViewer

teamviewer.com
IT Service Management
Weekend Project

The Digital Workplace Platform

How to Replace TeamViewer

Overview

TeamViewer is a secure and scalable remote connectivity platform that combines remote support, IT access, monitoring, and AR-powered solutions for enterprises. It prevents IT issues before they impact users through real-time endpoint visibility, automated remediation, and AI-powered insights.

Features

41 features across 26 categories

AI & Automation(3)

Session InsightsAIPremium

AI-powered note-taker that compiles summaries, spots patterns, and highlights insights from each support session

TeamViewer AIAI

AI that summarizes sessions, recommends fixes, and shares insights to scale team expertise. Achieves 50% faster mean time to resolution and saves over 10 hours per month

Tia - AI Troubleshooting AssistantAIPremium

Query natural language to get real-time, device-specific answers and insights for fault isolation

Also in: Ivanti, Ironclad, Chili Piper

AR & Field Operations(1)

Frontline - AR-Powered LogisticsPremium

Pick, train, and manufacture with augmented reality. Reduces errors, speeds up fulfillment, and integrates with existing systems

AR & Logistics(1)

Vision PickingPremium

Combines capabilities of established picking technologies with AR for warehouse operations

AR & Manufacturing(1)

Frontline MakeAIPremium

Make-by-vision solution providing employees with dynamic, step-by-step instructions via smart glasses for manufacturing

AR & Operations(1)

Hands-Free OperationPremium

Voice commands and sensors replace paper instructions, allowing workers to operate with both hands for enhanced productivity and safety

AR & Remote Support(3)

3D AnnotationsPremium

Add 3D annotations to remote support sessions for better guidance

TeamViewer Assist AR LitePremium

AR-powered remote assistance with 3D annotations, text recognition, and connection protocol reporting

Text RecognitionAIPremium

OCR capability for text recognition in AR-powered remote assistance

Access Management(2)

Single Sign-On (SSO)Premium

Simplify management and provision of accounts across the organization

User Groups and RolesPremium

Automate user life cycle management and provision of accounts

Analytics & Reporting(2)

Actionable InsightsAIPremium

Get insights across performance, applications, operating systems, security, and networking categories

Powerful Management DashboardAIPremium

Gather new data insights at point of work passed back to WMS

Also in: Ivanti, Ramp, Stampli

Automation(2)

Automated RemediationAIPremium

Reduce manual workload by automating recurring fixes

Remote Script ExecutionPremium

Execute scripts remotely on monitored devices

Compliance & Reporting(1)

AuditabilityPremium

Audit log and API access for compliance and tracking

Deployment(1)

Enhanced Mass Deployment (MSI)Premium

Enhanced mass deployment capabilities for enterprise installations

Device Management(1)

Device Diversity SupportPremium

Support for classic desktop computers to latest headless devices via Tensor platform

Device Monitoring(1)

DEX EssentialsPremium

Monitor all devices and proactively solve IT issues before they impact users and productivity

IT Management(2)

Asset Discovery and InventoryPremium

Automated discovery and inventory tracking of all network assets

Asset ManagementPremium

Discover and manage every device, software, and hidden asset on your network

Infrastructure(1)

Cloud-Based PlatformPremium

Cloud-based deployment implemented in 1-2 days with global scalability

Integration(1)

Enterprise Integrations PackagePremium

Additional enterprise-specific integrations available as add-on

Integration & Development(1)

Mobile SDKPremium

Mobile SDK for custom integration and development

Integration & Logistics(1)

Seamless Integration with WMSPremium

Workers receive warehouse orders directly to smart glasses from warehouse management system

Licensing(1)

Free Personal Use

Free remote support capabilities for personal, non-commercial use

Mobile Management(1)

Mobile Device ManagementPremium

Onboard, manage, and monitor mobile device ecosystem with enrollment, inventory, reporting, and compliance management

Mobile Support(1)

Mobile Device SupportPremium

Resolve mobile issues on any device at any time

Monitoring(3)

Device MonitoringPremium

Prevent unnecessary downtime with custom monitoring policies and instant alerts

Real-Time VisibilityPremium

Monitor real-time and historical data across endpoint environment

Remote MonitoringPremium

Monitor your growing fleet in near real time across devices and systems

Monitoring & Automation(1)

TeamViewer DEXAIPremium

Real-time endpoint visibility, insights, and automated remediation to prevent IT issues before they disrupt work

Remote Support(2)

Live Remote SupportPremium

Get instant help with exception handling or unforeseen incidents in warehouse and manufacturing operations

Remote ControlAI

Manage computers and machines with AI-powered assistance

Security(5)

Bring Your Own Certificate (BYOC)Premium

Ensures all connected devices are certified, allowing safe scaling

Conditional AccessPremium

Prevent unauthorized access to people and devices

Endpoint ProtectionPremium

Protect devices from malware, ransomware, zero-day exploits with steady performance and complete threat protection

Secured IT FleetPremium

Manage permissions and assign policies at the user, team, and device levels

Two-Factor Authentication (2FA)Premium

Add an extra layer of verification for access to accounts, devices, and systems

Support(1)

Premium 24-Hour SupportPremium

24/7 premium support available with SLA requirements

Pricing

Free

Free
  • Remote control for personal use
  • Free business trial available

Single User License

Custom

Team License

Custom
  • TeamViewer AI included
  • DEX Essentials available as add-on
  • Mobile device support add-on

Enterprise License (TeamViewer Tensor)

Popular
Custom
  • Fully customized license
  • Additional enterprise features
  • Single Sign-On (SSO)
  • DEX Essentials (add-on)
  • Mobile SDK (add-on)
  • Enterprise Integrations Package (add-on)
  • TeamViewer AI
  • Enhanced mass deployment (MSI)
  • Auditability (audit log and API)
  • Premium 24-hour support available (SLA required)

Cost Calculator

Pricing data not available for TeamViewer. Check their website for current pricing.

Build vs Buy

Should you build a TeamViewer alternative or buy the subscription? Estimate based on 41 features.

Buy TeamViewer

Better Value
Monthly costContact Sales
3-year totalVaries
Time to deployDays

Build Your Own

Development cost$24,000
Maintenance$360/mo
3-year total$36,960
Dev time~2 months

Buying TeamViewer saves ~$36,960 over 3 years vs building.

Estimates based on 41 features and a BuildScore of 5/5. Actual costs vary.

Integrations

3 known integrations

Backend SystemsStandard InterfacesWarehouse Management System (WMS)