Kayako
kayako.comBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Customer service software for modern support teams
How to Replace KayakoOverview
Features
42 features across 8 categories
Analytics(4)
Allow customers to rate individual chat conversations for quality feedback.
Post-interaction surveys to measure customer satisfaction and collect feedback.
Customizable dashboards showing team performance, resolution times, and satisfaction metrics.
AI analyzes customer messages to detect emotion and priority level automatically.
Automation(4)
Intelligent bot that handles routine inquiries and automates initial customer interactions.
AI suggests relevant knowledge base articles to agents and customers automatically.
Automated workflows that trigger actions based on ticket conditions.
Visual tool to create complex automation workflows without coding.
Communication(12)
Collect visitor information before chat starts to qualify leads and route appropriately.
Seamlessly transfer live chats between agents or to another department.
Screen-sharing capability for agents to guide customers through website features.
Real-time chat widget for engaging customers directly on your website.
Support customers via email, chat, social media, and messaging apps in one interface.
Collect customer messages when agents are offline and respond when available.
Automatically trigger chat invitations based on visitor behavior and page rules.
Monitor and respond to Facebook and Twitter messages directly within Kayako.
Real-time display showing when agents are typing a response in live chat.
Enable face-to-face communication between agents and customers via video.
See real-time website visitor activity and offer proactive chat invitations.
Receive and respond to customer messages via WhatsApp Business API.
Customization(1)
Apply company branding to chat widget, portal, and customer-facing interfaces.
Integration(2)
REST API for custom integrations and building solutions on top of Kayako.
Real-time event notifications to trigger actions in external systems.
Productivity(5)
Perform operations on multiple tickets simultaneously for improved efficiency.
Pre-written response templates to accelerate agent reply times.
Real-time alerts when multiple agents are working on the same ticket.
Native iOS and Android apps for managing support tickets on the go.
Advanced search and filtering capabilities to quickly find specific tickets and conversations.
Security(3)
Complete record of all system activities for compliance and security monitoring.
Granular permission settings to control what different user roles can access.
Enhanced security with optional two-factor authentication for user accounts.
Support Management(11)
Organize agents into teams with specific permissions and workload distribution.
Moderated community space where customers can help each other and share solutions.
Tailor ticket forms with custom fields to capture company-specific information.
Comprehensive view of customer history, preferences, and interactions across all channels.
Convert customer emails into support tickets automatically via email forwarding.
Centralized ticket management system for organizing and tracking customer inquiries.
Add private notes to tickets visible only to support team members.
Create and organize internal and external documentation for support resources.
Customer-facing knowledge base and ticket tracking portal for empowering users.
Define and track service level agreements to maintain response and resolution time standards.
Automatic or manual assignment of tickets to appropriate agents based on rules.
Pricing
Free
- ✓Up to 3 agents
- ✓basic help desk and live chat
Starter
- ✓Up to 5 agents
- ✓live chat and email support
Team
Popular- ✓Up to 15 agents
- ✓all core features
Professional
- ✓Unlimited agents
- ✓AI features and advanced analytics
Cost Calculator
Keep Paying Kayako
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 42 features at very easy complexity.
Build vs Buy
Should you build a Kayako alternative or buy the subscription? Estimate based on 42 features.
Buy Kayako
Better ValueBuild Your Own
Buying Kayako saves ~$24,360 over 3 years vs building.
Estimates based on 42 features and a BuildScore of 5/5. Actual costs vary.
Integrations
30 known integrations