Comm100 vs Kayako
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Comm100 offers more features (131 vs 42) and fewer integrations (12 vs 30). Starting price: Comm100 at $39/mo vs Kayako at $35/mo. Comm100 has 121 unique features while Kayako has 32 unique features, with 10 features in common.
| Comm100 | Kayako | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 131 | 42 |
| AI-Powered Features | 6 | 3 |
| Starting Price | $39/mo | $35/mo |
| Pricing Tiers | 15 | 4 |
| Integrations | 12 | 30 |
| Shared Features | 10 | |
| Shared Integrations | 4 | |
| Data Quality | 95% | 71% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Comm100 | Kayako |
|---|---|---|
| AI Agent | ||
| AI Copilot | ||
| AI Insights | ||
| AI Knowledge | ||
| AI Onboarding | ||
| AI QA |
Analytics (22 vs 4)
| Feature | Comm100 | Kayako |
|---|---|---|
| 24/7 Distribution Reporting | ||
| Advanced Reporting | ||
| Agent Performance Metrics | ||
| Agent Workload Analytics | ||
| Automatic Invitation Analytics | ||
| Basic Reporting | ||
| CSAT Surveys | ||
| Campaign-specific Reports | ||
| Canned Message Usage Analytics | ||
| Chat Ratings | ||
| Chat Source Tracking | ||
| Conversion Tracking | ||
| Custom Reporting | ||
| Department-specific Reports | ||
| Manual Invitation Analytics |
Authentication (3 vs 0)
| Feature | Comm100 | Kayako |
|---|---|---|
| Agent Single Sign-On | ||
| Facebook Login | ||
| Visitor Single Sign-On |
Automation (1 vs 4)
| Feature | Comm100 | Kayako |
|---|---|---|
| AI-Powered Chatbot | ||
| Article Recommendations | ||
| Auto End Chats | ||
| Macros | ||
| Workflow Builder |
Collaboration (1 vs 0)
| Feature | Comm100 | Kayako |
|---|---|---|
| Internal Notes |
Communication (9 vs 12)
| Feature | Comm100 | Kayako |
|---|---|---|
| Audio-Video Chat | ||
| Chat Pre-Chat Forms | ||
| Chat Transfer | ||
| Co-browsing | ||
| Department Broadcasting | ||
| File Sharing | ||
| Live Chat | ||
| Multi-Channel Support | ||
| Offline Messages | ||
| Proactive Invitations | ||
| Screen Sharing | ||
| Social Media Integration | ||
| Team Chat | ||
| Ticketing & Messaging | ||
| Typing Indicators |
Compliance (3 vs 0)
| Feature | Comm100 | Kayako |
|---|---|---|
| Audit Logs | ||
| Credit Card Masking | ||
| Restricted Words |
Customization (6 vs 1)
| Feature | Comm100 | Kayako |
|---|---|---|
| Custom Away Status | ||
| Custom Branding | ||
| Custom CSS and JavaScript | ||
| Custom Variables | ||
| Image Chat Button | ||
| Remove Powered by Comm100 | ||
| Text Link Chat Button |
Data Collection (4 vs 0)
| Feature | Comm100 | Kayako |
|---|---|---|
| Custom Fields | ||
| Post-chat Survey | ||
| Pre-chat Survey | ||
| Visitor Capture |
Data Management (2 vs 0)
| Feature | Comm100 | Kayako |
|---|---|---|
| Chat Transcript Export | ||
| Contact Management |
Deployment (2 vs 0)
| Feature | Comm100 | Kayako |
|---|---|---|
| Cloud Deployment | ||
| On-premise Deployment |
Efficiency (7 vs 0)
| Feature | Comm100 | Kayako |
|---|---|---|
| Canned Message Linking | ||
| Canned Message Shortcut | ||
| Canned Messages | ||
| Chat Wrap-up Codes | ||
| Chat Wrap-ups | ||
| Keyboard Shortcuts | ||
| Multiple Simultaneous Chats |
Engagement (4 vs 0)
| Feature | Comm100 | Kayako |
|---|---|---|
| Automatic Proactive Chat | ||
| Manual Proactive Chat | ||
| Page Push | ||
| Proactive Chat Invitation |
Feedback (1 vs 0)
| Feature | Comm100 | Kayako |
|---|---|---|
| Visitor Rating |
Integration (3 vs 2)
| Feature | Comm100 | Kayako |
|---|---|---|
| API Access | ||
| Agent Console Extension | ||
| Custom SMTP Server | ||
| Offline to Email Forwarding | ||
| Webhooks |
Management (10 vs 0)
| Feature | Comm100 | Kayako |
|---|---|---|
| Agent Capacity Management | ||
| Agent Group Tags | ||
| Agent Removal | ||
| Agent Shift Management | ||
| Agent Status Management | ||
| Departments | ||
| Group Chats by Status | ||
| Manager Chat Joining | ||
| Shift Management | ||
| Supervision and Quality Control |
Marketing (1 vs 0)
| Feature | Comm100 | Kayako |
|---|---|---|
| Dynamic Chat Campaigns |
Mobile (4 vs 0)
| Feature | Comm100 | Kayako |
|---|---|---|
| Adaptive Chat Button | ||
| Mobile App | ||
| Mobile Chat Button | ||
| Mobile SDK |
Notifications (2 vs 0)
| Feature | Comm100 | Kayako |
|---|---|---|
| Audio Alerts | ||
| Visual Alerts |
Optimization (1 vs 0)
| Feature | Comm100 | Kayako |
|---|---|---|
| Queue Management |
Personalization (8 vs 0)
| Feature | Comm100 | Kayako |
|---|---|---|
| Agent Avatar | ||
| Auto-translation | ||
| Automatic Translation | ||
| Chat Button and Window Styles | ||
| Customizable Chat Window | ||
| Dynamic Design | ||
| Multi-language Chat | ||
| Offline Message Window |
Productivity (0 vs 5)
| Feature | Comm100 | Kayako |
|---|---|---|
| Bulk Actions | ||
| Canned Responses | ||
| Collision Detection | ||
| Mobile App | ||
| Search & Filters |
Routing (7 vs 0)
| Feature | Comm100 | Kayako |
|---|---|---|
| Advanced Chat Routing | ||
| Agent Accept Chats Automatically | ||
| Backup Department | ||
| Chat Routing | ||
| Chat Transfer | ||
| Load Balancing | ||
| Round Robin Assignment |
Security (7 vs 3)
| Feature | Comm100 | Kayako |
|---|---|---|
| Advanced Password Policies | ||
| Agent Ban Visitors | ||
| Agent IP Restriction | ||
| Agent Permissions | ||
| Audit Logs | ||
| CAPTCHA Verification | ||
| Role-Based Access Control | ||
| Role-based Access Control | ||
| TLS Encryption | ||
| Two-Factor Authentication |
Self-Service (2 vs 0)
| Feature | Comm100 | Kayako |
|---|---|---|
| Booking | ||
| Knowledge Base |
Support (5 vs 0)
| Feature | Comm100 | Kayako |
|---|---|---|
| 24/7 Live Chat Support | ||
| Email Support | ||
| Guided Onboarding | ||
| Named Customer Success Manager | ||
| Phone Support |
Support Management (0 vs 11)
| Feature | Comm100 | Kayako |
|---|---|---|
| Agent Groups | ||
| Community Forum | ||
| Custom Fields | ||
| Customer Profiles | ||
| Email Forwarding | ||
| Help Desk | ||
| Internal Notes | ||
| Knowledge Base | ||
| SLA Management | ||
| Self-Service Portal | ||
| Ticket Assignment |
Targeting (3 vs 0)
| Feature | Comm100 | Kayako |
|---|---|---|
| Custom Visitor Filter | ||
| Domain-specific Chat Display | ||
| Visitor Segmentation |
Tools (2 vs 0)
| Feature | Comm100 | Kayako |
|---|---|---|
| Auto Login/Logout | ||
| Spell Check |
UX (5 vs 0)
| Feature | Comm100 | Kayako |
|---|---|---|
| Chat Queue Display | ||
| Pin Chat to Tab | ||
| Sent and Seen Indicators | ||
| Typing Sneak Peek | ||
| Visitor Typing Indicator |
Unique Features
Only in Comm100 (121)
AI Agent
AI Copilot
AI Insights
AI Knowledge
AI Onboarding
AI QA
24/7 Distribution Reporting
Advanced Reporting
Agent Performance Metrics
Agent Workload Analytics
Automatic Invitation Analytics
Basic Reporting
Campaign-specific Reports
Canned Message Usage Analytics
Chat Source Tracking
Conversion Tracking
Custom Reporting
Department-specific Reports
Manual Invitation Analytics
Post-chat Survey Report
+ 101 more unique features
Only in Kayako (32)
Chat Ratings
CSAT Surveys
Reports & Analytics
Sentiment Analysis
AI-Powered Chatbot
Article Recommendations
Macros
Workflow Builder
Chat Pre-Chat Forms
Co-browsing
Multi-Channel Support
Proactive Invitations
Social Media Integration
Typing Indicators
Video Chat
WhatsApp Integration
Custom Branding
API Access
Webhooks
Bulk Actions
+ 12 more unique features
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