CloudTalk vs Kayako
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CloudTalk offers more features (69 vs 42) and fewer integrations (20 vs 30). Starting price: CloudTalk at $27/mo vs Kayako at $35/mo. CloudTalk has 67 unique features while Kayako has 40 unique features, with 2 features in common.
| CloudTalk | Kayako | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 69 | 42 |
| AI-Powered Features | 9 | 3 |
| Starting Price | $27/mo | $35/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 20 | 30 |
| Shared Features | 2 | |
| Shared Integrations | 8 | |
| Data Quality | 100% | 71% |
Feature Comparison by Category
AI (9 vs 0)
| Feature | CloudTalk | Kayako |
|---|---|---|
| AI Call Scoring | ||
| AI Conversation Intelligence | ||
| AI Smart Notes | ||
| AI Trending Topics | ||
| AI Voice Agents | ||
| Automatic Summaries & Tags | ||
| Call Transcription | ||
| Sentiment Analysis | ||
| Topics Extraction |
Administration (1 vs 0)
| Feature | CloudTalk | Kayako |
|---|---|---|
| User Management |
Alerts (1 vs 0)
| Feature | CloudTalk | Kayako |
|---|---|---|
| Notifications |
Analytics (6 vs 4)
| Feature | CloudTalk | Kayako |
|---|---|---|
| Analytics | ||
| CSAT Surveys | ||
| Chat Ratings | ||
| Missed Calls | ||
| Real-Time Dashboard | ||
| Reports & Analytics | ||
| Sentiment Analysis | ||
| Talk/Listen Ratio | ||
| Transcript Search | ||
| Wallboard |
Automation (2 vs 4)
| Feature | CloudTalk | Kayako |
|---|---|---|
| AI-Powered Chatbot | ||
| Article Recommendations | ||
| Macros | ||
| Workflow Automation | ||
| Workflow Builder | ||
| Workflow Designer |
Call Handling (16 vs 0)
| Feature | CloudTalk | Kayako |
|---|---|---|
| 3 Way Calling | ||
| Auto-Answer | ||
| Business Hours | ||
| Call Flow Designer | ||
| Call Queuing | ||
| Call Transfers | ||
| Callback | ||
| Caller-Based Routing | ||
| Extensions | ||
| Interactive Voice Response (IVR) | ||
| Preferred Agent | ||
| Ring Groups | ||
| Skill-Based Routing | ||
| Smart Routing | ||
| VIP Queues |
Calling (7 vs 0)
| Feature | CloudTalk | Kayako |
|---|---|---|
| Automatic Outbound Number | ||
| Branded Caller ID | ||
| International Numbers | ||
| Number Porting | ||
| Toll-Free Numbers | ||
| Unlimited Concurrent Calls | ||
| Virtual Caller ID |
Coaching (2 vs 0)
| Feature | CloudTalk | Kayako |
|---|---|---|
| Call Monitoring | ||
| Live Coaching Tools |
Communication (0 vs 12)
| Feature | CloudTalk | Kayako |
|---|---|---|
| Chat Pre-Chat Forms | ||
| Chat Transfer | ||
| Co-browsing | ||
| Live Chat | ||
| Multi-Channel Support | ||
| Offline Messages | ||
| Proactive Invitations | ||
| Social Media Integration | ||
| Typing Indicators | ||
| Video Chat | ||
| Visitor Monitoring | ||
| WhatsApp Integration |
Customization (0 vs 1)
| Feature | CloudTalk | Kayako |
|---|---|---|
| Custom Branding |
Data Management (4 vs 0)
| Feature | CloudTalk | Kayako |
|---|---|---|
| Call Notes | ||
| Call Tagging | ||
| Contact Tags | ||
| Customer Details |
Integration (1 vs 2)
| Feature | CloudTalk | Kayako |
|---|---|---|
| API Access | ||
| Webhooks |
Messaging (5 vs 0)
| Feature | CloudTalk | Kayako |
|---|---|---|
| Fax | ||
| International SMS/MMS | ||
| Personalized Messages | ||
| Text Messages (SMS) | ||
Outbound Calling (6 vs 0)
| Feature | CloudTalk | Kayako |
|---|---|---|
| Campaigns | ||
| Click-to-Call | ||
| Parallel Dialer | ||
| Power Dialer | ||
| Smart Dialer | ||
| Voicemail Drop |
Productivity (0 vs 5)
| Feature | CloudTalk | Kayako |
|---|---|---|
| Bulk Actions | ||
| Canned Responses | ||
| Collision Detection | ||
| Mobile App | ||
| Search & Filters |
Recording (1 vs 0)
| Feature | CloudTalk | Kayako |
|---|---|---|
| Call Recording |
Reporting (3 vs 0)
| Feature | CloudTalk | Kayako |
|---|---|---|
| Agent Reporting | ||
| Group Reporting | ||
| Post-Call Reporting |
Security (4 vs 3)
| Feature | CloudTalk | Kayako |
|---|---|---|
| Anti-Spam Number Protection | ||
| Audit Logs | ||
| Role-Based Access Control | ||
| STIR/SHAKEN | ||
| Single Sign-On (SSO) | ||
| Spam Protection | ||
| Two-Factor Authentication |
Support Management (0 vs 11)
| Feature | CloudTalk | Kayako |
|---|---|---|
| Agent Groups | ||
| Community Forum | ||
| Custom Fields | ||
| Customer Profiles | ||
| Email Forwarding | ||
| Help Desk | ||
| Internal Notes | ||
| Knowledge Base | ||
| SLA Management | ||
| Self-Service Portal | ||
| Ticket Assignment |
Team Management (1 vs 0)
| Feature | CloudTalk | Kayako |
|---|---|---|
| Agent Status |
Unique Features
Only in CloudTalk (67)
User Management
AI Call Scoring
AI Conversation Intelligence
AI Smart Notes
AI Trending Topics
AI Voice Agents
Automatic Summaries & Tags
Call Transcription
Topics Extraction
Notifications
Analytics
Missed Calls
Real-Time Dashboard
Talk/Listen Ratio
Transcript Search
Wallboard
Workflow Automation
Workflow Designer
3 Way Calling
Auto-Answer
+ 47 more unique features
Only in Kayako (40)
Chat Ratings
CSAT Surveys
Reports & Analytics
AI-Powered Chatbot
Article Recommendations
Macros
Workflow Builder
Chat Pre-Chat Forms
Chat Transfer
Co-browsing
Live Chat
Multi-Channel Support
Offline Messages
Proactive Invitations
Social Media Integration
Typing Indicators
Video Chat
Visitor Monitoring
WhatsApp Integration
Custom Branding
+ 20 more unique features
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