Channels
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How to Replace ChannelsOverview
Features
37 features across 15 categories
Call Management(7)
Rules that help you define what happens when you receive an incoming call. You can notify all available agents, a random agent or the one that idles the longest
An option that allows you to forward all incoming calls to the external phone number
Whenever a call comes in Channels can recognize the customer and display all the crucial details before the call
In this mode, you will not be accepting any incoming calls, even when you will be logged in
Possibility to route your customers to the most appropriate agent based on their choice made on the dial pad at the beginning of the call
A greeting message that will be played every time someone calls you. You can upload it to welcome your customers
Possibility to define your business hours and play proper greeting message accordingly
Calling(2)
All incoming calls are free of charge. Toll-free numbers excluded
Calls made to US & Canada are free of charge, without any limits
Contact Management(2)
Channels allows you to label a particular contact
Possibility to add a note to a given contact
Customer Support(1)
Add a web call widget to your website and provide instant help when needed
Customization(1)
Ability to customize web call widget
Integrations(2)
Channels API allows you to push data into Channels and pull it out from it
With Channels Webhooks you can send data to 3rd party apps based on events that are happening in Channels
Phone Numbers(5)
We provide you with a free phone number of your choice
You can get a number from over 60 countries around the world
If you already own a number you can move it to Channels and use it for outgoing and incoming calls
A free to call number for your customers
A possibility to use a number you already have for outgoing calls, without the need of porting
Quality Assurance(1)
You may join the ongoing call and listen to both parties silently. It's great for supervisors and teaching purposes
Reporting(6)
Possibility to use our advanced filters and export only given result
Calls are recorded and available for you in the web-based panel
Ability to see your past contacts in a given time frame
Tailor-made reports based on your needs
Ability to export your contacts with details about calls
Dashboard with useful, most needed statistics
Sales(1)
Possibility to make outbound calls to your customers
Support(2)
You can chat with us 24/7
You can call us at any time
Team Management(1)
You can assign users to a different number and create dedicated agent groups
User Interface(3)
An extension that allows you to easily take or make calls. It also highlights all phone numbers on the web page you are on, so you can simply click to make a call
Mobile application for iOS and Android allows you to handle calls on the go
An online panel that helps you to manage your account. Available in every browser
Voicemail(2)
Whenever you reach a voice mail you'll be able to play a pre-recorded message
Whenever you are offline, your customer will be able to leave you a voicemail
Pricing
Free
- ✓250 web calls
- ✓3 users included
- ✓Web call personalization
- ✓Working hours
- ✓Welcome message
- ✓7 days of call recordings storage
- ✓7 days of calls history
- ✓Call distribution rules
- ✓Do not disturb mode
- ✓Web-based panel
- ✓Chrome Extension
- ✓Mobile App
- ✓Custom notes
- ✓Voicemail
- ✓Contact tags
- ✓Real time dashboard
- ✓Data export
- ✓24/7 Chat support
Plus
- ✓5000 web calls
- ✓3 users included (+$10 per additional user monthly, +$8 annually)
- ✓Web call personalization
- ✓Working hours
- ✓Welcome message
- ✓30 days of call recordings storage
- ✓30 days of calls history
- ✓Outbound calls
- ✓Free phone number
- ✓Free incoming calls (Toll-free excluded)
- ✓Customer recognition
- ✓Interactive Voice Response (IVR)
- ✓SMS
- ✓Call distribution rules
- ✓Call forwarding
- ✓Voicedrop
- ✓Do not disturb mode
- ✓Web-based panel
- ✓Chrome Extension
- ✓Mobile App
- ✓User groups
- ✓Custom notes
- ✓Voicemail
- ✓Contact tags
- ✓Real time dashboard
- ✓Data export
- ✓Webhooks
- ✓3 active integrations
- ✓24/7 Phone support
- ✓24/7 Chat support
Advanced
- ✓Unlimited web calls
- ✓5 users included (+$20 per additional user monthly, +$16 annually)
- ✓Web call personalization
- ✓Working hours
- ✓Welcome message
- ✓365 days of call recordings storage
- ✓365 days of calls history
- ✓Outbound calls
- ✓Free phone number
- ✓Free incoming calls (Toll-free excluded)
- ✓Unlimited minutes to US & Canada
- ✓Customer recognition
- ✓Interactive Voice Response (IVR)
- ✓SMS
- ✓Call distribution rules
- ✓Call forwarding
- ✓Voicedrop
- ✓Do not disturb mode
- ✓Web-based panel
- ✓Chrome Extension
- ✓Mobile App
- ✓User groups
- ✓Custom notes
- ✓Voicemail
- ✓Contact tags
- ✓Live listening
- ✓International numbers
- ✓Using your own number
- ✓Number porting
- ✓Toll-free numbers
- ✓Real time dashboard
- ✓Data export
- ✓Advanced data export
- ✓Custom reports
- ✓Unlimited integrations
- ✓API
- ✓Webhooks
- ✓24/7 Phone support
- ✓24/7 Chat support
Enterprise
- ✓100+ users
- ✓Free incoming calls
- ✓Free phone number
- ✓All call distribution rules
- ✓Unlimited calls history
- ✓Unlimited integrations
- ✓Unlimited callers in queue
- ✓24/7 Support
- ✓Unlimited call recordings storage
- ✓Unlimited number of IVRs
- ✓Unlimited minutes to US & Canada
- ✓Advance data export
- ✓Custom reports
Cost Calculator
Keep Paying Channels
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 37 features at very easy complexity.
Build vs Buy
Should you build a Channels alternative or buy the subscription? Estimate based on 37 features.
Buy Channels
Better ValueBuild Your Own
Buying Channels saves ~$26,520 over 3 years vs building.
Estimates based on 37 features and a BuildScore of 5/5. Actual costs vary.
Integrations
6 known integrations