How to Build Your Own Channels
Replace Channels with a custom build. Data-powered Business Phone System
Build Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Estimated Timeline
Based on 37 features at Weekend Project difficulty, expect about One weekend with AI-assisted development.
Recommended Tech Stack
Full-stack React framework with API routes and server components
PostgreSQL database, auth, and real-time subscriptions
Utility-first styling for rapid UI development
Key Features to Replicate
Top features across 8 categories. See all 37 features
Call Management(7 features)
Rules that help you define what happens when you receive an incoming call. You can notify all available agents, a random agent or the one that idles the longest
An option that allows you to forward all incoming calls to the external phone number
Whenever a call comes in Channels can recognize the customer and display all the crucial details before the call
In this mode, you will not be accepting any incoming calls, even when you will be logged in
Possibility to route your customers to the most appropriate agent based on their choice made on the dial pad at the beginning of the call
+2 more in this category
Reporting(6 features)
Possibility to use our advanced filters and export only given result
Calls are recorded and available for you in the web-based panel
Ability to see your past contacts in a given time frame
Tailor-made reports based on your needs
Ability to export your contacts with details about calls
+1 more in this category
Phone Numbers(5 features)
We provide you with a free phone number of your choice
You can get a number from over 60 countries around the world
If you already own a number you can move it to Channels and use it for outgoing and incoming calls
A free to call number for your customers
A possibility to use a number you already have for outgoing calls, without the need of porting
User Interface(3 features)
An extension that allows you to easily take or make calls. It also highlights all phone numbers on the web page you are on, so you can simply click to make a call
Mobile application for iOS and Android allows you to handle calls on the go
An online panel that helps you to manage your account. Available in every browser
Calling(2 features)
All incoming calls are free of charge. Toll-free numbers excluded
Calls made to US & Canada are free of charge, without any limits
Contact Management(2 features)
Channels allows you to label a particular contact
Possibility to add a note to a given contact
Integrations(2 features)
Channels API allows you to push data into Channels and pull it out from it
With Channels Webhooks you can send data to 3rd party apps based on events that are happening in Channels
Support(2 features)
You can chat with us 24/7
You can call us at any time
Cost Calculator
Keep Paying Channels
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 37 features at very easy complexity.