Channels vs Intermedia Unite
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Channels offers fewer features (37 vs 78) and fewer integrations (6 vs 16). Starting price: Channels at $29/mo vs Intermedia Unite at $27.99/mo. Channels has 34 unique features while Intermedia Unite has 75 unique features, with 3 features in common.
| Channels | Intermedia Unite | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 37 | 78 |
| AI-Powered Features | 1 | 7 |
| Starting Price | $29/mo | $27.99/mo |
| Pricing Tiers | 4 | 2 |
| Integrations | 6 | 16 |
| Shared Features | 3 | |
| Shared Integrations | 2 | |
| Data Quality | 80% | 95% |
Feature Comparison by Category
AI (0 vs 5)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| AI Assistant | ||
| AI Call Recap | ||
| AI Coaching | ||
| AI Meeting Recap | ||
| AI Topics & Trends |
Administration (0 vs 3)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| Device Management | ||
| Single Control Panel | ||
| User Management |
Analytics (0 vs 4)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| Analytics & Reporting | ||
| Call History | ||
| QoS Dashboard | ||
| Service Adoption Dashboard |
Applications (0 vs 3)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| Desktop App | ||
| Mobile App | ||
| Softphone |
Call Management (7 vs 15)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| Audio Transcriptions | ||
| Auto Attendant | ||
| Call Distribution Rules | ||
| Call Flip | ||
| Call Forwarding | ||
| Call Park/Pickup | ||
| Call Recording | ||
| Caller ID | ||
| Customer Recognition | ||
| Direct Inbound Dialing (DID) | ||
| Do Not Disturb Mode | ||
| Emergency Services Notification | ||
| Hot Desking | ||
| Hunt Groups | ||
| Interactive Voice Response (IVR) |
Calling (2 vs 0)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| Free Incoming Calls | ||
| Unlimited Minutes to US & Canada |
Collaboration (0 vs 4)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| Conference Bridge | ||
| File Storage & Sharing | ||
| Presence Detection | ||
| Unite Rooms |
Compliance (0 vs 7)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| Archiving | ||
| Automated Data Capture | ||
| Contextual Search | ||
| FINRA Compliance | ||
| HIPAA Compliance | ||
| MiFID II Compliance | ||
| SEC Rule 17a-4 Compliance |
Contact Center (0 vs 6)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| Call Center Agent Log In/Out | ||
| Call Center Features | ||
| Call Queuing | ||
| Greetings Management | ||
| Supervisor Functions | ||
| Wallboards & Reports |
Contact Management (2 vs 0)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| Contact Tags | ||
| Custom Notes |
Customer Support (1 vs 0)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| Web Call Widget |
Customization (1 vs 1)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| Custom Hold Music & Greetings | ||
| Web Call Personalization |
Faxing (0 vs 2)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| Online Faxing | ||
| Web Fax |
Hardware (0 vs 1)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| Desk Phones & Headsets |
Integration (0 vs 2)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| Active Directory Integration | ||
| MS Teams Integration |
Integrations (2 vs 0)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| API | ||
| Webhooks |
Messaging (1 vs 4)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| Business Texting | ||
| Chat Messaging | ||
| Company Messaging | ||
| SMS | ||
| Team Chat |
Phone Numbers (5 vs 0)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| Free Phone Number | ||
| International Numbers | ||
| Number Porting | ||
| Toll-free Numbers | ||
| Using Your Own Number |
Quality Assurance (1 vs 0)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| Live Listening |
Reporting (6 vs 0)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| Advanced Data Export | ||
| Call Recordings | ||
| Calls History | ||
| Custom Reports | ||
| Data Export | ||
| Real Time Dashboard |
Sales (1 vs 0)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| Outbound Calls |
Security (0 vs 4)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| End-to-End Encryption | ||
| Multi-Factor Authentication | ||
| Spam Call Blocking | ||
| Triple Shield Security |
Support (2 vs 1)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| 24/7 Chat Support | ||
| 24/7 Phone Support | ||
| 24/7 Technical Support |
Team Management (1 vs 0)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| User Groups |
User Interface (3 vs 0)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| Chrome Extension | ||
| Mobile App | ||
| Web-based Panel |
Video Conferencing (0 vs 12)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| Calendar Sync | ||
| Compact Mode | ||
| Dial-in Numbers | ||
| HD Audio Conferencing | ||
| In-Meeting Chat | ||
| In-Meeting Notes | ||
| Meeting Security | ||
| Screen Annotation | ||
| Screen Sharing | ||
| Unlimited Meeting Recordings | ||
| Video Meetings | ||
| Webinar |
Voice (0 vs 4)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| Business Phone System | ||
| Local Number | ||
| Toll-Free Numbers | ||
| Unlimited International Calling |
Voicemail (2 vs 0)
| Feature | Channels | Intermedia Unite |
|---|---|---|
| Voicedrop | ||
| Voicemail |
Unique Features
Only in Channels (34)
Call Distribution Rules
Customer Recognition
Do Not Disturb Mode
Interactive Voice Response (IVR)
Welcome Message
Working Hours
Free Incoming Calls
Unlimited Minutes to US & Canada
Contact Tags
Custom Notes
Web Call Widget
Web Call Personalization
API
Webhooks
SMS
Free Phone Number
International Numbers
Number Porting
Using Your Own Number
Live Listening
+ 14 more unique features
Only in Intermedia Unite (75)
Device Management
Single Control Panel
User Management
AI Assistant
AI Call Recap
AI Coaching
AI Meeting Recap
AI Topics & Trends
Analytics & Reporting
Call History
QoS Dashboard
Service Adoption Dashboard
Desktop App
Softphone
Audio Transcriptions
Auto Attendant
Call Flip
Call Park/Pickup
Call Recording
Caller ID
+ 55 more unique features
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