Acefone vs Channels
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Acefone offers more features (84 vs 37) and more integrations (12 vs 6). Starting price: Acefone at $2.99/mo vs Channels at $29/mo. Acefone has 81 unique features while Channels has 34 unique features, with 3 features in common.
| Acefone | Channels | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 84 | 37 |
| AI-Powered Features | 3 | 1 |
| Starting Price | $2.99/mo | $29/mo |
| Pricing Tiers | 21 | 4 |
| Integrations | 12 | 6 |
| Shared Features | 3 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
API & Integration (3 vs 0)
| Feature | Acefone | Channels |
|---|---|---|
| API Connect | ||
| REST APIs | ||
| Webhooks |
Administration (1 vs 0)
| Feature | Acefone | Channels |
|---|---|---|
| Auto Provisioning |
Analytics (7 vs 0)
| Feature | Acefone | Channels |
|---|---|---|
| Agent Performance Reports | ||
| Analytics and Reporting | ||
| CDR Reports | ||
| Custom Reports | ||
| Department Performance Reports | ||
| Post Call Survey | ||
| Scheduled Email Reports |
Call Management (7 vs 7)
| Feature | Acefone | Channels |
|---|---|---|
| Call Barging | ||
| Call Distribution Rules | ||
| Call Flip | ||
| Call Forwarding | ||
| Call Queue | ||
| Call Transfer | ||
| Call Whisper | ||
| Customer Recognition | ||
| Do Not Disturb Mode | ||
| External Transfer | ||
| Interactive Voice Response (IVR) | ||
| Quick Transfer | ||
| Welcome Message | ||
| Working Hours |
Call Routing (2 vs 0)
| Feature | Acefone | Channels |
|---|---|---|
| Ring Groups | ||
| Time-Based Call Routing |
Calling (0 vs 2)
| Feature | Acefone | Channels |
|---|---|---|
| Free Incoming Calls | ||
| Unlimited Minutes to US & Canada |
Compliance (2 vs 0)
| Feature | Acefone | Channels |
|---|---|---|
| DND Management | ||
| ISO 27001 Certified |
Conferencing (1 vs 0)
| Feature | Acefone | Channels |
|---|---|---|
| Unlimited Audio Conferencing |
Contact Center (13 vs 0)
| Feature | Acefone | Channels |
|---|---|---|
| Agent Dispositions | ||
| Agent Scripts | ||
| Automated Dialers | ||
| Break Management | ||
| Bulk Upload | ||
| Call Disposition | ||
| Callback Scheduling | ||
| Contact Center Studio | ||
| Dial Ratio Management | ||
| Lead List Management | ||
| Skill-Based Routing | ||
| Smart Call Routing | ||
| Sticky Agent |
Contact Management (2 vs 2)
| Feature | Acefone | Channels |
|---|---|---|
| Blacklist Management | ||
| Contact Management | ||
| Contact Tags | ||
| Custom Notes |
Core Communication (1 vs 0)
| Feature | Acefone | Channels |
|---|---|---|
| Interactions Hub |
Customer Support (0 vs 1)
| Feature | Acefone | Channels |
|---|---|---|
| Web Call Widget |
Customization (0 vs 1)
| Feature | Acefone | Channels |
|---|---|---|
| Web Call Personalization |
Desktop (1 vs 0)
| Feature | Acefone | Channels |
|---|---|---|
| Desktop Applications |
Hardware (1 vs 0)
| Feature | Acefone | Channels |
|---|---|---|
| IP Desk Phone Compatibility |
IVR (3 vs 0)
| Feature | Acefone | Channels |
|---|---|---|
| Call Announcement | ||
| IVR System | ||
| Multi-level Auto-attendant |
Infrastructure (1 vs 0)
| Feature | Acefone | Channels |
|---|---|---|
| Multi-tenant Capability |
Integration (1 vs 0)
| Feature | Acefone | Channels |
|---|---|---|
| Pre-built Integrations |
Integrations (0 vs 2)
| Feature | Acefone | Channels |
|---|---|---|
| API | ||
| Webhooks |
Marketing (4 vs 0)
| Feature | Acefone | Channels |
|---|---|---|
| Campaign Management | ||
| Campaigns | ||
| Email Campaigns | ||
| SMS Campaigns |
Messaging (6 vs 1)
| Feature | Acefone | Channels |
|---|---|---|
| Media File Sharing | ||
| Messaging Logs | ||
| Rich Message Templates | ||
| SMS | ||
| SMS Capability | ||
| Unified Inbox | ||
| WhatsApp Integration |
Mobile (2 vs 0)
| Feature | Acefone | Channels |
|---|---|---|
| Mobile Apps | ||
| Mobile Twinning |
Monitoring (1 vs 0)
| Feature | Acefone | Channels |
|---|---|---|
| Real-time Call Monitoring |
Onboarding (1 vs 0)
| Feature | Acefone | Channels |
|---|---|---|
| Personalized Setup |
Phone Numbers (4 vs 5)
| Feature | Acefone | Channels |
|---|---|---|
| Free Phone Number | ||
| International Numbers | ||
| Local Numbers | ||
| Number Porting | ||
| Toll Free Numbers | ||
| Toll-free Numbers | ||
| Using Your Own Number | ||
| Vanity Numbers |
Quality Assurance (0 vs 1)
| Feature | Acefone | Channels |
|---|---|---|
| Live Listening |
Recording (1 vs 0)
| Feature | Acefone | Channels |
|---|---|---|
| Call Recording |
Reliability (1 vs 0)
| Feature | Acefone | Channels |
|---|---|---|
| 99.5% Uptime Guarantee |
Reporting (0 vs 6)
| Feature | Acefone | Channels |
|---|---|---|
| Advanced Data Export | ||
| Call Recordings | ||
| Calls History | ||
| Custom Reports | ||
| Data Export | ||
| Real Time Dashboard |
Sales (0 vs 1)
| Feature | Acefone | Channels |
|---|---|---|
| Outbound Calls |
Security (8 vs 0)
| Feature | Acefone | Channels |
|---|---|---|
| IP Whitelisting | ||
| RBAC | ||
| Roles and Permissions | ||
| SSO Integration | ||
| Secure Call Recording | ||
| Sensitive Information Masking | ||
| Two-Factor Authentication | ||
| VAPT Assessed |
Storage (1 vs 0)
| Feature | Acefone | Channels |
|---|---|---|
| Bring Your Own Storage |
Support (3 vs 2)
| Feature | Acefone | Channels |
|---|---|---|
| 24/7 Chat Support | ||
| 24/7 Phone Support | ||
| 24x7x365 Support | ||
| 3 min SLA Response | ||
| Dedicated Account Manager |
Team Management (0 vs 1)
| Feature | Acefone | Channels |
|---|---|---|
| User Groups |
User Interface (0 vs 3)
| Feature | Acefone | Channels |
|---|---|---|
| Chrome Extension | ||
| Mobile App | ||
| Web-based Panel |
Video (2 vs 0)
| Feature | Acefone | Channels |
|---|---|---|
| Video Calling | ||
| Video Meetings |
Voice (2 vs 0)
| Feature | Acefone | Channels |
|---|---|---|
| Inbound Voice Calls | ||
| Outbound Voice Calls |
Voice Quality (1 vs 0)
| Feature | Acefone | Channels |
|---|---|---|
| HD Voice Calling |
Voicemail (1 vs 2)
| Feature | Acefone | Channels |
|---|---|---|
| Voicedrop | ||
| Voicemail | ||
| Voicemail to Email |
Unique Features
Only in Acefone (81)
Auto Provisioning
Agent Performance Reports
Analytics and Reporting
CDR Reports
Department Performance Reports
Post Call Survey
Scheduled Email Reports
API Connect
REST APIs
Call Barging
Call Flip
Call Queue
Call Transfer
Call Whisper
External Transfer
Quick Transfer
Ring Groups
Time-Based Call Routing
DND Management
ISO 27001 Certified
+ 61 more unique features
Only in Channels (34)
Call Distribution Rules
Call Forwarding
Customer Recognition
Do Not Disturb Mode
Interactive Voice Response (IVR)
Welcome Message
Working Hours
Free Incoming Calls
Unlimited Minutes to US & Canada
Contact Tags
Custom Notes
Web Call Widget
Web Call Personalization
API
SMS
Free Phone Number
International Numbers
Toll-free Numbers
Using Your Own Number
Live Listening
+ 14 more unique features
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