Drift

Automated conversational agents that qualify leads and answer customer questions 24/7.

AI-powered detection of customer sentiment and satisfaction from messages.

Internal notes and team messaging for coordinated customer interactions.

Real-time messaging between visitors and sales or support team members.

Allow visitors to leave messages when team is offline.

Maintain conversation continuity across multiple website visits.

Built-in video conferencing capability for direct customer conversations.

Customizable chat widget and messaging interface aligned with brand identity.

User-defined data fields to capture specific information during conversations.

RESTful API for custom integrations and programmatic platform control.

Automatic synchronization of conversation data with popular CRM systems.

Seamless email sync to track and follow up on conversations outside of chat.

Event-based webhooks for triggering external actions based on conversation events.

Automatic detection and support for conversations in multiple languages.

ABM capabilities for targeting high-value accounts with personalized conversations.

AI-suggested content and resources based on visitor engagement.

Rules-based chat invitations triggered by visitor behavior and attributes.

Native iOS and Android applications for managing conversations on the go.

Instant alerts when visitors are ready to engage or conversations require attention.

Pre-written messages for quick replies to common questions and requests.

Flexible rules engine for directing conversations based on custom criteria.

Pre-built chatbot template that automatically qualifies inbound leads.

Automatic distribution of qualified leads to the most appropriate sales representative.

Automatic scoring of leads based on engagement and interaction patterns.

Guided conversation workflows that standardize sales and support interactions.

Calendar integration enabling customers to book meetings directly through chat.

Complete activity logs tracking all user actions for compliance and security.

Full compliance with GDPR regulations including data export and deletion.

Granular permission management controlling team member access to features.

SOC 2 Type II certification ensuring enterprise-grade security and compliance.

Single Sign-On support for enterprise authentication and security.