Drift

drift.com
Customer Support
Weekend Project

Conversational marketing and sales platform powered by AI

How to Replace Drift

Overview

Drift is a conversational AI platform that enables businesses to engage customers in real-time through live chat, chatbots, and video meetings. It combines marketing automation, sales acceleration, and customer support in one unified platform.

Features

40 features across 15 categories

AI(2)

AI ChatbotsAI

Automated conversational agents that qualify leads and answer customer questions 24/7.

Sentiment AnalysisAIPremium

AI-powered detection of customer sentiment and satisfaction from messages.

Also in: monday.com, Notion, Airtable

Analytics(9)

Advanced ReportingPremium

Comprehensive analytics and dashboards tracking conversation metrics and ROI.

Bot AnalyticsAIPremium

Detailed performance metrics for chatbot interactions and improvement recommendations.

Chat Transcript Export

Export conversation transcripts in multiple formats for record-keeping.

Conversation History

Complete searchable record of all customer conversations across channels.

Conversation IntelligenceAIPremium

AI-powered analysis of customer conversations to identify insights and trends.

Conversation Search

Full-text search across all conversations to find specific interactions.

Drift Engagement ScoreAIPremium

Proprietary scoring algorithm measuring website visitor engagement and fit.

Visitor Identification

Automatic identification and tracking of anonymous and known website visitors.

Visitor InsightsAIPremium

AI-powered profile showing visitor behavior, intent, and company information.

Also in: Hugging Face, Notion, Smartsheet

Collaboration(1)

Team Collaboration

Internal notes and team messaging for coordinated customer interactions.

Also in: Notion, Airtable, Obsidian

Communication(4)

Live Chat

Real-time messaging between visitors and sales or support team members.

Offline Message

Allow visitors to leave messages when team is offline.

Persistent Chat

Maintain conversation continuity across multiple website visits.

Video MeetingsPremium

Built-in video conferencing capability for direct customer conversations.

Customization(2)

Custom BrandingPremium

Customizable chat widget and messaging interface aligned with brand identity.

Custom Fields

User-defined data fields to capture specific information during conversations.

Also in: monday.com, Obsidian, Smartsheet

Developer(1)

API AccessPremium

RESTful API for custom integrations and programmatic platform control.

Also in: Klaviyo, Acuity Scheduling, Setmore

Integration(3)

CRM Sync

Automatic synchronization of conversation data with popular CRM systems.

Email Integration

Seamless email sync to track and follow up on conversations outside of chat.

WebhooksPremium

Event-based webhooks for triggering external actions based on conversation events.

Also in: monday.com, Notion, Airtable

Localization(1)

Multi-language SupportAIPremium

Automatic detection and support for conversations in multiple languages.

Marketing(3)

Account-Based MarketingAIPremium

ABM capabilities for targeting high-value accounts with personalized conversations.

Content RecommendationsAIPremium

AI-suggested content and resources based on visitor engagement.

Targeted Conversations

Rules-based chat invitations triggered by visitor behavior and attributes.

Mobile(1)

Mobile App

Native iOS and Android applications for managing conversations on the go.

Notifications(1)

Real-time Notifications

Instant alerts when visitors are ready to engage or conversations require attention.

Productivity(1)

Canned Responses

Pre-written messages for quick replies to common questions and requests.

Sales(5)

Conversation Routing Rules

Flexible rules engine for directing conversations based on custom criteria.

Lead Qualification BotAI

Pre-built chatbot template that automatically qualifies inbound leads.

Lead RoutingAI

Automatic distribution of qualified leads to the most appropriate sales representative.

Lead ScoringAIPremium

Automatic scoring of leads based on engagement and interaction patterns.

Playbooks

Guided conversation workflows that standardize sales and support interactions.

Scheduling(1)

Meeting Scheduling

Calendar integration enabling customers to book meetings directly through chat.

Security(5)

Audit LogsPremium

Complete activity logs tracking all user actions for compliance and security.

GDPR Compliance

Full compliance with GDPR regulations including data export and deletion.

Role-Based Access ControlPremium

Granular permission management controlling team member access to features.

SOC 2 Certified

SOC 2 Type II certification ensuring enterprise-grade security and compliance.

SSO IntegrationPremium

Single Sign-On support for enterprise authentication and security.

Pricing

Starter

$50/mo
  • Basic chat and lead routing

Professional

Popular
$200/mo
  • Advanced features and AI chatbots

Advanced

$600/mo
  • All features with advanced analytics

Cost Calculator

Keep Paying Drift

Monthly$50/mo
Yearly$600/yr
5-Year Total$3k

Build It Yourself

Est. Build Time~3 hrs
Hosting$20/mo
DifficultyVery Easy

Total Cost Comparison

1 YearSave $360
SaaS
$600
DIY
$240
3 YearsSave $1.1k
SaaS
$1.8k
DIY
$720
5 YearsSave $1.8k
SaaS
$3k
DIY
$1.2k

DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 40 features at very easy complexity.

Build vs Buy

Should you build a Drift alternative or buy the subscription? Estimate based on 40 features.

Buy Drift

Better Value
Monthly cost$500/mo
3-year total$18,000
Time to deployDays

Build Your Own

Development cost$24,000
Maintenance$360/mo
3-year total$36,960
Dev time~2 months

Buying Drift saves ~$18,960 over 3 years vs building.

Estimates based on 40 features and a BuildScore of 5/5. Actual costs vary.

Integrations

30 known integrations