Drift vs HappyFox
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Drift offers fewer features (40 vs 121) and fewer integrations (30 vs 104). Starting price: Drift at $50/mo vs HappyFox at Contact Sales. Drift has 37 unique features while HappyFox has 118 unique features, with 3 features in common.
| Drift | HappyFox | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 40 | 121 |
| AI-Powered Features | 12 | 4 |
| Starting Price | $50/mo | Contact Sales |
| Pricing Tiers | 3 | 4 |
| Integrations | 30 | 104 |
| Shared Features | 3 | |
| Shared Integrations | 14 | |
| Data Quality | 70% | 100% |
Feature Comparison by Category
AI (2 vs 4)
| Feature | Drift | HappyFox |
|---|---|---|
| AI Chatbots | ||
| Assist AI | ||
| Autopilot | ||
| Chatbot | ||
| HappyFox AI | ||
| Sentiment Analysis |
Analytics (9 vs 0)
| Feature | Drift | HappyFox |
|---|---|---|
| Advanced Reporting | ||
| Bot Analytics | ||
| Chat Transcript Export | ||
| Conversation History | ||
| Conversation Intelligence | ||
| Conversation Search | ||
| Drift Engagement Score | ||
| Visitor Identification | ||
| Visitor Insights |
Automation (0 vs 3)
| Feature | Drift | HappyFox |
|---|---|---|
| Canned Actions (Macros) | ||
| Smart Rule Automation | ||
| Workflows |
Collaboration (1 vs 1)
| Feature | Drift | HappyFox |
|---|---|---|
| External Ticket Sharing | ||
| Team Collaboration |
Communication (4 vs 2)
| Feature | Drift | HappyFox |
|---|---|---|
| Email Notifications | ||
| Live Chat | ||
| Offline Message | ||
| Persistent Chat | ||
| Video Meetings |
Compliance (0 vs 2)
| Feature | Drift | HappyFox |
|---|---|---|
| EU Data Center | ||
| SOC 2 Type II Compliance |
Contact Management (0 vs 5)
| Feature | Drift | HappyFox |
|---|---|---|
| Contact Custom Fields | ||
| Contact Group Custom Fields | ||
| Import Contacts | ||
| Unlimited Contact Groups | ||
| Unlimited Contacts |
Core (0 vs 1)
| Feature | Drift | HappyFox |
|---|---|---|
| Help Desk |
Customization (2 vs 4)
| Feature | Drift | HappyFox |
|---|---|---|
| Code Editor for Support Center | ||
| Custom Branding | ||
| Custom Domain | ||
| Custom Fields | ||
| Customizable Support Widget | ||
| Support Portal Builder |
Developer (1 vs 0)
| Feature | Drift | HappyFox |
|---|---|---|
| API Access |
Email (0 vs 2)
| Feature | Drift | HappyFox |
|---|---|---|
| Custom Email | ||
| Unlimited Mailboxes |
Feedback (0 vs 1)
| Feature | Drift | HappyFox |
|---|---|---|
| Satisfaction Surveys |
IT Operations (0 vs 4)
| Feature | Drift | HappyFox |
|---|---|---|
| Asset Management | ||
| Asset-Based Ticketing | ||
| Service Desk | ||
| Unlimited Assets |
Integration (3 vs 2)
| Feature | Drift | HappyFox |
|---|---|---|
| CRM Sync | ||
| Email Integration | ||
| REST API | ||
| Webhooks |
Knowledge Management (0 vs 9)
| Feature | Drift | HappyFox |
|---|---|---|
| Automatic Sitemap Generation | ||
| Contact Group Specific Knowledge Base | ||
| Draft KB Articles | ||
| Export Knowledge Base | ||
| Internal Knowledge Base | ||
| Knowledge Base | ||
| Knowledge Base Drafts | ||
| Knowledge Base Notifications | ||
| SEO Optimization for Knowledge Base |
Localization (1 vs 2)
| Feature | Drift | HappyFox |
|---|---|---|
| Multi-language Support | ||
| Multilingual Agent Portal | ||
| Multilingual Knowledge Base |
Management (0 vs 10)
| Feature | Drift | HappyFox |
|---|---|---|
| Agent Collision | ||
| Agent Scripting | ||
| Custom Roles and Permissions | ||
| Proactive Agent Collision | ||
| SLA Breach Notification | ||
| SLA Live Timer | ||
| SLA Management | ||
| Task Hub | ||
| Task Management | ||
| Work Schedules |
Marketing (3 vs 0)
| Feature | Drift | HappyFox |
|---|---|---|
| Account-Based Marketing | ||
| Content Recommendations | ||
| Targeted Conversations |
Mobile (1 vs 2)
| Feature | Drift | HappyFox |
|---|---|---|
| Help Desk Mobile App | ||
| Mobile App | ||
| Mobile Asset Manager App |
Notifications (1 vs 0)
| Feature | Drift | HappyFox |
|---|---|---|
| Real-time Notifications |
Organization (0 vs 2)
| Feature | Drift | HappyFox |
|---|---|---|
| Multi-brand Helpdesk | ||
| Multi-branding with Custom Domain |
Portal (0 vs 2)
| Feature | Drift | HappyFox |
|---|---|---|
| Client Portal | ||
| Self-Service Portal |
Productivity (1 vs 0)
| Feature | Drift | HappyFox |
|---|---|---|
| Canned Responses |
Reporting (0 vs 23)
| Feature | Drift | HappyFox |
|---|---|---|
| Agent Activity Report | ||
| All-time Reporting History | ||
| Asset Report | ||
| Automatic Time Tracking | ||
| Business Intelligence | ||
| Canned Actions Report | ||
| Contact Group Report | ||
| Contact Report | ||
| Custom Dashboard | ||
| Custom Field Report | ||
| Dashboard | ||
| Export Tickets to CSV or Excel | ||
| Help Desk Performance Report | ||
| Knowledge Base Analytics | ||
| Report Filters |
Sales (5 vs 0)
| Feature | Drift | HappyFox |
|---|---|---|
| Conversation Routing Rules | ||
| Lead Qualification Bot | ||
| Lead Routing | ||
| Lead Scoring | ||
| Playbooks |
Scheduling (1 vs 0)
| Feature | Drift | HappyFox |
|---|---|---|
| Meeting Scheduling |
Security (5 vs 14)
| Feature | Drift | HappyFox |
|---|---|---|
| Advanced Audit Logs | ||
| Audit Logs | ||
| Automatic Data Deletion/Redaction | ||
| Data Encryption - Rest and Transit | ||
| Digitally Signed Emails (DKIM) | ||
| GDPR Compliance | ||
| IP-Based Restriction | ||
| Password Policy Management | ||
| Role-Based Access Control | ||
| Role-Based Security | ||
| SOC 2 Certified | ||
| SSL Certificate Hosting (Custom Domain) | ||
| SSO (GSuite/SAML/Azure) | ||
| SSO Integration | ||
| SSO Lockout Recovery |
Storage (0 vs 2)
| Feature | Drift | HappyFox |
|---|---|---|
| 2 TB Attachment Store | ||
| Attachment Store |
Support (0 vs 6)
| Feature | Drift | HappyFox |
|---|---|---|
| Customer Success Manager | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support | ||
| Uptime SLA |
Ticketing (0 vs 17)
| Feature | Drift | HappyFox |
|---|---|---|
| Bulk Editing | ||
| Category Wise Statuses | ||
| Custom Ticket Queues | ||
| Customizable Priorities | ||
| Customizable Statuses | ||
| Kanban View | ||
| Load Balanced Ticket Assignment | ||
| Merge Tickets | ||
| Omnichannel Ticket Creation | ||
| Round Robin Ticket Assignment | ||
| Round Robin on Active Agents | ||
| Scheduled Tickets | ||
| Ticket Custom Fields | ||
| Ticket Tagging | ||
| Ticket Templates |
Training (0 vs 1)
| Feature | Drift | HappyFox |
|---|---|---|
| HappyFox University |
Unique Features
Only in Drift (37)
AI Chatbots
Sentiment Analysis
Advanced Reporting
Bot Analytics
Chat Transcript Export
Conversation History
Conversation Intelligence
Conversation Search
Drift Engagement Score
Visitor Identification
Visitor Insights
Team Collaboration
Offline Message
Persistent Chat
Video Meetings
Custom Branding
Custom Fields
API Access
CRM Sync
Email Integration
+ 17 more unique features
Only in HappyFox (118)
Assist AI
Autopilot
Chatbot
HappyFox AI
Canned Actions (Macros)
Smart Rule Automation
Workflows
External Ticket Sharing
Email Notifications
EU Data Center
SOC 2 Type II Compliance
Contact Custom Fields
Contact Group Custom Fields
Import Contacts
Unlimited Contact Groups
Unlimited Contacts
Help Desk
Code Editor for Support Center
Custom Domain
Customizable Support Widget
+ 98 more unique features
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