CallTools

Multiple automation features to streamline contact center operations

Automated redial rules to improve contact rates and campaign effectiveness

CRM functionality built into the software helps manage contacts and organize campaign efforts

Smarter call management features keep contacts engaged without intruding, leading to less blocked phone numbers

Incoming calls connect seamlessly to integrated web phone, even with active dialing campaigns

Agents can quickly join and exit campaigns with one-button ease to manage calling lists

Better campaigns start with improved contact management and smarter calling lists

Protect reputation with caller ID auditing, allowing quick swap of bad caller IDs

Simple icons quickly show when a number is a mobile phone or on the Federal DNC or company DNC

Suppression rules designed to alleviate disruptive calling behaviors automatically and lower chance of blocked calls

Compose email or SMS, schedule appointments, and view all activity in the contact toolbar

Incoming call queues allow agents to join and exit quickly, expanding inbound capabilities instantly

No additional fees when using the platform as virtual call center software to keep all agents connected

Push contact details to third-party CRM, view business on Google Maps, and integrate with industry-leading tools

Cloud-based, hosted solutions offer speed and reliability with simple and affordable setup and maintenance

Manager seat is included with purchase, allowing monitoring of contact center performance in real-time

Send custom SMS messages with attachments or use pre-created SMS templates

Monitor and maintain the reputation of phone numbers to improve connectivity through higher answer rates

See every interaction with a contact including recent calls, SMS, emails and more