CallTools vs HappyFox
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CallTools offers fewer features (19 vs 121) and fewer integrations (2 vs 104). Both start at Contact Sales. CallTools has 19 unique features while HappyFox has 121 unique features, with 0 features in common.
| CallTools | HappyFox | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 19 | 121 |
| AI-Powered Features | 0 | 4 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 0 | 4 |
| Integrations | 2 | 104 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 100% |
Feature Comparison by Category
AI (0 vs 4)
| Feature | CallTools | HappyFox |
|---|---|---|
| Assist AI | ||
| Autopilot | ||
| Chatbot | ||
| HappyFox AI |
Automation (2 vs 3)
| Feature | CallTools | HappyFox |
|---|---|---|
| Abundant Automations | ||
| Canned Actions (Macros) | ||
| Redundant Redial Rules | ||
| Smart Rule Automation | ||
| Workflows |
CRM (1 vs 0)
| Feature | CallTools | HappyFox |
|---|---|---|
| Built-In CRM |
Call Management (1 vs 0)
| Feature | CallTools | HappyFox |
|---|---|---|
| Improved Call Management |
Calling (1 vs 0)
| Feature | CallTools | HappyFox |
|---|---|---|
| Web Phone |
Campaign Management (2 vs 0)
| Feature | CallTools | HappyFox |
|---|---|---|
| Campaigns | ||
| Smarter Calling Lists |
Collaboration (0 vs 1)
| Feature | CallTools | HappyFox |
|---|---|---|
| External Ticket Sharing |
Communication (0 vs 2)
| Feature | CallTools | HappyFox |
|---|---|---|
| Email Notifications | ||
| Live Chat |
Compliance (3 vs 2)
| Feature | CallTools | HappyFox |
|---|---|---|
| Caller ID Auditing | ||
| EU Data Center | ||
| Number Details | ||
| SOC 2 Type II Compliance | ||
| Suppression Rules |
Contact Management (1 vs 5)
| Feature | CallTools | HappyFox |
|---|---|---|
| Contact Custom Fields | ||
| Contact Group Custom Fields | ||
| Contact Toolbar | ||
| Import Contacts | ||
| Unlimited Contact Groups | ||
| Unlimited Contacts |
Core (0 vs 1)
| Feature | CallTools | HappyFox |
|---|---|---|
| Help Desk |
Customization (0 vs 4)
| Feature | CallTools | HappyFox |
|---|---|---|
| Code Editor for Support Center | ||
| Custom Domain | ||
| Customizable Support Widget | ||
| Support Portal Builder |
Email (0 vs 2)
| Feature | CallTools | HappyFox |
|---|---|---|
| Custom Email | ||
| Unlimited Mailboxes |
Feedback (0 vs 1)
| Feature | CallTools | HappyFox |
|---|---|---|
| Satisfaction Surveys |
IT Operations (0 vs 4)
| Feature | CallTools | HappyFox |
|---|---|---|
| Asset Management | ||
| Asset-Based Ticketing | ||
| Service Desk | ||
| Unlimited Assets |
Inbound Management (1 vs 0)
| Feature | CallTools | HappyFox |
|---|---|---|
| Queues |
Infrastructure (1 vs 0)
| Feature | CallTools | HappyFox |
|---|---|---|
| Cloud Based Software |
Integration (2 vs 2)
| Feature | CallTools | HappyFox |
|---|---|---|
| Dozens of Integrations | ||
| REST API | ||
| Third Party Integrations | ||
| Webhooks |
Knowledge Management (0 vs 9)
| Feature | CallTools | HappyFox |
|---|---|---|
| Automatic Sitemap Generation | ||
| Contact Group Specific Knowledge Base | ||
| Draft KB Articles | ||
| Export Knowledge Base | ||
| Internal Knowledge Base | ||
| Knowledge Base | ||
| Knowledge Base Drafts | ||
| Knowledge Base Notifications | ||
| SEO Optimization for Knowledge Base |
Localization (0 vs 2)
| Feature | CallTools | HappyFox |
|---|---|---|
| Multilingual Agent Portal | ||
| Multilingual Knowledge Base |
Management (1 vs 10)
| Feature | CallTools | HappyFox |
|---|---|---|
| Agent Collision | ||
| Agent Scripting | ||
| Custom Roles and Permissions | ||
| Manager Seat Included | ||
| Proactive Agent Collision | ||
| SLA Breach Notification | ||
| SLA Live Timer | ||
| SLA Management | ||
| Task Hub | ||
| Task Management | ||
| Work Schedules |
Messaging (1 vs 0)
| Feature | CallTools | HappyFox |
|---|---|---|
| SMS with Templates |
Mobile (0 vs 2)
| Feature | CallTools | HappyFox |
|---|---|---|
| Help Desk Mobile App | ||
| Mobile Asset Manager App |
Monitoring (1 vs 0)
| Feature | CallTools | HappyFox |
|---|---|---|
| Call Reputation Monitoring |
Organization (0 vs 2)
| Feature | CallTools | HappyFox |
|---|---|---|
| Multi-brand Helpdesk | ||
| Multi-branding with Custom Domain |
Portal (0 vs 2)
| Feature | CallTools | HappyFox |
|---|---|---|
| Client Portal | ||
| Self-Service Portal |
Reporting (1 vs 23)
| Feature | CallTools | HappyFox |
|---|---|---|
| Agent Activity Report | ||
| All-time Reporting History | ||
| Asset Report | ||
| Automatic Time Tracking | ||
| Business Intelligence | ||
| Canned Actions Report | ||
| Contact Group Report | ||
| Contact Report | ||
| Custom Dashboard | ||
| Custom Field Report | ||
| Dashboard | ||
| Detailed History | ||
| Export Tickets to CSV or Excel | ||
| Help Desk Performance Report | ||
| Knowledge Base Analytics |
Security (0 vs 14)
| Feature | CallTools | HappyFox |
|---|---|---|
| Advanced Audit Logs | ||
| Audit Logs | ||
| Automatic Data Deletion/Redaction | ||
| Data Encryption - Rest and Transit | ||
| Digitally Signed Emails (DKIM) | ||
| IP-Based Restriction | ||
| Password Policy Management | ||
| Role-Based Security | ||
| SSL Certificate Hosting (Custom Domain) | ||
| SSO (GSuite/SAML/Azure) | ||
| SSO Lockout Recovery | ||
| Session-Based Security | ||
| Two Factor Authentication | ||
| Your Own Single Sign-on (JWT) |
Storage (0 vs 2)
| Feature | CallTools | HappyFox |
|---|---|---|
| 2 TB Attachment Store | ||
| Attachment Store |
Support (0 vs 6)
| Feature | CallTools | HappyFox |
|---|---|---|
| Customer Success Manager | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support | ||
| Uptime SLA |
Ticketing (0 vs 17)
| Feature | CallTools | HappyFox |
|---|---|---|
| Bulk Editing | ||
| Category Wise Statuses | ||
| Custom Ticket Queues | ||
| Customizable Priorities | ||
| Customizable Statuses | ||
| Kanban View | ||
| Load Balanced Ticket Assignment | ||
| Merge Tickets | ||
| Omnichannel Ticket Creation | ||
| Round Robin Ticket Assignment | ||
| Round Robin on Active Agents | ||
| Scheduled Tickets | ||
| Ticket Custom Fields | ||
| Ticket Tagging | ||
| Ticket Templates |
Training (0 vs 1)
| Feature | CallTools | HappyFox |
|---|---|---|
| HappyFox University |
Unique Features
Only in CallTools (19)
Abundant Automations
Redundant Redial Rules
Improved Call Management
Web Phone
Campaigns
Smarter Calling Lists
Caller ID Auditing
Number Details
Suppression Rules
Contact Toolbar
Built-In CRM
Queues
Cloud Based Software
Dozens of Integrations
Third Party Integrations
Manager Seat Included
SMS with Templates
Call Reputation Monitoring
Detailed History
Only in HappyFox (121)
Assist AI
Autopilot
Chatbot
HappyFox AI
Canned Actions (Macros)
Smart Rule Automation
Workflows
External Ticket Sharing
Email Notifications
Live Chat
EU Data Center
SOC 2 Type II Compliance
Contact Custom Fields
Contact Group Custom Fields
Import Contacts
Unlimited Contact Groups
Unlimited Contacts
Help Desk
Code Editor for Support Center
Custom Domain
+ 101 more unique features
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