Stonly

Monitor the health and relevance of knowledge content

Create custom reports on guide performance and support metrics

Collect feedback on guides to measure effectiveness and improve content

Track user paths through guides and interactions

Track page views and user engagement metrics

Embed surveys in guides to gather customer feedback and insights

Track analytics at the individual user level to understand engagement

Attach files and resources directly to guides

Create checklist-based guides for process-driven support

Add code snippets and technical documentation to guides

Embed contact forms within guides for lead capture and support escalation

Create interactive walkthroughs for product onboarding and training

Create step-by-step interactive guides that handle support situations better than standard knowledge bases

Edit and embed multimedia content including images, videos, and interactive elements

Pre-built templates to quickly create guides and knowledge content

What-you-see-is-what-you-get editor for easy guide creation without coding

Build and manage comprehensive knowledge bases for customer self-service and agent support

Add and manage metadata for guides to improve searchability and organization

Create modular guide sections for reusability and flexibility

Create reusable content snippets to avoid duplication and maintain consistency

Implement approval workflows for content before publishing

Schedule guides to be published at specific times

Tag guides and content for better organization and searchability

Track and manage multiple versions of knowledge content

Manage different views of knowledge bases for different audiences