How to Build Your Own Stonly

Attach files and resources directly to guides

Create checklist-based guides for process-driven support

Add code snippets and technical documentation to guides

Embed contact forms within guides for lead capture and support escalation

Create interactive walkthroughs for product onboarding and training

Build and manage comprehensive knowledge bases for customer self-service and agent support

Add and manage metadata for guides to improve searchability and organization

Create modular guide sections for reusability and flexibility

Create reusable content snippets to avoid duplication and maintain consistency

Implement approval workflows for content before publishing

Monitor the health and relevance of knowledge content

Create custom reports on guide performance and support metrics

Collect feedback on guides to measure effectiveness and improve content

Track user paths through guides and interactions

Track page views and user engagement metrics

Customize the look and feel of guides to match your brand

Use dynamic variables within guides for personalization

Fully white-label the platform with your branding

Control who can view and edit knowledge content with granular permissions

Granular control over team member permissions and access levels

Single Sign-On integration for enterprise authentication

Automatically summarize tickets, suggest the right path to resolution, and generate responses

Conversational AI Bot that provides confident answers backed by verified, structured knowledge

Set up unlimited triggers to automate guide display

Build automated workflows for support processes

API access to preserve guide structure for LLM integration

Migrate content from other knowledge management systems