HappyFox vs Stonly
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
HappyFox offers more features (121 vs 45) and more integrations (104 vs 10). Both start at Contact Sales. HappyFox has 120 unique features while Stonly has 44 unique features, with 1 features in common.
| HappyFox | Stonly | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 121 | 45 |
| AI-Powered Features | 4 | 3 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 4 | 2 |
| Integrations | 104 | 10 |
| Shared Features | 1 | |
| Shared Integrations | 2 | |
| Data Quality | 100% | 85% |
Feature Comparison by Category
AI (4 vs 2)
| Feature | HappyFox | Stonly |
|---|---|---|
| AI Agent Assist | ||
| AI Answers | ||
| Assist AI | ||
| Autopilot | ||
| Chatbot | ||
| HappyFox AI |
Analytics (0 vs 7)
| Feature | HappyFox | Stonly |
|---|---|---|
| Content Health | ||
| Custom Reporting | ||
| Feedback | ||
| Full-path Analytics | ||
| Pageview Analytics | ||
| Surveys | ||
| User-level Analytics |
Automation (3 vs 2)
| Feature | HappyFox | Stonly |
|---|---|---|
| Canned Actions (Macros) | ||
| Smart Rule Automation | ||
| Unlimited Triggers | ||
| Workflow Editor | ||
| Workflows |
Collaboration (1 vs 1)
| Feature | HappyFox | Stonly |
|---|---|---|
| Collaboration Tools | ||
| External Ticket Sharing |
Communication (2 vs 0)
| Feature | HappyFox | Stonly |
|---|---|---|
| Email Notifications | ||
| Live Chat |
Compliance (2 vs 0)
| Feature | HappyFox | Stonly |
|---|---|---|
| EU Data Center | ||
| SOC 2 Type II Compliance |
Contact Management (5 vs 0)
| Feature | HappyFox | Stonly |
|---|---|---|
| Contact Custom Fields | ||
| Contact Group Custom Fields | ||
| Import Contacts | ||
| Unlimited Contact Groups | ||
| Unlimited Contacts |
Content Creation (0 vs 9)
| Feature | HappyFox | Stonly |
|---|---|---|
| Attach Files to Guides | ||
| Checklists | ||
| Code Blocks | ||
| Contact Forms | ||
| Guided Tours | ||
| Interactive Guides | ||
| Multimedia Editor | ||
| Templates | ||
| WYSIWYG Editor |
Content Management (0 vs 9)
| Feature | HappyFox | Stonly |
|---|---|---|
| Knowledge Base | ||
| Metadata | ||
| Modules | ||
| Reusable Snippets | ||
| Review Flows | ||
| Scheduled Publishing | ||
| Tagging | ||
| Versioning | ||
| View Management |
Core (1 vs 0)
| Feature | HappyFox | Stonly |
|---|---|---|
| Help Desk |
Customization (4 vs 3)
| Feature | HappyFox | Stonly |
|---|---|---|
| Code Editor for Support Center | ||
| Custom Design | ||
| Custom Domain | ||
| Customizable Support Widget | ||
| In-guide Variables | ||
| Support Portal Builder | ||
| White Label Options |
Deployment (0 vs 1)
| Feature | HappyFox | Stonly |
|---|---|---|
| The Widget |
Email (2 vs 0)
| Feature | HappyFox | Stonly |
|---|---|---|
| Custom Email | ||
| Unlimited Mailboxes |
Export (0 vs 1)
| Feature | HappyFox | Stonly |
|---|---|---|
| Export Guides as PDF |
Feedback (1 vs 0)
| Feature | HappyFox | Stonly |
|---|---|---|
| Satisfaction Surveys |
IT Operations (4 vs 0)
| Feature | HappyFox | Stonly |
|---|---|---|
| Asset Management | ||
| Asset-Based Ticketing | ||
| Service Desk | ||
| Unlimited Assets |
Integration (2 vs 2)
| Feature | HappyFox | Stonly |
|---|---|---|
| API Access | ||
| Content Migration | ||
| REST API | ||
| Webhooks |
Knowledge Management (9 vs 0)
| Feature | HappyFox | Stonly |
|---|---|---|
| Automatic Sitemap Generation | ||
| Contact Group Specific Knowledge Base | ||
| Draft KB Articles | ||
| Export Knowledge Base | ||
| Internal Knowledge Base | ||
| Knowledge Base | ||
| Knowledge Base Drafts | ||
| Knowledge Base Notifications | ||
| SEO Optimization for Knowledge Base |
Localization (2 vs 1)
| Feature | HappyFox | Stonly |
|---|---|---|
| Auto-Translate | ||
| Multilingual Agent Portal | ||
| Multilingual Knowledge Base |
Management (10 vs 0)
| Feature | HappyFox | Stonly |
|---|---|---|
| Agent Collision | ||
| Agent Scripting | ||
| Custom Roles and Permissions | ||
| Proactive Agent Collision | ||
| SLA Breach Notification | ||
| SLA Live Timer | ||
| SLA Management | ||
| Task Hub | ||
| Task Management | ||
| Work Schedules |
Mobile (2 vs 0)
| Feature | HappyFox | Stonly |
|---|---|---|
| Help Desk Mobile App | ||
| Mobile Asset Manager App |
Optimization (0 vs 1)
| Feature | HappyFox | Stonly |
|---|---|---|
| SEO Optimization |
Organization (2 vs 0)
| Feature | HappyFox | Stonly |
|---|---|---|
| Multi-brand Helpdesk | ||
| Multi-branding with Custom Domain |
Portal (2 vs 0)
| Feature | HappyFox | Stonly |
|---|---|---|
| Client Portal | ||
| Self-Service Portal |
Reporting (23 vs 0)
| Feature | HappyFox | Stonly |
|---|---|---|
| Agent Activity Report | ||
| All-time Reporting History | ||
| Asset Report | ||
| Automatic Time Tracking | ||
| Business Intelligence | ||
| Canned Actions Report | ||
| Contact Group Report | ||
| Contact Report | ||
| Custom Dashboard | ||
| Custom Field Report | ||
| Dashboard | ||
| Export Tickets to CSV or Excel | ||
| Help Desk Performance Report | ||
| Knowledge Base Analytics | ||
| Report Filters |
Security (14 vs 3)
| Feature | HappyFox | Stonly |
|---|---|---|
| Access Rights | ||
| Advanced Audit Logs | ||
| Advanced Team Rights Management | ||
| Audit Logs | ||
| Automatic Data Deletion/Redaction | ||
| Data Encryption - Rest and Transit | ||
| Digitally Signed Emails (DKIM) | ||
| IP-Based Restriction | ||
| Password Policy Management | ||
| Role-Based Security | ||
| SSL Certificate Hosting (Custom Domain) | ||
| SSO | ||
| SSO (GSuite/SAML/Azure) | ||
| SSO Lockout Recovery | ||
| Session-Based Security |
Storage (2 vs 0)
| Feature | HappyFox | Stonly |
|---|---|---|
| 2 TB Attachment Store | ||
| Attachment Store |
Support (6 vs 2)
| Feature | HappyFox | Stonly |
|---|---|---|
| Customer Success Manager | ||
| Dedicated Customer Success | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support | ||
| Priority Support | ||
| Uptime SLA |
Targeting (0 vs 1)
| Feature | HappyFox | Stonly |
|---|---|---|
| Content Segmentation |
Ticketing (17 vs 0)
| Feature | HappyFox | Stonly |
|---|---|---|
| Bulk Editing | ||
| Category Wise Statuses | ||
| Custom Ticket Queues | ||
| Customizable Priorities | ||
| Customizable Statuses | ||
| Kanban View | ||
| Load Balanced Ticket Assignment | ||
| Merge Tickets | ||
| Omnichannel Ticket Creation | ||
| Round Robin Ticket Assignment | ||
| Round Robin on Active Agents | ||
| Scheduled Tickets | ||
| Ticket Custom Fields | ||
| Ticket Tagging | ||
| Ticket Templates |
Training (1 vs 0)
| Feature | HappyFox | Stonly |
|---|---|---|
| HappyFox University |
Unique Features
Only in HappyFox (120)
Assist AI
Autopilot
Chatbot
HappyFox AI
Canned Actions (Macros)
Smart Rule Automation
Workflows
External Ticket Sharing
Email Notifications
Live Chat
EU Data Center
SOC 2 Type II Compliance
Contact Custom Fields
Contact Group Custom Fields
Import Contacts
Unlimited Contact Groups
Unlimited Contacts
Help Desk
Code Editor for Support Center
Custom Domain
+ 100 more unique features
Only in Stonly (44)
AI Agent Assist
AI Answers
Content Health
Custom Reporting
Feedback
Full-path Analytics
Pageview Analytics
Surveys
User-level Analytics
Unlimited Triggers
Workflow Editor
Collaboration Tools
Attach Files to Guides
Checklists
Code Blocks
Contact Forms
Guided Tours
Interactive Guides
Multimedia Editor
Templates
+ 24 more unique features
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