CloudTalk vs Stonly
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CloudTalk offers more features (69 vs 45) and more integrations (20 vs 10). Starting price: CloudTalk at $27/mo vs Stonly at Contact Sales. CloudTalk has 68 unique features while Stonly has 44 unique features, with 1 features in common.
| CloudTalk | Stonly | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 69 | 45 |
| AI-Powered Features | 9 | 3 |
| Starting Price | $27/mo | Contact Sales |
| Pricing Tiers | 4 | 2 |
| Integrations | 20 | 10 |
| Shared Features | 1 | |
| Shared Integrations | 4 | |
| Data Quality | 100% | 85% |
Feature Comparison by Category
AI (9 vs 2)
| Feature | CloudTalk | Stonly |
|---|---|---|
| AI Agent Assist | ||
| AI Answers | ||
| AI Call Scoring | ||
| AI Conversation Intelligence | ||
| AI Smart Notes | ||
| AI Trending Topics | ||
| AI Voice Agents | ||
| Automatic Summaries & Tags | ||
| Call Transcription | ||
| Sentiment Analysis | ||
| Topics Extraction |
Administration (1 vs 0)
| Feature | CloudTalk | Stonly |
|---|---|---|
| User Management |
Alerts (1 vs 0)
| Feature | CloudTalk | Stonly |
|---|---|---|
| Notifications |
Analytics (6 vs 7)
| Feature | CloudTalk | Stonly |
|---|---|---|
| Analytics | ||
| Content Health | ||
| Custom Reporting | ||
| Feedback | ||
| Full-path Analytics | ||
| Missed Calls | ||
| Pageview Analytics | ||
| Real-Time Dashboard | ||
| Surveys | ||
| Talk/Listen Ratio | ||
| Transcript Search | ||
| User-level Analytics | ||
| Wallboard |
Automation (2 vs 2)
| Feature | CloudTalk | Stonly |
|---|---|---|
| Unlimited Triggers | ||
| Workflow Automation | ||
| Workflow Designer | ||
| Workflow Editor |
Call Handling (16 vs 0)
| Feature | CloudTalk | Stonly |
|---|---|---|
| 3 Way Calling | ||
| Auto-Answer | ||
| Business Hours | ||
| Call Flow Designer | ||
| Call Queuing | ||
| Call Transfers | ||
| Callback | ||
| Caller-Based Routing | ||
| Extensions | ||
| Interactive Voice Response (IVR) | ||
| Preferred Agent | ||
| Ring Groups | ||
| Skill-Based Routing | ||
| Smart Routing | ||
| VIP Queues |
Calling (7 vs 0)
| Feature | CloudTalk | Stonly |
|---|---|---|
| Automatic Outbound Number | ||
| Branded Caller ID | ||
| International Numbers | ||
| Number Porting | ||
| Toll-Free Numbers | ||
| Unlimited Concurrent Calls | ||
| Virtual Caller ID |
Coaching (2 vs 0)
| Feature | CloudTalk | Stonly |
|---|---|---|
| Call Monitoring | ||
| Live Coaching Tools |
Collaboration (0 vs 1)
| Feature | CloudTalk | Stonly |
|---|---|---|
| Collaboration Tools |
Content Creation (0 vs 9)
| Feature | CloudTalk | Stonly |
|---|---|---|
| Attach Files to Guides | ||
| Checklists | ||
| Code Blocks | ||
| Contact Forms | ||
| Guided Tours | ||
| Interactive Guides | ||
| Multimedia Editor | ||
| Templates | ||
| WYSIWYG Editor |
Content Management (0 vs 9)
| Feature | CloudTalk | Stonly |
|---|---|---|
| Knowledge Base | ||
| Metadata | ||
| Modules | ||
| Reusable Snippets | ||
| Review Flows | ||
| Scheduled Publishing | ||
| Tagging | ||
| Versioning | ||
| View Management |
Customization (0 vs 3)
| Feature | CloudTalk | Stonly |
|---|---|---|
| Custom Design | ||
| In-guide Variables | ||
| White Label Options |
Data Management (4 vs 0)
| Feature | CloudTalk | Stonly |
|---|---|---|
| Call Notes | ||
| Call Tagging | ||
| Contact Tags | ||
| Customer Details |
Deployment (0 vs 1)
| Feature | CloudTalk | Stonly |
|---|---|---|
| The Widget |
Export (0 vs 1)
| Feature | CloudTalk | Stonly |
|---|---|---|
| Export Guides as PDF |
Integration (1 vs 2)
| Feature | CloudTalk | Stonly |
|---|---|---|
| API Access | ||
| Content Migration |
Localization (0 vs 1)
| Feature | CloudTalk | Stonly |
|---|---|---|
| Auto-Translate |
Messaging (5 vs 0)
| Feature | CloudTalk | Stonly |
|---|---|---|
| Fax | ||
| International SMS/MMS | ||
| Personalized Messages | ||
| Text Messages (SMS) | ||
Optimization (0 vs 1)
| Feature | CloudTalk | Stonly |
|---|---|---|
| SEO Optimization |
Outbound Calling (6 vs 0)
| Feature | CloudTalk | Stonly |
|---|---|---|
| Campaigns | ||
| Click-to-Call | ||
| Parallel Dialer | ||
| Power Dialer | ||
| Smart Dialer | ||
| Voicemail Drop |
Recording (1 vs 0)
| Feature | CloudTalk | Stonly |
|---|---|---|
| Call Recording |
Reporting (3 vs 0)
| Feature | CloudTalk | Stonly |
|---|---|---|
| Agent Reporting | ||
| Group Reporting | ||
| Post-Call Reporting |
Security (4 vs 3)
| Feature | CloudTalk | Stonly |
|---|---|---|
| Access Rights | ||
| Advanced Team Rights Management | ||
| Anti-Spam Number Protection | ||
| SSO | ||
| STIR/SHAKEN | ||
| Single Sign-On (SSO) | ||
| Spam Protection |
Support (0 vs 2)
| Feature | CloudTalk | Stonly |
|---|---|---|
| Dedicated Customer Success | ||
| Priority Support |
Targeting (0 vs 1)
| Feature | CloudTalk | Stonly |
|---|---|---|
| Content Segmentation |
Team Management (1 vs 0)
| Feature | CloudTalk | Stonly |
|---|---|---|
| Agent Status |
Unique Features
Only in CloudTalk (68)
User Management
AI Call Scoring
AI Conversation Intelligence
AI Smart Notes
AI Trending Topics
AI Voice Agents
Automatic Summaries & Tags
Call Transcription
Sentiment Analysis
Topics Extraction
Notifications
Analytics
Missed Calls
Real-Time Dashboard
Talk/Listen Ratio
Transcript Search
Wallboard
Workflow Automation
Workflow Designer
3 Way Calling
+ 48 more unique features
Only in Stonly (44)
AI Agent Assist
AI Answers
Content Health
Custom Reporting
Feedback
Full-path Analytics
Pageview Analytics
Surveys
User-level Analytics
Unlimited Triggers
Workflow Editor
Collaboration Tools
Attach Files to Guides
Checklists
Code Blocks
Contact Forms
Guided Tours
Interactive Guides
Multimedia Editor
Templates
+ 24 more unique features
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