FieldAware

fieldaware.com
Field Service Management
Weekend Project

Best Field Service Management Software & Mobile App

How to Replace FieldAware

Overview

FieldAware is a field service management platform designed to improve first-time-fix rates, complete more jobs in less time, and enhance customer satisfaction. It serves as a focal point for daily operations, automating back-office processes like scheduling, dispatching, and invoicing while empowering field technicians with vital project information on their mobile devices.

Features

22 features across 15 categories

Analytics & Reporting(3)

Dashboard

Dispatcher dashboard to view all relevant job information including job status, vehicle status, and current location

Enhanced Reporting

Pull expense reports based on user, parts, customer, or asset to track billing, payments, and job costing

Increased Transparency

Analytics and reporting capabilities providing management with data and metrics for business planning

Also in: Ivanti, Ramp, Stampli

Billing(1)

Invoicing

Create and send invoices in one place, tracking billing status and payments

Also in: Insightly, Airtable, Obsidian

Customer Communication(2)

Customer Portal

Portal enabling customers to view reports, videos, and pictures from completed work

Real-Time Status Updates

Provide customers with real-time status updates on the health of their units

Data Access(1)

Customer and Asset Details Access

Access NetSuite customer, location, job and asset details on the FieldAware Mobile app

Document Management(2)

Digital Signature & Document Collection

Collect completion documents and signatures digitally to reduce paperwork

Information Management

Robust platform to house all information field teams need including photos, documentation, work orders, and schematics

Infrastructure(1)

Cloud-Based Software

Immediate access to cloud-based software and mobile applications

Integration(2)

Custom Integration Support

Support for custom-built integrations with field service software and IoT programs

Real-Time Synchronization

Seamless real-time workflows between connected systems and FieldAware

Also in: monday.com, Notion, Airtable

Inventory Management(1)

Parts Visibility

Real-time access to inventory data directly from the field to empower technicians

Mobile(1)

Mobile App

Central hub for field staff providing access to vital project information, schematics, work orders, and schedules on Android or iOS devices

Notifications(1)

Custom Notifications and Alerts

Set alerts and reminders for completed docs, pending authorizations, repair requests, and more to assist techs remotely

Quoting(1)

Job Quoting

Ability to quickly quote jobs directly from mobile device or tablet

Scheduling(3)

Dynamic Crew Assignment

Assign crews with matched skills and create timeslots for long duration jobs

Schedule & Dispatch

Automated scheduling and dispatching that optimizes team schedules based on service areas, expertise, and past project information

Smart Scheduler

Automate dispatching to keep office and field teams in sync, allowing jobs to be built, techs selected, and dispatching completed in seconds

Security(1)

SOC 2 Compliance

Verified SOC 2 compliance to keep client information protected

Visibility(1)

Job and Worker Status Visibility

View complete job and field worker status anytime, anywhere

Work Order Management(1)

All-in-One Work Order Management

Streamline operations by automating manual processes and managing work orders in one centralized location

Cost Calculator

Pricing data not available for FieldAware. Check their website for current pricing.

Build vs Buy

Should you build a FieldAware alternative or buy the subscription? Estimate based on 22 features.

Buy FieldAware

Better Value
Monthly costContact Sales
3-year totalVaries
Time to deployDays

Build Your Own

Development cost$12,000
Maintenance$180/mo
3-year total$18,480
Dev time~1 months

Buying FieldAware saves ~$18,480 over 3 years vs building.

Estimates based on 22 features and a BuildScore of 5/5. Actual costs vary.

Integrations

5 known integrations

Accounting SystemsCRM SystemsERP SystemsNetSuiteQuickBooks