Document360
document360.comBuild Difficulty: 4/5
A few focused days to build a solid replacement
Centralize Your Documentation for Better Self-Service
How to Replace Document360Overview
Features
86 features across 24 categories
AI(8)
Delivers 24/7 support using a smart, documentation-driven chatbot that reduces support costs
Leverage AI to automatically improve content, generate FAQs, titles, and related articles
Auto-generate glossaries that simplify technical jargon and bridge knowledge gaps
Deliver instant ChatGPT-style answers that save customers from raising support tickets
Turn complex documents into clear, concise summaries so customers get answers faster
Let AI automate the process of creating glossaries by scanning knowledge base
Generate complete step-by-step documentation by uploading videos, text files, audio, or prompts
Generate step-by-step tutorial using AI from videos and screen recordings
Accessibility(1)
Convert documents to natural-sounding audio so users can listen anytime, anywhere
Analytics(11)
Analyze performance metrics for articles and categories to optimize content
Gain insights into user behavior with analytics to tailor content and improve engagement
Control content visibility by country to tailor information for specific regions
Track and analyze user interactions, search queries, and time spent with content
Analyze feedback trends to understand user opinions and improve content quality
Collect and manage user feedback effectively to improve content based on real user insights
Check the health of hyperlinks to ensure all are functional
Monitor 404 errors to identify and fix broken links
Gain insights into user behaviour and metrics like link status, page not found analytics, feedback analytics
Track how readers interact with content, identifying popular topics and improving strategy
Monitor search analytics to understand user queries and improve content relevance
Branding(4)
Send emails from custom email domain to boost brand credibility
Use a custom web address to align knowledge base with brand and deliver professional experience
Customize error and login pages to align with brand
Personalize site's appearance and layout to align with brand identity
Compliance(1)
Ensure data handling meets SOC 2 standards
Content Creation(5)
Create content effortlessly with Markdown or Advanced WYSIWYG editor
Create clickable walkthroughs with tooltips and voiceovers that simulate product usage
Take screenshots, annotate, and edit captures before adding to article
Automatically extract key screenshots from video and convert to sequence of steps
Streamline content creation with article templates
Content Management(11)
Track article status at a glance with indicators
Track changes with article revision history to revert to previous versions
Manage multiple articles at once with bulk actions
Quickly update content with global find and replace functionality
Define and manage business terms with glossary management
Quickly import articles from other sources
Turn PDFs and Word documents into articles in seconds, preserving headings, tables, and images
Advanced portal for content producers with state-of-the-art editor, category manager, and analytics
Identify and manage media dependencies to ensure correct display
Store and manage media files within the platform
Save time by reusing content snippets and variables across articles
Content Organization(3)
Organize content efficiently with category management
Organize content efficiently with projects including private and public options
Use tags to help users find relevant articles quickly
Customization(1)
Tailor site's look and functionality with custom CSS and JavaScript
Data Management(1)
Safeguard data with backup and restore options
Development(1)
Test new features and configurations in safe environment before going live
Documentation(1)
Generate high-quality API documentation that helps users understand and work with APIs
Infrastructure(1)
Choose your datacenter location for optimized performance and compliance
Integration(4)
Connect via Public API to existing tools and serve real-time answers from knowledge base
Connect with 30+ third-party tools including helpdesk, chat, and analytics services
Embeddable widget that connects product or website to knowledge base
Connect to Document360 via REST API to directly read and write to knowledge base
Localization(1)
Auto-translate knowledge base into multiple languages to connect with worldwide audience
Notifications(1)
Receive instant alerts for critical events
Onboarding(1)
Get personalized onboarding with dedicated onboarding team
Publishing(6)
Download knowledge base articles into PDF documents for easy sharing and offline access
Embed knowledge base directly into website and product for instant access
Export articles to PDF effortlessly for offline access
Control access with Internal, External, or Mixed Knowledge Base options
Brand and style a public or private knowledge base with custom home page and domain
Customize the look and feel of your knowledge base with CSS and JavaScript
SEO(5)
Set up article redirect rules to manage URL changes and maintain SEO value
Automatically generate sitemaps for improved search engine indexing
Optimize meta titles and descriptions for better search engine visibility
Manage search engine indexing with robots.txt to control page crawling
Optimize SEO titles and meta descriptions to boost search rankings and drive more traffic
Search(2)
Offer precise search results with advanced search features to improve user satisfaction
Enable search within attachments for quicker information retrieval
Security(5)
Restrict access by IP to control who can view knowledge base
Manage user permissions with security groups and roles for appropriate access control
Track every change and user interaction within knowledge base for security and compliance
Allow users to log in with Okta, Entra ID, Google, ADFS, OneLogin, Auth0, AWS SSO, and custom SSO
Secure your site with SSL encryption to protect user data
Support(5)
Priority support from team Monday to Friday, 24 hours a day
Round-the-clock assistance five days a week (Monday – Friday)
Get personalized support from account manager to fine-tune platform
Design experts handle all styling, branding, and layout
Minimize support ticket volume by automatically directing users to relevant self-help resources
User Experience(4)
Decide where Embedded Help Centre shows up, hide it on certain pages, or add custom search bar
Guide users through step-by-step flows for onboarding, troubleshooting, or SOPs with embedded media
Suggest related articles to keep users engaged and increase page views
Use smart banners to highlight important information and notifications
Workflow Automation(3)
Streamline content approval and publishing with automated workflows
Streamline content management with customizable workflows that automate task assignments, review cycles, and publishing schedules
Keep content reviews on track with automatic reminders
Pricing
Professional
- ✓Internal & External Knowledge Base
- ✓Custom Web Address
- ✓Import from Word
- ✓Auto-Translate to 50+ Languages
- ✓SEO Customization
- ✓Customize Knowledge Base Design
- ✓API Documentation
- ✓Download Article as PDF
- ✓Feedback Manager
- ✓24/5 Support
- ✓Guided Setup
- ✓Eddy AI - AI Writing Agent
- ✓AI Content & FAQ Creation
- ✓Editors (Markdown, Advanced WYSIWYG)
- ✓Articles revision history
- ✓Category management
- ✓Project management
- ✓Reusable content blocks
- ✓Glossary management
- ✓Global find and replace
- ✓Tag management
- ✓Template management
- ✓Manage articles in bulk
- ✓Media dependency viewer
- ✓Review reminders
- ✓Export to PDF
- ✓Import articles
- ✓SSL Encryption
- ✓SOC 2 compliance
- ✓Alert notifications
- ✓Datacenter location
- ✓Customize site
- ✓List related articles
- ✓Customize error pages & Login page
- ✓Article status indicator
- ✓Custom CSS & JavaScript
- ✓Smart banners
- ✓Search filters
- ✓Articles & Categories analytics
- ✓Country specific analytics
- ✓Search analytics
- ✓Author analytics
- ✓Reader analytics
- ✓Feedback analytics
- ✓Roles and Permissions
- ✓Meta title and description
- ✓Article redirect rules
- ✓Robots.txt
- ✓Automatic sitemap generation
Business
Popular- ✓Everything in Professional, plus:
- ✓Custom Workflow Builder
- ✓Embedded Help Centre
- ✓Import from PDF
- ✓Support Ticket Deflector
- ✓Pro Analytics Dashboard
- ✓Integrate with 30+ Tools
- ✓API Support
- ✓Dedicated Account Manager
- ✓Eddy AI - AI Search & Answer
- ✓AI Chatbot
- ✓Contextual help mapping
- ✓Search within attachments
- ✓Eddy analytics
- ✓Page not found analytics
- ✓Link analytics
- ✓Zendesk integration
- ✓Freshdesk integration
- ✓Freshservice integration
- ✓Intercom integration
- ✓Slack integration
- ✓Microsoft Teams integration
- ✓Drift integration
- ✓Backup & Restore
Enterprise
- ✓Everything in Business, plus:
- ✓Single Sign-ON (SSO)
- ✓Interactive Decision Tree
- ✓Testing Environment
- ✓Security Audit Trail
- ✓Dedicated Design Expert
- ✓24/5 Priority support
- ✓Auto-Generate Glossaries
- ✓AI Premium Suite (Screen Capture, Step-by-Step User Guide, Interactive Demo, Video Recording)
- ✓Custom email domain
- ✓IP restriction
- ✓Yearly plan only
Cost Calculator
Pricing data not available for Document360. Check their website for current pricing.
Build vs Buy
Should you build a Document360 alternative or buy the subscription? Estimate based on 86 features.
Buy Document360
Better ValueBuild Your Own
Buying Document360 saves ~$110,880 over 3 years vs building.
Estimates based on 86 features and a BuildScore of 4/5. Actual costs vary.
Integrations
23 known integrations