How to Build Your Own Document360
Replace Document360 with a custom build. Centralize Your Documentation for Better Self-Service
Build Difficulty: 4/5
A few focused days to build a solid replacement
Estimated Timeline
Based on 86 features at Few Days difficulty, expect about 3-5 days with AI-assisted development.
Recommended Tech Stack
Full-stack React framework with API routes and server components
PostgreSQL database, auth, and real-time subscriptions
Utility-first styling for rapid UI development
Key Features to Replicate
Top features across 8 categories. See all 86 features
Analytics(11 features)
Analyze performance metrics for articles and categories to optimize content
Gain insights into user behavior with analytics to tailor content and improve engagement
Control content visibility by country to tailor information for specific regions
Track and analyze user interactions, search queries, and time spent with content
Analyze feedback trends to understand user opinions and improve content quality
+6 more in this category
Content Management(11 features)
Track article status at a glance with indicators
Track changes with article revision history to revert to previous versions
Manage multiple articles at once with bulk actions
Quickly update content with global find and replace functionality
Define and manage business terms with glossary management
+6 more in this category
AI(8 features)
Delivers 24/7 support using a smart, documentation-driven chatbot that reduces support costs
Leverage AI to automatically improve content, generate FAQs, titles, and related articles
Auto-generate glossaries that simplify technical jargon and bridge knowledge gaps
Deliver instant ChatGPT-style answers that save customers from raising support tickets
Turn complex documents into clear, concise summaries so customers get answers faster
+3 more in this category
Publishing(6 features)
Download knowledge base articles into PDF documents for easy sharing and offline access
Embed knowledge base directly into website and product for instant access
Export articles to PDF effortlessly for offline access
Control access with Internal, External, or Mixed Knowledge Base options
Brand and style a public or private knowledge base with custom home page and domain
+1 more in this category
Content Creation(5 features)
Create content effortlessly with Markdown or Advanced WYSIWYG editor
Create clickable walkthroughs with tooltips and voiceovers that simulate product usage
Take screenshots, annotate, and edit captures before adding to article
Automatically extract key screenshots from video and convert to sequence of steps
Streamline content creation with article templates
Security(5 features)
Restrict access by IP to control who can view knowledge base
Manage user permissions with security groups and roles for appropriate access control
Track every change and user interaction within knowledge base for security and compliance
Allow users to log in with Okta, Entra ID, Google, ADFS, OneLogin, Auth0, AWS SSO, and custom SSO
Secure your site with SSL encryption to protect user data
SEO(5 features)
Set up article redirect rules to manage URL changes and maintain SEO value
Automatically generate sitemaps for improved search engine indexing
Optimize meta titles and descriptions for better search engine visibility
Manage search engine indexing with robots.txt to control page crawling
Optimize SEO titles and meta descriptions to boost search rankings and drive more traffic
Support(5 features)
Priority support from team Monday to Friday, 24 hours a day
Round-the-clock assistance five days a week (Monday – Friday)
Get personalized support from account manager to fine-tune platform
Design experts handle all styling, branding, and layout
Minimize support ticket volume by automatically directing users to relevant self-help resources
Cost Calculator
Pricing data not available for Document360. Check their website for current pricing.