Whatfix

Voice interaction capabilities for hands-free guidance and support.

Perform bulk updates to guidance content and user settings.

Import multiple users and user groups from CSV or directory services.

Manage permissions and access levels for different team members and administrators.

Automate repetitive tasks and guidance delivery based on user triggers.

Communicate and guide users through software updates and system changes.

Multiple team members can create and edit guidance content simultaneously.

Push notifications to users about available guidance and important updates.

WCAG compliance and accessibility features for users with disabilities.

Monitor user completion of mandatory training and compliance requirements.

AI-powered suggestions for guidance content based on user workflows.

Reusable templates for creating consistent guidance experiences.

Set expiration dates for guidance content to keep information current.

Track changes and manage multiple versions of guidance content.

White-label guidance experiences to match company branding and design standards.

Apply custom CSS styles to guidance elements for brand consistency.

Create custom metadata fields for organizing guidance content.

Export analytics and user data in multiple formats for analysis.

Full-text search across all guidance content and knowledge base articles.

Gather user feedback through surveys and ratings embedded in guidance.

Display relevant help content based on user's current location in the application.

Context-aware tips that appear automatically based on user actions and behavior.

Programmatic access to platform functionality and data through REST API.

Repository of searchable help content, FAQs, and documentation accessible to users.

Centralized repository for creating and organizing help articles.

Content delivery in multiple languages to support global user bases.

Send push notifications to mobile users with guidance and updates.

Create multi-step interactive tours to onboard users and teach features.

Test different guidance variations to optimize user adoption and engagement.

Extend guidance and support to mobile and web applications.

Custom report builder for creating tailored analytics and usage reports.

SAML and OAuth integration for unified authentication across systems.

Intelligent chatbot answers user questions in natural language and provides contextual help.

Connect with support systems to reduce ticket volume and improve resolution time.

Create complex user segments based on multiple attributes and behaviors.

Target guidance and content to specific user groups based on roles and behaviors.

Pre-built templates for common use cases and workflows.

Embedded video content to demonstrate complex workflows and processes.

Interactive walkthroughs and tooltips guide users through application workflows without leaving the app.

Guided workflows that break down complex processes into manageable steps.