WalkMe

Deliver to your users proactive and timely AI assistance triggered by predefined conditions, appearing automatically at their moment of need, based on their actions and in-app context

WalkMe's AI capabilities provide proactive, context-aware next best actions across all workflows, in any application

Offer your users an AI-powered conversational search experience that provides context, next steps, and the ability to ask follow-up questions directly in their flow of work

Administer your WalkMe deployment, including accounts, users, systems, roles, permissions, and configurations all in one place

Build and deploy conversational chatbots that automate repetitive and complex processes for employees and customers to drive higher efficiency and compliance

Instantly deliver personalized, automated experiences at the point of friction to help users get tasks done

Easily implement digital adoption initiatives with a searchable catalog of configurable workflow templates, stakeholder collaboration tools, and AI-driven suggestions

Automate complex business processes and workflows to improve efficiency and reduce manual work

Manage change effectively as you implement new processes, software, and business priorities

Enable teams to collaborate in real-time on WalkMe content creation and management

Optimize and manage WalkMe content with personalized improvement recommendations and real-time resolution of content maintenance issues

Streamline content lifecycle management with a customizable interface, advanced filtering, collaboration tools, and project management capabilities

Create, design, configure, and manage unlimited WalkMe content with intuitive content authoring

Customize the appearance and presentation of your WalkMe content or rebrand entirely as your own

Achieve stunning, elegant, and consistent designs for content across your DAP program that's always on brand on every platform

Document, collaborate on, and share standard operating procedures and product documentation which can be added to knowledge management systems or distributed in-app

Collect actionable feedback with AI-powered surveys that include rich questions, branching, and flexible delivery in-app, via email or anonymous link

Engage users with clear in-app content like step-by-step on-screen guidance, product onboarding tours, automations, tooltips, and pop-up notifications

Secure WalkMe assets in a dedicated Amazon S3 bucket with a private CDN, enabling fine-grained access controls and enterprise-grade security

Leverage dedicated private storage for DAP content using AWS S3 buckets, for customers with heightened security requirements

For customers with specific regional requirements, WalkMe has data centers in the US and EU, each supporting different features and capabilities

Self-host WalkMe's static files on your infrastructure or preferred service for enhanced control and pre-deployment security checks

Manage API access with WalkMe's comprehensive role-based user management system, ensuring only authorized users can perform specific actions within the application

Utilize read/write connections to major cloud providers to import and export data to/from WalkMe, including AWS, AzureBlob, GoogleCloud and more

Enhance the user experience for global audiences by providing WalkMe content in their native languages using auto-translation capabilities

Support users across different regions with multi-language content and localization features

Deploy a customizable menu on web, mobile or desktop to give users centralized access to DAP content, including in-app guidance, enterprise search, onboarding tasks, and AI assistance

Deliver tailored onboarding experiences and product tours to users based on their roles and behaviors

Deliver more impactful, personalized experiences by leveraging demographic and behavioral based segmentation

Extend WalkMe functionality to various web applications and websites by injecting code into the HTML, enabling in-browser guidance and support

Integrate WalkMe with third-party applications for enhanced functionality including building extensions, debugging, and data analysis

Prevent the collection of sensitive user data, including PII, with WalkMe's robust censorship and privacy settings

Protect user privacy by scrambling unique user IDs before sending them to WalkMe, ensuring raw IDs are never stored or transmitted

Create granular access controls by defining custom roles with specific permissions for WalkMe functionalities like user management, content editing, and publishing

Enhance security and control over analytics data by enabling the use of an analytics proxy, which intercepts data before it reaches WalkMe's servers

Configure WalkMe accounts to log out after a predefined time of inactivity, from 15 mins to 24 hours

Streamline access to WalkMe products via SSO, enabling users to log in with their existing organizational credentials

Enable multi-factor authentication (MFA) for WalkMe to add an extra layer of security

Track all WalkMe account activity, including logins, admin & config changes, and content creation for enhanced oversight across departments, regions, and environments

Jumpstart your digital adoption program with ready-to-use templates for common use cases

Jumpstart digital adoption initiatives with customizable pre-defined solutions for Smart Walk-Thrus, Launchers, and ShoutOuts, categorized by use case