Chaport
chaport.comBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
A better way to talk to your customers
How to Replace ChaportOverview
Features
57 features across 25 categories
Analytics(1)
See the pages your visitors are browsing on your website directly in the chat in real time
Analytics & Reporting(6)
View reports on chatbots, chat ratings, response times, and operators' working hours
Track the total number of chats served and missed in the last 30 days
Track the number of served and missed chats broken down by operator and view reports on proactive chats
View chat events in Google Analytics
Request reports you need in CSV, JSON, or XLS format
View real-time reports about incoming and missed chats and operators' working hours
Automation(7)
Create rules to automatically assign chats to operators or teams based on visitor info, message text, and other parameters
Automatically close chats after they are answered
New chats can be equally distributed among operators who are online
Unanswered chats can be automatically transferred to another operator or marked as Unassigned
Send auto-replies to visitors when operators are busy or offline
Automate sales and support with chatbots that answer common questions, qualify leads, and collect feedback. Offer instant help 24/7, even when team is offline
Automatically switch status to Online at the beginning of the day and to Invisible at the end of the day
Collaboration(3)
Transfer a chat to your colleague
Invite another operator to a chat or join someone else's chat to help customers together
Saved replies that can be shared with all operators
Compliance(1)
All necessary features to stay GDPR compliant
Core Messaging(3)
Share images, audio and video files, and other documents with customers
Talk to customers in real time via live chat, solve their problems quickly, and make more sales
Answer questions from all channels in one place - live chat, email, Facebook, Telegram, or Viber. Respond directly from Chaport
Customer Data(4)
View customer name, contact details, location, website activity, and much more
View visitor language, location, browser, chat start page, the website they came from, and more
Edit visitor information stored in the system
Leave notes about visitors for future reference
Customization(2)
Add custom fields of different types that can be included in a pre-chat form and viewed or changed in the Visitor Info section
Modify the chat widget color, background, texts, position, and operator photos
Data Management(3)
Delete chats and export chat data
Store and access chat history - 60 days on Free/Pro, unlimited on Unlimited plan
Send a chat transcript to your email address
Distribution(1)
Share a direct link to live chat on social media, in email signatures, etc
Feedback(1)
Let visitors rate their chat experience on a five-point scale
Integration(2)
JavaScript and REST APIs allow integration with website and third-party apps
Integrate Chaport with 4,000+ apps using Zapier
Lead Generation(3)
Send automatic chat invitations to customers based on specified rules to initiate more chats and increase sales
Collect visitors' emails automatically
Request visitor info before starting a chat
Localization(1)
Let customers see the widget in their native languages with automatic language switching
Messaging(4)
Send and receive emoji in messages
Edit and delete messages after sending
Receive messages when all operators are offline and send messages to visitors who left the website
Message statuses indicate that the message is sent or read
Moderation(1)
Ban visitors from starting new chats
Multi-Channel(2)
Receive and reply to emails directly in Chaport
Receive and reply to messages from Facebook, Telegram, and Viber directly in Chaport
Platform(1)
Chaport is available for iOS, Android, Web, Windows, MacOS with instant synchronization between all devices
Productivity(3)
Prepare answer templates to common questions and reply in a few clicks
Search through chats and messages
Read customer messages even before they are sent and answer faster
Responsive Design(1)
Site visitors can contact you from mobile devices
Security(1)
Secure communication with SSL encryption
Self-Service(1)
Create a knowledge base for customers and activate an FAQ bot to automatically suggest relevant articles directly in the chat
Team Management(3)
Assign roles to operators: account owner, administrator, operator
Organize operators into groups based on their roles, e.g., sales, support, etc.
Operators displayed as Online and receive chats only when available
Training(1)
An experienced worker can train new operators by joining their chats, supervising them, and giving advice
Pricing
Free
- ✓2 operators included
- ✓Unlimited chats & websites
- ✓60-day chat history
- ✓1 default auto-invitation (branded)
- ✓Basic widget customization
- ✓Web, desktop & mobile apps
- ✓Chat widget
- ✓Direct chat link
- ✓Email integration
- ✓Social media & messaging apps integration
- ✓Mobile-friendly chat widget
- ✓Emoji support
- ✓Read receipts
- ✓Message statuses
- ✓Message editing and deletion
- ✓Brief visitor info
- ✓Visitor info editing
- ✓Visitor behavior tracking
- ✓Visitor notes
- ✓Chat deletion and export
- ✓Search
- ✓Visitor ban
- ✓Chat transcript to email
- ✓Notifications
- ✓Group chats
- ✓File sending
- ✓Offline messages
- ✓Email request
- ✓Operator roles
- ✓Supervision
- ✓Working hours
- ✓Status auto-toggle
- ✓Chat transfer
- ✓Automatic operator assignments
- ✓Basic reports
- ✓Detailed reports
- ✓Google Analytics reports
Pro
- ✓4 operators included
- ✓Everything in Free plus:
- ✓Unlimited chat history
- ✓Auto-invitations
- ✓Advanced widget customization
- ✓Email & messengers integration
- ✓Saved replies
- ✓Pre-chat form
- ✓Detailed reports
- ✓Autoresponder
- ✓REST & JavaScript API
- ✓Multilingual chat widget
- ✓Operator photos
Unlimited
- ✓Unlimited operators
- ✓Everything in Pro plus:
- ✓Chatbots
- ✓Knowledge base + FAQ bot
- ✓Teams
- ✓Assignment rules
- ✓Shared saved replies
- ✓Custom fields
- ✓Chat ratings
- ✓Advanced reports
- ✓On-demand reports
- ✓Zapier integration
- ✓Detailed visitor info
- ✓Typing insights
- ✓Automatic transfer of unanswered chats
- ✓Automatic closing of answered chats
Cost Calculator
Keep Paying Chaport
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 57 features at very easy complexity.
Build vs Buy
Should you build a Chaport alternative or buy the subscription? Estimate based on 57 features.
Buy Chaport
Better ValueBuild Your Own
Buying Chaport saves ~$45,000 over 3 years vs building.
Estimates based on 57 features and a BuildScore of 5/5. Actual costs vary.
Integrations
7 known integrations