Chaport vs CloudTalk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers fewer features (57 vs 69) and fewer integrations (7 vs 20). Starting price: Chaport at $29/mo vs CloudTalk at $27/mo. Chaport has 56 unique features while CloudTalk has 68 unique features, with 1 features in common.
| Chaport | CloudTalk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 69 |
| AI-Powered Features | 3 | 9 |
| Starting Price | $29/mo | $27/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 7 | 20 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 100% |
Feature Comparison by Category
AI (0 vs 9)
| Feature | Chaport | CloudTalk |
|---|---|---|
| AI Call Scoring | ||
| AI Conversation Intelligence | ||
| AI Smart Notes | ||
| AI Trending Topics | ||
| AI Voice Agents | ||
| Automatic Summaries & Tags | ||
| Call Transcription | ||
| Sentiment Analysis | ||
| Topics Extraction |
Administration (0 vs 1)
| Feature | Chaport | CloudTalk |
|---|---|---|
| User Management |
Alerts (1 vs 1)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Notifications |
Analytics (1 vs 6)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Analytics | ||
| Missed Calls | ||
| Real-Time Dashboard | ||
| Talk/Listen Ratio | ||
| Transcript Search | ||
| Visitor Behavior Tracking | ||
| Wallboard |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Automation (7 vs 2)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Assignment Rules | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Chatbots | ||
| Status Auto-Toggle | ||
| Workflow Automation | ||
| Workflow Designer |
Call Handling (0 vs 16)
| Feature | Chaport | CloudTalk |
|---|---|---|
| 3 Way Calling | ||
| Auto-Answer | ||
| Business Hours | ||
| Call Flow Designer | ||
| Call Queuing | ||
| Call Transfers | ||
| Callback | ||
| Caller-Based Routing | ||
| Extensions | ||
| Interactive Voice Response (IVR) | ||
| Preferred Agent | ||
| Ring Groups | ||
| Skill-Based Routing | ||
| Smart Routing | ||
| VIP Queues |
Calling (0 vs 7)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Automatic Outbound Number | ||
| Branded Caller ID | ||
| International Numbers | ||
| Number Porting | ||
| Toll-Free Numbers | ||
| Unlimited Concurrent Calls | ||
| Virtual Caller ID |
Coaching (0 vs 2)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Call Monitoring | ||
| Live Coaching Tools |
Collaboration (3 vs 0)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Shared Saved Replies |
Compliance (1 vs 0)
| Feature | Chaport | CloudTalk |
|---|---|---|
| GDPR Compliance |
Core Messaging (3 vs 0)
| Feature | Chaport | CloudTalk |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 0)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Custom Fields | ||
| Widget Customization |
Data Management (3 vs 4)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Call Notes | ||
| Call Tagging | ||
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email | ||
| Contact Tags | ||
| Customer Details |
Distribution (1 vs 0)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Direct Chat Link |
Feedback (1 vs 0)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Chat Ratings |
Integration (2 vs 1)
| Feature | Chaport | CloudTalk |
|---|---|---|
| API Access | ||
| REST & JavaScript API | ||
| Zapier Integration |
Lead Generation (3 vs 0)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 0)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Multilingual Chat Widget |
Messaging (4 vs 5)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Emoji Support | ||
| Fax | ||
| International SMS/MMS | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Personalized Messages | ||
| Read Receipts | ||
| Text Messages (SMS) | ||
Moderation (1 vs 0)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Outbound Calling (0 vs 6)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Campaigns | ||
| Click-to-Call | ||
| Parallel Dialer | ||
| Power Dialer | ||
| Smart Dialer | ||
| Voicemail Drop |
Platform (1 vs 0)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 0)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Saved Replies | ||
| Search | ||
| Typing Insights |
Recording (0 vs 1)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Call Recording |
Reporting (0 vs 3)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Agent Reporting | ||
| Group Reporting | ||
| Post-Call Reporting |
Responsive Design (1 vs 0)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Mobile-Friendly Chat Widget |
Security (1 vs 4)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Anti-Spam Number Protection | ||
| SSL Encryption | ||
| STIR/SHAKEN | ||
| Single Sign-On (SSO) | ||
| Spam Protection |
Self-Service (1 vs 0)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Knowledge Base |
Team Management (3 vs 1)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Agent Status | ||
| Operator Roles | ||
| Teams | ||
| Working Hours |
Training (1 vs 0)
| Feature | Chaport | CloudTalk |
|---|---|---|
| Supervision |
Unique Features
Only in Chaport (56)
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
Live Chat
+ 36 more unique features
Only in CloudTalk (68)
User Management
AI Call Scoring
AI Conversation Intelligence
AI Smart Notes
AI Trending Topics
AI Voice Agents
Automatic Summaries & Tags
Call Transcription
Sentiment Analysis
Topics Extraction
Analytics
Missed Calls
Real-Time Dashboard
Talk/Listen Ratio
Transcript Search
Wallboard
Workflow Automation
Workflow Designer
3 Way Calling
Auto-Answer
+ 48 more unique features
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