Universe
universe.comBuild Difficulty: 4/5
A few focused days to build a solid replacement
The world's leading ticketing partner for general admission and timed-entry events
How to Replace UniverseOverview
Features
64 features across 15 categories
Analytics & Reporting(6)
See realtime analytics and insights on account dashboard
Gain audience insights to convert faster
Build and schedule customized recurring reports to get the full picture of your business and drive critical business decisions
Detailed analytics by ticket type across multiple events
Track conversions integrated with your event data
Access real-time analytics and insights about event sales and attendees
Checkout(3)
Customize checkout flow to offer upgrades and convert faster
Add custom questions to the checkout flow to gather additional buyer information
Buyers are automatically put in a queue during high demand onsale to ensure platform stability
Communication(4)
Send automatic email reminders to buyers
Send custom messages to buyers during the order process
Send confirmation emails and tickets to buyers
Resend tickets to buyers on demand
Customer Service(3)
Extended chargeback support for Pro tier customers
Offer full or partial refunds to buyers
Universe submits evidence on your behalf for any dispute processed on Universe Payments
Data Management(1)
Own and control all your customer data to grow your brand your way
Developer Tools(3)
Use GraphQL API to easily retrieve event and sales data for reporting or custom apps
Open API with 5,000+ partner integrations available through Zapier
Webhooks for event integrations
Event Management(4)
Create and edit GA and timed-entry events in minutes
Edit event details, enable or disable tickets, modify prices, duplicate listings with ease and more
Control inventory end-to-end by setting quantity and availability of ticket types on a timeslot-by-timeslot basis
Quickly create and extend timed-entry schedules and make bulk changes across all timeslots in seconds
Marketing(5)
Access to 1000+ distribution partners to surface events to incremental audiences on world's biggest platforms
Work with marketing experts to access the world's largest event and fan database and optimize digital marketing
Professional marketing strategy planning and consultation
Includes access to in-network digital agency for marketing support
Includes access to Live Nation network for sponsorship opportunities
Onsite Management(4)
Create custom badges for attendees
Create custom paper tickets for your event
RFID technology for access control at events
BoxOffice for iOS and Android - scan tickets and sell at the door
Payments(8)
Charge an additional fee on top of ticket price as either a dollar or percentage amount
Advanced payouts via StripeConnect
Pre-approval for certain cards for presales
Choose to absorb fees or pass fees along to buyers
Accept credit cards, debit cards, and many popular alternative payment methods
Allow buyers to pay for tickets in installments
Process payments for ticket sales via Universe Payments or Stripe
Add tax as a separate line item at checkout
Pricing(2)
Adjust prices by timeslot to capture full demand for your event
Analysis tools to optimize pricing strategies for events
Sales Channels(6)
Access to Ticket Runner and Social Ladder for additional distribution
Sell tickets through Facebook
List your event on the world's largest and most visible event marketplace with 100M+ monthly visitors
List events on Universe's discover marketplace
Sell tickets directly through your own website
Enable fans to discover, browse and purchase tickets directly on your website with a single snippet of code
Support(7)
Contact center support for event management
Access to an Account Manager and/or Customer Success Manager
Email support for event organizers
Online help center with FAQs
Onsite event support for larger events
Priority email support for Standard and Pro tier customers
Scalable customer support in 19 countries, across 9 languages and timezones
Team Management(1)
Manage team permissions for event management
Ticket Management(7)
Let buyers change date and time of their order without contacting support, based on rules you set
Instantly send buyers digital, QR-coded tickets to save to their phones or add to digital wallets
Allow buyers to transfer tickets to other people
Allow buyers to upgrade their tickets
Automatically start sales for a ticket type when another one sells out
Create unlimited add-ons with customization and the ability to add pictures
Create unlimited ticket types including password protected, discounted, and donation tickets
Pricing
Starter
- ✓Unlimited ticket types
- ✓Unlimited add-ons
- ✓Custom checkout questions
- ✓Custom order messages
- ✓Multiple payment methods
- ✓Purchase receipts
- ✓Ticket transfers
- ✓Standard chargeback support
- ✓Partner affiliate channels
- ✓Sell on your website
- ✓Sell on Facebook
- ✓Sell on Universe Discover
- ✓GraphQL API
- ✓Webhooks
- ✓Google Analytics
- ✓Facebook Pixel
- ✓Mailchimp
- ✓Zapier
- ✓Scan and sell at the door
- ✓Online help center
- ✓Email support
- ✓Advanced payouts via StripeConnect
Standard
- ✓Everything in Starter
- ✓Team permissions
- ✓Cardholder presales
- ✓Payment plans
- ✓Tiered ticketing
- ✓Priority email support
Pro
- ✓Everything in Starter and Standard
- ✓Sell on Ticketmaster
- ✓Dedicated account manager
- ✓Pricing and marketing strategy
- ✓Onsite support
- ✓RFID access control
- ✓Sponsorship network
- ✓Partner marketing services
- ✓Partner affiliate channels
- ✓Dynamic pricing
- ✓Contact center support
- ✓Custom paper tickets
- ✓Custom badges
Cost Calculator
Pricing data not available for Universe. Check their website for current pricing.
Build vs Buy
Should you build a Universe alternative or buy the subscription? Estimate based on 64 features.
Buy Universe
Better ValueBuild Your Own
Buying Universe saves ~$73,920 over 3 years vs building.
Estimates based on 64 features and a BuildScore of 4/5. Actual costs vary.
Integrations
9 known integrations