SysAid

Perform batch updates on multiple tickets and assets simultaneously.

Manage IT contracts, licenses, and vendor agreements with renewal reminders.

Add organization-specific fields to tickets and assets for tailored data collection.

Store and organize IT documentation, policies, and procedures within the platform.

Manage multiple organizations or departments within a single system instance.

Configure multi-channel notifications via email, SMS, and in-app alerts.

Customize the user portal with branding, layouts, and specific service offerings.

Pre-built templates for tickets, requests, and workflows to accelerate setup.

Track and manage IT assets including hardware, software licenses, and configurations.

Plan, document, and manage IT changes with approval workflows and impact analysis.

Configuration management database for tracking IT infrastructure and relationships.

Respond to and resolve IT incidents with escalation procedures and SLA tracking.

Create and maintain searchable documentation and self-service articles for common issues.

Identify and resolve underlying causes of recurring incidents.

Manage ticket queues with workload balancing across support team members.

Manage service requests from initiation through fulfillment and closure.

Advanced search capabilities with custom filters to quickly find tickets and assets.

Publish IT services and allow users to request them through a user-friendly catalog.

Define and monitor service level agreements with automatic escalations.

Create, track, and resolve support tickets with automated routing and prioritization.