How to Build Your Own SysAid

Track and manage IT assets including hardware, software licenses, and configurations.

Plan, document, and manage IT changes with approval workflows and impact analysis.

Configuration management database for tracking IT infrastructure and relationships.

Respond to and resolve IT incidents with escalation procedures and SLA tracking.

Create and maintain searchable documentation and self-service articles for common issues.

Perform batch updates on multiple tickets and assets simultaneously.

Manage IT contracts, licenses, and vendor agreements with renewal reminders.

Add organization-specific fields to tickets and assets for tailored data collection.

Store and organize IT documentation, policies, and procedures within the platform.

Manage multiple organizations or departments within a single system instance.

Create custom reports and dashboards with real-time performance metrics.

Generate reports for regulatory compliance including GDPR, SOC 2, and ISO standards.

Monitor energy consumption and carbon footprint of IT infrastructure.

Collect user satisfaction feedback through automated surveys after ticket resolution.

Track technician hours spent on tickets for billing and productivity analysis.

RESTful API for custom integrations and third-party application connections.

Create and manage tickets via email with automatic parsing and routing.

Extend functionality with pre-built and custom plugins from the community marketplace.

Sync with Active Directory and LDAP for automatic user provisioning.

Built-in disaster recovery and business continuity features for data protection.

Define granular permissions based on user roles and responsibilities.

Enhance security with multi-factor authentication for user accounts.

Track changes and maintain audit trails for all configuration modifications.

Intelligent chatbot that handles common IT requests and user inquiries automatically.

Design custom business logic and approval workflows for your organization's processes.

Automate repetitive IT tasks and workflows to reduce manual effort.

Analyze incident patterns and root causes to improve IT service quality.

Use AI to forecast ticket volume and identify trends in IT issues.

Native mobile application for iOS and Android for on-the-go ticket management.