Front

Automatically generate relevant subject lines for conversations.

Generate email responses automatically using AI with customizable tone and style.

AI-generated insights about team communication patterns and efficiency.

Track team performance metrics including response times and resolution rates.

View detailed metrics about conversation volume and team performance.

Track when emails are opened and links are clicked by recipients.

Monitor first response and resolution times for performance metrics.

Set up custom rules to automatically assign, tag, and route messages.

Automatically route incoming emails to shared inboxes based on criteria.

Use your own domain for shared email addresses.

Create and manage consistent email signatures across team members.

View customer history, notes, and data from integrated tools in conversation preview.

Tag team members with @ mentions to notify them of conversations.

Assign conversations, add comments, and work together on customer responses.

Export conversations as PDF or other formats for record-keeping.

Set automatic deletion rules for old conversations and attachments.

View complete email threads and message history for each customer.

Create shared email addresses for team departments and projects.

Consolidate emails, SMS, chat, and social messages into a single team inbox.

Add custom metadata to conversations for better organization and filtering.

Build custom integrations and automations with Front's REST API.

Receive real-time webhook events for custom workflow automation.

Interface available in multiple languages for global teams.

Unsend or edit messages within a specified time window.

Send and receive SMS messages directly within Front's inbox.

Connect WhatsApp Business for direct customer messaging.

Manage conversations on iOS and Android with full feature parity.

Get real-time desktop alerts for new messages and assignments.

Organize conversations into channels by team, project, or customer.

Organize conversations with customizable tags and color coding.

Highlight and prioritize important conversations with visual indicators.

Perform operations on multiple conversations simultaneously.

Create quick-access response templates with keyboard shortcuts.

Save frequently used response fragments for quick insertion into messages.

Create reusable message templates with variables for quick response creation.

Schedule emails to be sent at optimal times for recipient engagement.

Advanced filters to find conversations by sender, status, date, and tags.

Full-text search across all conversations with advanced filtering options.

Track all user actions and system changes for compliance and security.

Single Sign-On support with SAML and OAuth for enterprise security.

Granular role-based access control with customizable permission levels.

Handle Facebook, Instagram, and Twitter messages from unified inbox.

Upload, store, and organize attachments within the platform.

Eye-friendly dark interface theme for reduced strain.

Move conversations through custom status workflows automatically.