Call Tracking Metrics

Analyzes customer sentiment during conversations to identify emotions and buyer readiness

AI-powered voice agents for automating inbound and outbound customer interactions

AI-powered tool to ask custom questions about conversations and gain insights by analyzing call recordings and transcriptions

AI-generated summaries of conversations for quick review and understanding of call content

AI analysis of customer conversations to identify high-value interactions, buyer readiness, and sentiment

Automates insights by identifying keywords in conversations and organizing leads in real-time for more effective follow-up

Flexible billing options for agencies to manage their own bottom line and pricing

Flexible sub-account management for agencies to manage multiple client accounts

White label the platform to maintain your brand identity and control client relationships

Automated evaluation and scoring of calls to identify quality conversations and high-value interactions

Live coaching, call scoring, and team performance insights to improve sales effectiveness

Set up custom automated rules for manual analysis and action triggering based on conversation data

Create if/then conditions to automate personalized notifications, follow-ups, and conversions across marketing and sales workflows

Full-featured business phone system with customizable tools to reduce friction and increase conversions

Basic call forwarding capabilities with customizable rules and routing options

Records and transcribes customer calls with ability to quickly review specific calls and segments for real-time coaching opportunities

Flexible web-based phone system for making and receiving calls from anywhere with custom call scripts and live agent dashboards

Unique phone numbers for each campaign or marketing channel to track which ads drive conversions

Automatically connects offline activities like phone calls to the site pages and advertising sources that generated them for accurate attribution

Full API access for developers to build custom integrations and automations on top of the platform

Support for serverless Lambda functions to code custom solutions for unique business needs

Sync conversions to Google Ads and send events to Google Analytics for full visibility into campaign performance

Integration with Make (formerly Integromat) for custom automation workflows

Pre-built Zapier connector for no-code automation with thousands of third-party apps

Instantly track and engage with leads generated by form submissions with auto-generated phone calls or text follow-ups

Comprehensive lead tracking, routing, and nurturing with full visibility into lead source and status

Track and manage pipeline engagements across forms, texts, chat, and phone channels

Intelligent real-time routing options with rules-based flows based on site visits, demographics, caller history, and custom criteria

Manage customer communications across calls, texts, chats, and social media messages in one platform

Capture text leads directly from website with full attribution, automated responses, and bulk text campaign capabilities

Real-time activity log showing which channels and campaigns motivate audience to reach out

Monitor lead volume with overview reporting or drill down for deeper analysis of campaigns, conversions, and performance metrics

Route calls and leads based on geographic location and multiple locations with complex queue structures

Intelligent routing of leads and calls based on multiple factors including geo, weight, and skill-based rules

Route calls to team members based on specific skills and capabilities for better customer experience

Distribute calls across teams using weighted distribution rules for balanced load management

Scheduled office hours with senior engineers for troubleshooting and strategic planning with API