Call Tracking Metrics vs Yesware
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Call Tracking Metrics offers fewer features (45 vs 90) and fewer integrations (6 vs 13). Starting price: Call Tracking Metrics at Contact Sales vs Yesware at $19/mo. Call Tracking Metrics has 45 unique features while Yesware has 90 unique features, with 0 features in common.
| Call Tracking Metrics | Yesware | |
|---|---|---|
| Category | Sales Engagement | Sales Engagement |
| Total Features | 45 | 90 |
| AI-Powered Features | 9 | 2 |
| Starting Price | Contact Sales | $19/mo |
| Pricing Tiers | 1 | 4 |
| Integrations | 6 | 13 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 80% | 95% |
Feature Comparison by Category
AI (5 vs 0)
| Feature | Call Tracking Metrics | Yesware |
|---|---|---|
| AI Sentiment Analysis | ||
| AI Voice Agents | ||
| AskAI | ||
| Call Summaries | ||
| Conversation Intelligence |
AI/Automation (1 vs 0)
| Feature | Call Tracking Metrics | Yesware |
|---|---|---|
| Keyword Spotting |
Account Management (3 vs 0)
| Feature | Call Tracking Metrics | Yesware |
|---|---|---|
| Custom Billing | ||
| Customizable Sub-account Structure | ||
| White Label Options |
Analytics (2 vs 2)
| Feature | Call Tracking Metrics | Yesware |
|---|---|---|
| Call Scoring | ||
| Inbox Activity Feed | ||
| Real-time Insights | ||
| Response Insights |
Automation (2 vs 8)
| Feature | Call Tracking Metrics | Yesware |
|---|---|---|
| Auto-Remove Recipients | ||
| Automated Rules | ||
| Automated Triggers | ||
| Custom Touches | ||
| Email Campaigns | ||
| Multi-Channel Campaigns | ||
| Out of Office Detection | ||
| Reminders | ||
| Save Attachments to Campaigns | ||
| Smart To-Do List |
Billing (0 vs 1)
| Feature | Call Tracking Metrics | Yesware |
|---|---|---|
| Pay by Invoice |
Call Management (4 vs 0)
| Feature | Call Tracking Metrics | Yesware |
|---|---|---|
| Business Phone System | ||
| Call Forwarding | ||
| Call Recording and Transcriptions | ||
| Web-based Softphone |
Call Tracking (2 vs 0)
| Feature | Call Tracking Metrics | Yesware |
|---|---|---|
| Call Tracking Numbers | ||
| Dynamic Number Insertion (DNI) |
Collaboration (0 vs 2)
| Feature | Call Tracking Metrics | Yesware |
|---|---|---|
| Shared Campaigns | ||
| Shared Templates |
Customization (0 vs 1)
| Feature | Call Tracking Metrics | Yesware |
|---|---|---|
| Hide Yesware Branding |
Data Management (0 vs 1)
| Feature | Call Tracking Metrics | Yesware |
|---|---|---|
| Data Enrichment |
Developer Tools (2 vs 0)
| Feature | Call Tracking Metrics | Yesware |
|---|---|---|
| API Access | ||
| Lambda Functions |
Integration (3 vs 32)
| Feature | Call Tracking Metrics | Yesware |
|---|---|---|
| Add Leads or Contacts to Campaigns | ||
| Add Salesforce Event Type to Yesware Calendar Sync | ||
| Block additional colleague domains from syncing to Salesforce | ||
| Call Touches | ||
| Clari Integration | ||
| Copy to Most CRMs | ||
| DocsEnd Integration | ||
| Google Ads & Analytics Sync | ||
| Import List Views to Campaigns | ||
| LinkedIn Connect Requests from Sidebar | ||
| LinkedIn Sales Navigator Sidebar | ||
| LinkedIn Touches | ||
| LinkedIn inMail from Sidebar | ||
| Make Integration | ||
| Microsoft Teams Integration |
Lead Management (4 vs 0)
| Feature | Call Tracking Metrics | Yesware |
|---|---|---|
| FormReactor | ||
| Lead Management | ||
| Pipeline Engagements | ||
| Smart Routing |
Omnichannel (2 vs 0)
| Feature | Call Tracking Metrics | Yesware |
|---|---|---|
| Omnichannel Communication | ||
| Text Messaging |
Personalization (0 vs 1)
| Feature | Call Tracking Metrics | Yesware |
|---|---|---|
| Dynamic Merge Fields |
Productivity (0 vs 11)
| Feature | Call Tracking Metrics | Yesware |
|---|---|---|
| Colleague Calendaring | ||
| Custom Pre-Meeting Questions | ||
| Email Templates | ||
| Meeting Scheduler | ||
| Meeting Templates | ||
| Personalized Yesware Link Buffer Times | ||
| Save Attachments to Templates | ||
| Send Later | ||
| Tasks, Activities, and Notes | ||
| Unlimited Personal Email Templates | ||
| Unlimited Personal Folders |
Prospecting (0 vs 2)
| Feature | Call Tracking Metrics | Yesware |
|---|---|---|
| Contacts | ||
| Prospector |
Reporting (2 vs 12)
| Feature | Call Tracking Metrics | Yesware |
|---|---|---|
| Activity Log | ||
| Call Reporting | ||
| Campaign Performance Reports | ||
| Campaign by Campaign Reports | ||
| Campaign by User Reports | ||
| Link Click Engagement Report | ||
| Personal Activity Report | ||
| Presentation Reports | ||
| Recipient Engagement Reports | ||
| Salesforce Managed Package Reporting | ||
| Team Reporting | ||
| Template by Template Reports | ||
| Template by User Reports | ||
| User Reports |
Routing (4 vs 0)
| Feature | Call Tracking Metrics | Yesware |
|---|---|---|
| Geo Routing | ||
| Lead and Call Routing | ||
| Skill-based Routing | ||
| Weight-based Routing |
Security (8 vs 4)
| Feature | Call Tracking Metrics | Yesware |
|---|---|---|
| CCPA Compliance | ||
| Customizable Access Roles | ||
| Data Encryption | ||
| GDPR Compliance | ||
| HIPAA Compliance | ||
| HITECH Compliance | ||
| Legal Review | ||
| Network Redundancy | ||
| SOC 2 Compliance | ||
| SOC 2 Type II Compliance | ||
| Security Review | ||
| Trusted IP Ranges |
Support (1 vs 5)
| Feature | Call Tracking Metrics | Yesware |
|---|---|---|
| API Office Hours | ||
| Customer Success On-Demand | ||
| Dedicated Customer Success Manager | ||
| Email Support | ||
| Phone Support | ||
| Weekly Webinar Trainings |
Team Management (0 vs 3)
| Feature | Call Tracking Metrics | Yesware |
|---|---|---|
| Centralized Team Billing | ||
| Global Policies | ||
| Role-Based Permissions |
Tracking (0 vs 5)
| Feature | Call Tracking Metrics | Yesware |
|---|---|---|
| Attachment Tracking | ||
| Email Open Tracking | ||
| Email Touches | ||
| Email Tracking | ||
| Link Tracking |
Unique Features
Only in Call Tracking Metrics (45)
Custom Billing
Customizable Sub-account Structure
White Label Options
AI Sentiment Analysis
AI Voice Agents
AskAI
Call Summaries
Conversation Intelligence
Keyword Spotting
Call Scoring
Real-time Insights
Automated Rules
Automated Triggers
Business Phone System
Call Forwarding
Call Recording and Transcriptions
Web-based Softphone
Call Tracking Numbers
Dynamic Number Insertion (DNI)
API Access
+ 25 more unique features
Only in Yesware (90)
Inbox Activity Feed
Response Insights
Auto-Remove Recipients
Custom Touches
Email Campaigns
Multi-Channel Campaigns
Out of Office Detection
Reminders
Save Attachments to Campaigns
Smart To-Do List
Pay by Invoice
Shared Campaigns
Shared Templates
Hide Yesware Branding
Data Enrichment
Add Leads or Contacts to Campaigns
Add Salesforce Event Type to Yesware Calendar Sync
Block additional colleague domains from syncing to Salesforce
Call Touches
Clari Integration
+ 70 more unique features
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