Sangoma

sangoma.com
Video Conferencing
Weekend Project

Business Communications Platform | UCaaS Products

How to Replace Sangoma

Overview

Sangoma is a comprehensive business communications platform offering unified communications as a service (UCaaS), contact center solutions, managed networks, and security services. The platform combines voice, video, networking, and security solutions to help businesses cut operating costs, shorten deployment times, and reduce administrative overhead. Built for industries including hospitality, healthcare, retail, manufacturing, and education.

Features

37 features across 17 categories

AI(1)

AI Auto-AttendantAI

AI-powered auto-attendant routing calls with peak-time queues, direct dialing, call recording, paging, and voicemail-to-email

Also in: monday.com, Notion, Airtable

Cloud(1)

Sangoma Cloud Infrastructure

Proprietary HIPAA- and PCI-compliant cloud platform backed by 99.999% uptime for voice, video, networking, and security

Collaboration(1)

TeamHub

Business collaboration platform with team messaging, chat, file sharing, and video calls

Also in: Notion, Airtable, Obsidian

Contact Center(1)

Contact Center as a Service (CX)

Sangoma CX contact center solution for managing customer interactions across locations

Desktop(1)

TeamHub Desktop App

Desktop application supporting HIPAA-compliant calling, voicemail transcription, call recording, video consults, and real-time presence visibility

Emergency Management(2)

Quicklert

Nurse call system with video communication and mass notification system for emergencies and broadcasts

Unified System for Mass Notifications

Mass notification system for voice, text, PA systems, internal paging and broadcasts during operations or emergencies

Hardware(3)

Sangoma P-Phones

IP phones and courtesy phones for business communication

Sangoma Room Phone

Room phones with one-touch emergency dialing, panic buttons, and direct calling to nurses' stations

Vega VoIP Gateway

VoIP gateways connecting legacy analog phones to modern IP phone systems

Healthcare(1)

Nurse Call & Remote Patient Interaction

Video nurse call systems and remote patient communication allowing video intercom responses from bedside tablets

Also in: Oracle, Forsta, Wagmo

Infrastructure(2)

Managed Power

Managed power solutions for business continuity

Starbox (Business Voice Plus)

On-premises survivability appliance keeping communications connected during internet outages with local calling and failover

Integration(5)

EHR Integration

Seamless integration with leading Electronic Health Record platforms

Jazzware Integration

Integration platform ensuring core hospitality systems, PMS, PBX, and guest services work together securely

Microsoft Teams Integration

Integration with Microsoft Teams for unified communications

PMS Integration

Property Management System integration for hospitality operations

POS System Integration

Point of Sale system integration for retail and hospitality

Mobile(1)

TeamHub Mobile App

Mobile client for instant connectivity with urgent paging, room requests, internal extensions, chat, file sharing, and video calls

Networking(6)

Managed 5G Access

Fully managed multi-carrier 5G internet and failover solution with always-on enterprise-grade connectivity

Managed Internet

Locally sourced broadband connectivity deployed, monitored, and supported 24/7 with optional VPN and SD-WAN

Managed Network & Connectivity

Managed network services including broadband and connectivity solutions

Managed SD-WAN

Software-defined wide area network optimizing connectivity between multiple locations with intelligent call routing

Managed Wi-Fi

Enterprise-grade managed wireless networking with fast, reliable, and secure connectivity

Network Switches

Enterprise-grade network switches installed and managed by Sangoma for reliable connectivity

Productivity(1)

Appointment Scheduler

Guest booking and management system for spa services, dining, activities, and concierge requests

Retail(2)

POS Connectivity

Secure, PCI-certified managed internet connectivity for POS systems integrated with popular retail platforms

Sangoma Curbside

SMS and email communication application for curbside pickup, order updates, and customer coordination

Security(3)

Managed Cloud Firewall

Centralized, cloud-based next-generation firewall applying consistent security policies across locations

Managed Security

Comprehensive security services including firewalls and threat protection

On-Premises Firewall (Fortinet-Powered)

Next-generation on-premises firewall with intrusion prevention, antivirus, application control, and web filtering

Video(1)

Video Conferencing

Sangoma Meet video conferencing and consultation capabilities

Voice(5)

Call Recording

Call recording and storage capabilities for compliance and training

Sangoma UCaaS

Unified communications as a service delivering voice, video, and collaboration with 99.999% uptime

SIP Trunking & Faxing

SIP trunking and faxing services for business communications

Voicemail TranscriptionAI

Automatic transcription of voicemail messages to text

Wholesale SIP Trunking

Wholesale SIP trunking services for carriers and resellers

Cost Calculator

Pricing data not available for Sangoma. Check their website for current pricing.

Build vs Buy

Should you build a Sangoma alternative or buy the subscription? Estimate based on 37 features.

Buy Sangoma

Better Value
Monthly costContact Sales
3-year totalVaries
Time to deployDays

Build Your Own

Development cost$24,000
Maintenance$360/mo
3-year total$36,960
Dev time~2 months

Buying Sangoma saves ~$36,960 over 3 years vs building.

Estimates based on 37 features and a BuildScore of 5/5. Actual costs vary.

Integrations

7 known integrations

EHR PlatformsFortinetJazzwareMicrosoft TeamsPoint of Sale (POS) SystemsProperty Management Systems (PMS)Sangoma Meet