Acefone vs Sangoma
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Acefone offers more features (84 vs 37) and more integrations (12 vs 7). Starting price: Acefone at $2.99/mo vs Sangoma at Contact Sales. Acefone has 83 unique features while Sangoma has 36 unique features, with 1 features in common.
| Acefone | Sangoma | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 84 | 37 |
| AI-Powered Features | 3 | 2 |
| Starting Price | $2.99/mo | Contact Sales |
| Pricing Tiers | 21 | 0 |
| Integrations | 12 | 7 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 60% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | Acefone | Sangoma |
|---|---|---|
| AI Auto-Attendant |
API & Integration (3 vs 0)
| Feature | Acefone | Sangoma |
|---|---|---|
| API Connect | ||
| REST APIs | ||
| Webhooks |
Administration (1 vs 0)
| Feature | Acefone | Sangoma |
|---|---|---|
| Auto Provisioning |
Analytics (7 vs 0)
| Feature | Acefone | Sangoma |
|---|---|---|
| Agent Performance Reports | ||
| Analytics and Reporting | ||
| CDR Reports | ||
| Custom Reports | ||
| Department Performance Reports | ||
| Post Call Survey | ||
| Scheduled Email Reports |
Call Management (7 vs 0)
| Feature | Acefone | Sangoma |
|---|---|---|
| Call Barging | ||
| Call Flip | ||
| Call Queue | ||
| Call Transfer | ||
| Call Whisper | ||
| External Transfer | ||
| Quick Transfer |
Call Routing (2 vs 0)
| Feature | Acefone | Sangoma |
|---|---|---|
| Ring Groups | ||
| Time-Based Call Routing |
Cloud (0 vs 1)
| Feature | Acefone | Sangoma |
|---|---|---|
| Sangoma Cloud Infrastructure |
Collaboration (0 vs 1)
| Feature | Acefone | Sangoma |
|---|---|---|
| TeamHub |
Compliance (2 vs 0)
| Feature | Acefone | Sangoma |
|---|---|---|
| DND Management | ||
| ISO 27001 Certified |
Conferencing (1 vs 0)
| Feature | Acefone | Sangoma |
|---|---|---|
| Unlimited Audio Conferencing |
Contact Center (13 vs 1)
| Feature | Acefone | Sangoma |
|---|---|---|
| Agent Dispositions | ||
| Agent Scripts | ||
| Automated Dialers | ||
| Break Management | ||
| Bulk Upload | ||
| Call Disposition | ||
| Callback Scheduling | ||
| Contact Center Studio | ||
| Contact Center as a Service (CX) | ||
| Dial Ratio Management | ||
| Lead List Management | ||
| Skill-Based Routing | ||
| Smart Call Routing | ||
| Sticky Agent |
Contact Management (2 vs 0)
| Feature | Acefone | Sangoma |
|---|---|---|
| Blacklist Management | ||
| Contact Management |
Core Communication (1 vs 0)
| Feature | Acefone | Sangoma |
|---|---|---|
| Interactions Hub |
Desktop (1 vs 1)
| Feature | Acefone | Sangoma |
|---|---|---|
| Desktop Applications | ||
| TeamHub Desktop App |
Emergency Management (0 vs 2)
| Feature | Acefone | Sangoma |
|---|---|---|
| Quicklert | ||
| Unified System for Mass Notifications |
Hardware (1 vs 3)
| Feature | Acefone | Sangoma |
|---|---|---|
| IP Desk Phone Compatibility | ||
| Sangoma P-Phones | ||
| Sangoma Room Phone | ||
| Vega VoIP Gateway |
Healthcare (0 vs 1)
| Feature | Acefone | Sangoma |
|---|---|---|
| Nurse Call & Remote Patient Interaction |
IVR (3 vs 0)
| Feature | Acefone | Sangoma |
|---|---|---|
| Call Announcement | ||
| IVR System | ||
| Multi-level Auto-attendant |
Infrastructure (1 vs 2)
| Feature | Acefone | Sangoma |
|---|---|---|
| Managed Power | ||
| Multi-tenant Capability | ||
| Starbox (Business Voice Plus) |
Integration (1 vs 5)
| Feature | Acefone | Sangoma |
|---|---|---|
| EHR Integration | ||
| Jazzware Integration | ||
| Microsoft Teams Integration | ||
| PMS Integration | ||
| POS System Integration | ||
| Pre-built Integrations |
Marketing (4 vs 0)
| Feature | Acefone | Sangoma |
|---|---|---|
| Campaign Management | ||
| Campaigns | ||
| Email Campaigns | ||
| SMS Campaigns |
Messaging (6 vs 0)
| Feature | Acefone | Sangoma |
|---|---|---|
| Media File Sharing | ||
| Messaging Logs | ||
| Rich Message Templates | ||
| SMS Capability | ||
| Unified Inbox | ||
| WhatsApp Integration |
Mobile (2 vs 1)
| Feature | Acefone | Sangoma |
|---|---|---|
| Mobile Apps | ||
| Mobile Twinning | ||
| TeamHub Mobile App |
Monitoring (1 vs 0)
| Feature | Acefone | Sangoma |
|---|---|---|
| Real-time Call Monitoring |
Networking (0 vs 6)
| Feature | Acefone | Sangoma |
|---|---|---|
| Managed 5G Access | ||
| Managed Internet | ||
| Managed Network & Connectivity | ||
| Managed SD-WAN | ||
| Managed Wi-Fi | ||
| Network Switches |
Onboarding (1 vs 0)
| Feature | Acefone | Sangoma |
|---|---|---|
| Personalized Setup |
Phone Numbers (4 vs 0)
| Feature | Acefone | Sangoma |
|---|---|---|
| Local Numbers | ||
| Number Porting | ||
| Toll Free Numbers | ||
| Vanity Numbers |
Productivity (0 vs 1)
| Feature | Acefone | Sangoma |
|---|---|---|
| Appointment Scheduler |
Recording (1 vs 0)
| Feature | Acefone | Sangoma |
|---|---|---|
| Call Recording |
Reliability (1 vs 0)
| Feature | Acefone | Sangoma |
|---|---|---|
| 99.5% Uptime Guarantee |
Retail (0 vs 2)
| Feature | Acefone | Sangoma |
|---|---|---|
| POS Connectivity | ||
| Sangoma Curbside |
Security (8 vs 3)
| Feature | Acefone | Sangoma |
|---|---|---|
| IP Whitelisting | ||
| Managed Cloud Firewall | ||
| Managed Security | ||
| On-Premises Firewall (Fortinet-Powered) | ||
| RBAC | ||
| Roles and Permissions | ||
| SSO Integration | ||
| Secure Call Recording | ||
| Sensitive Information Masking | ||
| Two-Factor Authentication | ||
| VAPT Assessed |
Storage (1 vs 0)
| Feature | Acefone | Sangoma |
|---|---|---|
| Bring Your Own Storage |
Support (3 vs 0)
| Feature | Acefone | Sangoma |
|---|---|---|
| 24x7x365 Support | ||
| 3 min SLA Response | ||
| Dedicated Account Manager |
Video (2 vs 1)
| Feature | Acefone | Sangoma |
|---|---|---|
| Video Calling | ||
| Video Conferencing | ||
| Video Meetings |
Voice (2 vs 5)
| Feature | Acefone | Sangoma |
|---|---|---|
| Call Recording | ||
| Inbound Voice Calls | ||
| Outbound Voice Calls | ||
| SIP Trunking & Faxing | ||
| Sangoma UCaaS | ||
| Voicemail Transcription | ||
| Wholesale SIP Trunking |
Voice Quality (1 vs 0)
| Feature | Acefone | Sangoma |
|---|---|---|
| HD Voice Calling |
Voicemail (1 vs 0)
| Feature | Acefone | Sangoma |
|---|---|---|
| Voicemail to Email |
Unique Features
Only in Acefone (83)
Auto Provisioning
Agent Performance Reports
Analytics and Reporting
CDR Reports
Custom Reports
Department Performance Reports
Post Call Survey
Scheduled Email Reports
API Connect
REST APIs
Webhooks
Call Barging
Call Flip
Call Queue
Call Transfer
Call Whisper
External Transfer
Quick Transfer
Ring Groups
Time-Based Call Routing
+ 63 more unique features
Only in Sangoma (36)
AI Auto-Attendant
Sangoma Cloud Infrastructure
TeamHub
Contact Center as a Service (CX)
TeamHub Desktop App
Quicklert
Unified System for Mass Notifications
Sangoma P-Phones
Sangoma Room Phone
Vega VoIP Gateway
Nurse Call & Remote Patient Interaction
Managed Power
Starbox (Business Voice Plus)
EHR Integration
Jazzware Integration
Microsoft Teams Integration
PMS Integration
POS System Integration
TeamHub Mobile App
Managed 5G Access
+ 16 more unique features
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