Re:amaze
reamaze.comBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
AI-Powered Customer Service and AI Agent Platform Designed for eCommerce and Online Businesses
How to Replace Re:amazeOverview
Features
47 features across 17 categories
AI(5)
24/7 AI assistant trained with business details to deliver efficient, personalized support at reduced cost
AI-powered article generation to drastically reduce content creation time
AI assists with pre-drafting customer replies and summarizing long conversations
AI automatically suggests relevant FAQs and assists in drafting new articles
AI scans conversations for sentiment and gauges response quality
Analytics(7)
Advanced analytics and reporting features
View custom profile data about customers when they message, automatically pull data from 3rd party apps or integrate via SDK
Detect and track customer intentions in conversations
Measure customer satisfaction with built-in ratings
Built-in reporting features to monitor conversation volume and response times
Automated qualitative and quantitative surveys to measure team effectiveness
Track and report on individual staff member performance
Automation(6)
Pre-built and custom chatbots to automate business opportunities
Proactively engage customers with automated and targeted AI-generated messages based on triggers and rules
Build custom chatbots for specific business needs
Pre-built bot for handling order-related inquiries
Pre-built bot to welcome and greet customers
Automate common workflows with custom triggers on incoming conversations
Collaboration(1)
See when team members are viewing and replying to customer conversations
Communication(5)
Optional classic chat interface mode
Live chat with automated messaging, chatbots, and video calls for website or web app
Support via SMS and voice/VoIP channels
Keep customers informed by alerting them when there's an incident or outage
In-chat video calling capabilities
Core Platform(1)
Unified helpdesk for all customer support channels built for team collaboration
Customization(2)
Display FAQ on a custom hosted domain
Customize the appearance of outgoing emails
Forms(1)
Customizable contact forms with dependent fields and automated workflow responses
Integration(3)
Unified email inbox for customer support
Integrate and manage social media support channels
Easy website integration for chat and support widgets
Knowledge Base(4)
AI knowledge base that trains the AI Agent and chatbots with instant context updates
Collect feedback on FAQ articles
Customizable and embeddable FAQ center to help customers help themselves
Track edit history for FAQ articles
Marketing(1)
Targeted push notification campaigns to increase re-engagement and boost sales
Mobile(1)
Mobile-ready platform available on iOS and Android with push notifications
Monitoring(4)
Real-time customer activity monitoring with personal messaging capabilities
Monitor customers' browsing activity, shopping data, and geolocation on site with direct messaging
Real-time view of active site visitors
Co-browsing to watch customer behavior in real-time and see customer responses before they send
Organization(3)
Staff groups for organizing support teams
Manage multiple support sites for multiple brands in one Re:amaze account
Create tags for better organization and intuitive automation of conversations
Productivity(1)
Use response templates and searchable FAQ articles to respond to customers quickly
Scheduling(1)
Set office hours, vacation days, and individual staff shifts to ensure customers get support
Security(1)
Customizable roles and permissions for each agent ensuring dashboard privacy and admin controls
Pricing
Starter
- ✓All Basic plan features
- ✓Unlimited team members
- ✓Limited to 500 responded conversations per month
Basic
- ✓Unlimited Email Inboxes
- ✓Live Chat
- ✓Social Media Channels
- ✓Public/Internal FAQ
- ✓Workflow Automation (Macros)
- ✓Response Templates
- ✓Website Integration
- ✓Chatbots
- ✓Cues (Proactive Messages)
- ✓Basic Reporting
- ✓Customer Intents
Pro
- ✓All Basic features
- ✓Manage Multiple Brands in one Account
- ✓Live View of Site Visitors
- ✓Advanced Reporting
- ✓SMS and Voice Channels
- ✓Custom Hosted Domain
- ✓Customizable Email Appearance
- ✓Status Page
Plus
Popular- ✓All Pro features
- ✓Peek (Live Screensharing)
- ✓Departments (Staff Groups)
- ✓Staff Performance Reporting
- ✓Staff Shifts and Vacation Days
- ✓Customizable Staff Roles
- ✓Customer Satisfaction Ratings
- ✓In-Chat Video Calls
- ✓Optional Classic Chat Mode
- ✓FAQ Article Edit History
Enterprise
- ✓White-glove service
- ✓Helpdesk platform for high-volume and fast-growing businesses
- ✓Custom solutions for scalability
Cost Calculator
Keep Paying Re:amaze
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 47 features at very easy complexity.
Build vs Buy
Should you build a Re:amaze alternative or buy the subscription? Estimate based on 47 features.
Buy Re:amaze
Better ValueBuild Your Own
Buying Re:amaze saves ~$26,520 over 3 years vs building.
Estimates based on 47 features and a BuildScore of 5/5. Actual costs vary.
Integrations
11 known integrations