Xurrent

Eliminates manual tasks with auto-classification of tickets, real-time request summarization, and workflow optimization

Virtual agents handle inquiries, suggest solutions, and escalate tickets to ensure 24/7 support for employees and customers

AI filters noise, correlates signals, and routes only actionable alerts to the right team

AI fabric powering automation, knowledge, and workflows throughout the platform with intelligent alerting, RCA, and postmortem generation

CMDB and asset management to track lifecycles, visualize dependencies, and automate discovery with AI-powered tools

No-code automation builder for ITSM, ESM, and ITOM workflows with intelligent, event-driven automations that adapt in real time

Effortlessly manage and invoice service-related work with straightforward connectivity to external invoicing tools

Simplify complex processes with customizable templates, intuitive workflows, and automated notifications

Group changes into releases to coordinate planning and monitor effectiveness of related activities across teams

Status changes auto-publish based on IMR events so teams stay focused on resolution instead of communication

Build branded public or private pages with component-level health, subscriber notifications, and incident timelines

Real-time service communication with public or private status pages featuring component-level health, subscriber notifications, and incident timelines

Fully integrated, user-friendly web shop within Self-Service portal with seamless order management and customizable workflows

Streamline facilities management function and enhance productivity with secure, all-in-one enterprise service management platform

Requesters provide feedback on satisfaction levels which can be aggregated to understand overall satisfaction

Track, allocate, and optimize IT costs across departments and services with intuitive dashboards and AI-powered insights

Streamline HR processes, boost employee satisfaction, and enhance productivity with all-in-one enterprise service management

Automate responses, improve communication, and accelerate resolution for IT operations

AI builds RCA summaries and speeds up post-incident learning with minimal manual work

ChatOps-driven response rooms, automated timelines, and clear ownership structures for team alignment

Coordinated incident response with ChatOps-driven response rooms, automated timelines, clear ownership structures, intelligent alerting and routing

Identify, manage, and resolve underlying issues that cause recurring incidents to minimize service disruptions

Connect with entire tech stack including ITSM, CRM, ERP, collaboration tools with bi-directional integrations and API-first architecture

Connect internal teams and external suppliers in a single service ecosystem for seamless collaboration

AI-powered knowledge management with suggestions and streamlined article creation to boost efficiency and problem resolution

AI creates and updates KB articles based on real-time issues ensuring accurate, up-to-date solutions

Submit and manage requests, approve changes, view personalized messages, and stay updated with push notifications

Comprehensive self-service portal and virtual agent assistance enabling users to request, manage, and track service needs

Ensure organizational resources are efficiently employed with structured framework to prioritize and approve projects

Manage project-based activities and operational assignments within a single platform integrated with ITSM functionality

Integrated platform encouraging collaboration, accelerating sprints, and optimizing workflows for Agile teams

Leverage advanced analytics to anticipate issues and minimize downtime with 400+ built-in reports or custom tailored reports

Innovative reservation system to efficiently control and distribute resources with adaptable scheduling options

Safeguard operations and manage risks effectively

Built-in trust system allowing multiple teams (internal and external) to collaborate securely while maintaining data integrity

Unify operations across IT, HR, Sales, Finance, and more to simplify collaboration and reduce costs

Ensure business resilience with real-time asset tracking, automated recovery templates, and service mapping tools

Streamlined IT workflows and elevated employee experience with faster, smarter support delivery

Organized view of entire IT service ecosystem to manage and optimize IT services and ensure superior performance

Customized and automated SLA processes ensuring service commitments are met with reduced administrative overhead

Streamline and optimize time management with user-friendly features that integrate seamlessly into existing workflows