How to Build Your Own Xurrent
Replace Xurrent with a custom build. AI-Powered Service and Incident Management
Build Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Estimated Timeline
Based on 41 features at Weekend Project difficulty, expect about One weekend with AI-assisted development.
Recommended Tech Stack
Full-stack React framework with API routes and server components
PostgreSQL database, auth, and real-time subscriptions
Utility-first styling for rapid UI development
Key Features to Replicate
Top features across 8 categories. See all 41 features
Service Management(5 features)
Unify operations across IT, HR, Sales, Finance, and more to simplify collaboration and reduce costs
Ensure business resilience with real-time asset tracking, automated recovery templates, and service mapping tools
Streamlined IT workflows and elevated employee experience with faster, smarter support delivery
Organized view of entire IT service ecosystem to manage and optimize IT services and ensure superior performance
Customized and automated SLA processes ensuring service commitments are met with reduced administrative overhead
AI & Automation(4 features)
Eliminates manual tasks with auto-classification of tickets, real-time request summarization, and workflow optimization
Virtual agents handle inquiries, suggest solutions, and escalate tickets to ensure 24/7 support for employees and customers
AI filters noise, correlates signals, and routes only actionable alerts to the right team
AI fabric powering automation, knowledge, and workflows throughout the platform with intelligent alerting, RCA, and postmortem generation
Incident Management(4 features)
AI builds RCA summaries and speeds up post-incident learning with minimal manual work
ChatOps-driven response rooms, automated timelines, and clear ownership structures for team alignment
Coordinated incident response with ChatOps-driven response rooms, automated timelines, clear ownership structures, intelligent alerting and routing
Identify, manage, and resolve underlying issues that cause recurring incidents to minimize service disruptions
Communication & Status(3 features)
Status changes auto-publish based on IMR events so teams stay focused on resolution instead of communication
Build branded public or private pages with component-level health, subscriber notifications, and incident timelines
Real-time service communication with public or private status pages featuring component-level health, subscriber notifications, and incident timelines
Change Management(2 features)
Simplify complex processes with customizable templates, intuitive workflows, and automated notifications
Group changes into releases to coordinate planning and monitor effectiveness of related activities across teams
Integration(2 features)
Connect with entire tech stack including ITSM, CRM, ERP, collaboration tools with bi-directional integrations and API-first architecture
Connect internal teams and external suppliers in a single service ecosystem for seamless collaboration
Knowledge Management(2 features)
AI-powered knowledge management with suggestions and streamlined article creation to boost efficiency and problem resolution
AI creates and updates KB articles based on real-time issues ensuring accurate, up-to-date solutions
Project Management(2 features)
Manage project-based activities and operational assignments within a single platform integrated with ITSM functionality
Integrated platform encouraging collaboration, accelerating sprints, and optimizing workflows for Agile teams
Cost Calculator
Pricing data not available for Xurrent. Check their website for current pricing.