ServiceTitan

servicetitan.com
Field Service Management
1-2 Weeks

The #1 software for commercial and residential trades

How to Replace ServiceTitan

Overview

ServiceTitan is a comprehensive SaaS platform designed for commercial and residential service contractors, builders, and specialty trade businesses. It provides end-to-end business management tools including CRM, dispatch, scheduling, project management, accounting, and field operations to help contractors improve profit margins, accelerate cash flow, and increase workforce productivity.

Features

113 features across 21 categories

AI(2)

Atlas: AI AssistantAIPremium

AI-powered assistant to troubleshoot equipment, find parts, pull manuals, and provide technical guidance

Titan IntelligenceAIPremium

AI-powered analytics platform for industry data analysis and business insights

Also in: monday.com, Notion, Airtable

Accounting(10)

Accounting

Gain end-to-end visibility across operations and manage receivables, payables, and cash flow

Accounts Payable

Manage and track accounts payable with flexible bill management controls

AR/AP Management

Manage receivables, payables and cash flow in one system

Invoicing

Automated billing processes to improve cash flow and reduce overhead costs

Job Costing

Gain real-time visibility into labor, materials and profitability on every job or project

Multi-Party Billing

Bill complex accounts, locations, or tenants from one place

Procure-to-Pay

End-to-end procurement and payment management workflow

Progress Billing

Get billing recommendations on completed work and auto-generate pay applications

Three-Way Matching

Automatically reconcile purchase orders for materials, invoices, and receipts

Transaction Hub

Centralized view of all financial transactions and activity

Also in: Jobber, Melio, Lemonway

Automation(2)

Automated Alerts

Keep teams up-to-date whenever an important change occurs

Automated Form Triggers

Trigger automated actions based on form submissions and field data

Also in: monday.com, Notion, Airtable

Business Management(3)

AspirePremium

Additional product offering for specialized business needs

ConduitPremium

Additional product offering for specialized business needs

Multi-Tenant Management

Manage multiple business locations or entities from one platform

Also in: Jobber, Setmore, Acuity Scheduling

CRM(4)

Atlas CRM

Customer relationship management system for tracking deals and managing customer interactions

Customer History

Access complete customer interaction and service history

Customer Relationship Management

Comprehensive CRM capabilities for managing customer relationships

Deal Tracking

Track tasks, log activities, and manage every contact and interaction

Also in: monday.com, Setmore, HubSpot

Communication(4)

Automated SMS

Automated SMS messaging for customer communications

Call RecordingPremium

Easy access to every call to gauge performance and focus on superior customer service

Contact Center ProPremium

Advanced contact center capabilities for managing customer communications

Two Way SMS

Give teams and customers a channel for communication via text messaging

Also in: Jobber, Jira, Insightly

Customer Experience(4)

Client Portal

Customer-facing portal for account management and service access

Customer Portal

Give customers 24/7 access to view equipment, pay invoices, schedule, and manage accounts

Online Estimates & Proposals

Allow customers to view and interact with estimates online

Self-Service

Self-service portal capabilities for customer management

Dispatch & Scheduling(5)

Dispatch

Intuitive dispatch board for managing fleet and technician assignments with drag-and-drop functionality

Dispatch ProPremium

Advanced dispatch management with enhanced routing and optimization

Schedule AssistantAIPremium

Intelligent scheduling assistant for optimizing technician schedules

Scheduling

Automate scheduling from the moment a customer books with you

Scheduling ProPremium

Advanced scheduling capabilities with enhanced automation and optimization

Field Operations(17)

Automated ChecklistsPremium

Customizable forms that prompt technicians through every stage of a job to ensure nothing is missed

Conditional Logic Forms

Digital forms with conditional logic to streamline data collection

Crew Management

Tools for managing crew assignments and coordination

Daily LogsAI

Easily capture data on-site and automatically create AI-powered summaries

Equipment Scanning

Accelerate data entry with equipment nameplate scanning technology

Field Application

Mobile app for field technicians to perform work and capture data

Field Findings

Capture on-site issues and upsell opportunities instantly

Field ProPremium

Advanced field operations tools for enhanced mobile workforce management

FieldRoutesPremium

Field service management solution for route optimization and field operations

Fleet ProPremium

Advanced fleet management capabilities for vehicle and technician tracking

Forms

Use digital forms to standardize field workflows and compliance

GPS Tracking

Real-time GPS tracking of technicians and field vehicles

Optimized Routing

Intelligent routing optimization for field technicians

Real-time Technician Tracking

Real-time tracking of technician location and status

Service Tasking

Guide technicians with the exact services to complete and materials to use

Tech Tracking

Provide customers and business with technician location updates in real-time

Technician App

Mobile application for technicians to access work orders and perform field tasks

Front Office(3)

Call Booking

Simplify and optimize web, chat, and call booking processes

Job Booking

Simplify and optimize web, chat, and call booking processes

Online Booking

Begin converting more web visitors into leads through online booking

HR & Payroll(7)

Automated Commission Tracking

Automatically track and calculate commissions for sales and field teams

Automated Timesheets

Automatically capture and manage technician timesheets

Commission Tracking

Automated and manual commission tracking for sales and field teams

Office Timesheets

Track office employee time and hours

Payroll Management

Manage payroll and improve payroll satisfaction

Prevailing Wages

Track and manage prevailing wage requirements for union and government projects

Timekeeping

Easily capture technician and crew time to improve labor costs

Integrations(4)

Accounting APIs

API connections for accounting system integrations

Accounting Integrations

Seamlessly sync accounting data with preferred ERP systems

API

Open Application Program Interface for integrating existing applications and keeping data in sync

Partner Integrations

Pre-built integrations with partner applications and services

Inventory Management(6)

Inventory App

Mobile app for managing inventory and stock levels in the field

Materials Tracking

Track materials and inventory used on jobs

Purchase Orders & Inventory

Track purchase orders and inventory to control costs and waste

Purchasing

Purchase order management and vendor tracking

Purchasing & Inventory

Track purchase orders and inventory to control costs and waste

Truck Replenishment

Manage truck stock levels and replenishment processes

Marketing(4)

Adaptive MarketingPremium

Optimize marketing budget with real-time campaign statistics tied to incoming revenue

Atlas MarketingPremium

See where ad dollars have the highest impact with real-time campaign statistics tied to incoming revenue

Marketing

Marketing campaign management and tracking

Marketing ProPremium

Premium marketing tools for advanced campaign management and optimization

Payment Processing(4)

Financing

Boost average ticket sizes by offering financing to customers

Integrated Financing

Offer financing options to customers to increase average ticket size

Online Bill Pay

Allow customers to pay bills online through the customer portal

Payments

Integrated payment processing for invoices and customer transactions

Project Management(8)

Adjustable Capability Planning

Plan resource capacity with adjustable scheduling and planning tools

Change Orders

Create, track, and manage change orders for projects

Document Management

Centralize drawings, plans, and documents in one secure place

Job History

Access complete job and project history for customers

Project Financials

Quickly identify budget variances and make informed decisions to keep projects on track

Project Management

Track project progress in real-time and allocate resources effectively

Project Tracking

Track project progress, timelines, and milestones

RFIs & Change Orders

Create and convert RFIs to change orders, track changes, and bill all from one place

Reporting & Analytics(7)

Advanced Reporting

In-depth reporting showing closing rates, booked jobs, and key metrics for team and individual performance

Automated Custom Reports

Create and automate custom business reports

Customizable Dashboards

Create custom dashboards to track real-time KPIs and business metrics

Dashboards & Reports

Reports and dashboards that give insights into every aspect of business operations

Reporting

Real-time dashboards and custom reports showing KPIs and business insights

Sales Insights & Reporting

Get real-time insights into sales pipeline and individual performance metrics

Work in Progress Reporting

Track work in progress and get real-time project status

Sales(13)

Client Specific Pricing

Set customer-specific pricing and discounts

Customizable Memberships

Set up, track, manage and renew memberships with one tool

Estimates

Create and manage customer estimates

Field Estimates

Create and present estimates to customers from the field

Leads

Manage and track sales leads from various channels

Mobile Estimates

Build, present, and sell estimates to customers in real-time from the field

Pipeline Management

Visualize and manage every sales opportunity from lead to close

Pricebook

Customize pricebooks and keep pricing up-to-date across the organization

Pricebook ProPremium

Advanced pricebook management with additional customization options

Professional Presentation

Professional presentation tools for customer-facing documents and proposals

Proposals

Easily and quickly follow up on any unsold estimates

Quotes & Proposals

Create and send branded, professional quotes and proposals in a few clicks

Sales ProPremium

Advanced sales tools and features for enhanced pipeline and deal management

Sales Automation(1)

Sales Plays

Automate opportunity discovery so nothing slips through the cracks

Sales Intelligence(1)

ConvexPremium

Sales intelligence tool to find new prospects, optimize outreach, and track opportunities

Service Management(4)

Equipment History

Track complete equipment service and maintenance history

Equipment Management

Track customer equipment, warranties and service history

Service Agreements

Automate recurring service contracts and maximize renewals

Work Order Management

Deliver high-quality work from request to invoice

Pricing

Starter

Request Pricing
  • Dispatching
  • Scheduling
  • Call Booking
  • Invoicing
  • Pricebook
  • Mobile Estimates
  • Payroll Management
  • Advanced Reporting
  • Commission Tracking
  • Customizable Memberships

Essentials

Request Pricing
  • Dispatching
  • Scheduling
  • Call Booking
  • Invoicing
  • Pricebook
  • Mobile Estimates
  • Payroll Management
  • Advanced Reporting
  • Commission Tracking
  • Customizable Memberships

The Works

Popular
Request Pricing
  • Dispatching
  • Scheduling
  • Call Booking
  • Invoicing
  • Pricebook
  • Mobile Estimates
  • Configurable Payroll
  • Advanced Reporting
  • Commission Tracking
  • Customizable Memberships

Cost Calculator

Pricing data not available for ServiceTitan. Check their website for current pricing.

Build vs Buy

Should you build a ServiceTitan alternative or buy the subscription? Estimate based on 113 features.

Buy ServiceTitan

Better Value
Monthly costContact Sales
3-year totalVaries
Time to deployDays

Build Your Own

Development cost$144,000
Maintenance$2,160/mo
3-year total$221,760
Dev time~12 months

Buying ServiceTitan saves ~$221,760 over 3 years vs building.

Estimates based on 113 features and a BuildScore of 3/5. Actual costs vary.

Integrations

7 known integrations

FergusonQuickBooksSageSage IntacctServiceChannelViewpoint SpectrumXOi