ServiceTitan
servicetitan.comBuild Difficulty: 3/5
Plan for 1-2 weeks of building with AI assistance
The #1 software for commercial and residential trades
How to Replace ServiceTitanOverview
Features
113 features across 21 categories
AI(2)
AI-powered assistant to troubleshoot equipment, find parts, pull manuals, and provide technical guidance
AI-powered analytics platform for industry data analysis and business insights
Accounting(10)
Gain end-to-end visibility across operations and manage receivables, payables, and cash flow
Manage and track accounts payable with flexible bill management controls
Manage receivables, payables and cash flow in one system
Automated billing processes to improve cash flow and reduce overhead costs
Gain real-time visibility into labor, materials and profitability on every job or project
Bill complex accounts, locations, or tenants from one place
End-to-end procurement and payment management workflow
Get billing recommendations on completed work and auto-generate pay applications
Automatically reconcile purchase orders for materials, invoices, and receipts
Centralized view of all financial transactions and activity
Automation(2)
Keep teams up-to-date whenever an important change occurs
Trigger automated actions based on form submissions and field data
Business Management(3)
Additional product offering for specialized business needs
Additional product offering for specialized business needs
Manage multiple business locations or entities from one platform
CRM(4)
Customer relationship management system for tracking deals and managing customer interactions
Access complete customer interaction and service history
Comprehensive CRM capabilities for managing customer relationships
Track tasks, log activities, and manage every contact and interaction
Communication(4)
Automated SMS messaging for customer communications
Easy access to every call to gauge performance and focus on superior customer service
Advanced contact center capabilities for managing customer communications
Give teams and customers a channel for communication via text messaging
Customer Experience(4)
Customer-facing portal for account management and service access
Give customers 24/7 access to view equipment, pay invoices, schedule, and manage accounts
Allow customers to view and interact with estimates online
Self-service portal capabilities for customer management
Dispatch & Scheduling(5)
Intuitive dispatch board for managing fleet and technician assignments with drag-and-drop functionality
Advanced dispatch management with enhanced routing and optimization
Intelligent scheduling assistant for optimizing technician schedules
Automate scheduling from the moment a customer books with you
Advanced scheduling capabilities with enhanced automation and optimization
Field Operations(17)
Customizable forms that prompt technicians through every stage of a job to ensure nothing is missed
Digital forms with conditional logic to streamline data collection
Tools for managing crew assignments and coordination
Easily capture data on-site and automatically create AI-powered summaries
Accelerate data entry with equipment nameplate scanning technology
Mobile app for field technicians to perform work and capture data
Capture on-site issues and upsell opportunities instantly
Advanced field operations tools for enhanced mobile workforce management
Field service management solution for route optimization and field operations
Advanced fleet management capabilities for vehicle and technician tracking
Use digital forms to standardize field workflows and compliance
Real-time GPS tracking of technicians and field vehicles
Intelligent routing optimization for field technicians
Real-time tracking of technician location and status
Guide technicians with the exact services to complete and materials to use
Provide customers and business with technician location updates in real-time
Mobile application for technicians to access work orders and perform field tasks
Front Office(3)
Simplify and optimize web, chat, and call booking processes
Simplify and optimize web, chat, and call booking processes
Begin converting more web visitors into leads through online booking
HR & Payroll(7)
Automatically track and calculate commissions for sales and field teams
Automatically capture and manage technician timesheets
Automated and manual commission tracking for sales and field teams
Track office employee time and hours
Manage payroll and improve payroll satisfaction
Track and manage prevailing wage requirements for union and government projects
Easily capture technician and crew time to improve labor costs
Integrations(4)
API connections for accounting system integrations
Seamlessly sync accounting data with preferred ERP systems
Open Application Program Interface for integrating existing applications and keeping data in sync
Pre-built integrations with partner applications and services
Inventory Management(6)
Mobile app for managing inventory and stock levels in the field
Track materials and inventory used on jobs
Track purchase orders and inventory to control costs and waste
Purchase order management and vendor tracking
Track purchase orders and inventory to control costs and waste
Manage truck stock levels and replenishment processes
Marketing(4)
Optimize marketing budget with real-time campaign statistics tied to incoming revenue
See where ad dollars have the highest impact with real-time campaign statistics tied to incoming revenue
Marketing campaign management and tracking
Premium marketing tools for advanced campaign management and optimization
Payment Processing(4)
Boost average ticket sizes by offering financing to customers
Offer financing options to customers to increase average ticket size
Allow customers to pay bills online through the customer portal
Integrated payment processing for invoices and customer transactions
Project Management(8)
Plan resource capacity with adjustable scheduling and planning tools
Create, track, and manage change orders for projects
Centralize drawings, plans, and documents in one secure place
Access complete job and project history for customers
Quickly identify budget variances and make informed decisions to keep projects on track
Track project progress in real-time and allocate resources effectively
Track project progress, timelines, and milestones
Create and convert RFIs to change orders, track changes, and bill all from one place
Reporting & Analytics(7)
In-depth reporting showing closing rates, booked jobs, and key metrics for team and individual performance
Create and automate custom business reports
Create custom dashboards to track real-time KPIs and business metrics
Reports and dashboards that give insights into every aspect of business operations
Real-time dashboards and custom reports showing KPIs and business insights
Get real-time insights into sales pipeline and individual performance metrics
Track work in progress and get real-time project status
Sales(13)
Set customer-specific pricing and discounts
Set up, track, manage and renew memberships with one tool
Create and manage customer estimates
Create and present estimates to customers from the field
Manage and track sales leads from various channels
Build, present, and sell estimates to customers in real-time from the field
Visualize and manage every sales opportunity from lead to close
Customize pricebooks and keep pricing up-to-date across the organization
Advanced pricebook management with additional customization options
Professional presentation tools for customer-facing documents and proposals
Easily and quickly follow up on any unsold estimates
Create and send branded, professional quotes and proposals in a few clicks
Advanced sales tools and features for enhanced pipeline and deal management
Sales Automation(1)
Automate opportunity discovery so nothing slips through the cracks
Sales Intelligence(1)
Sales intelligence tool to find new prospects, optimize outreach, and track opportunities
Service Management(4)
Track complete equipment service and maintenance history
Track customer equipment, warranties and service history
Automate recurring service contracts and maximize renewals
Deliver high-quality work from request to invoice
Pricing
Starter
- ✓Dispatching
- ✓Scheduling
- ✓Call Booking
- ✓Invoicing
- ✓Pricebook
- ✓Mobile Estimates
- ✓Payroll Management
- ✓Advanced Reporting
- ✓Commission Tracking
- ✓Customizable Memberships
Essentials
- ✓Dispatching
- ✓Scheduling
- ✓Call Booking
- ✓Invoicing
- ✓Pricebook
- ✓Mobile Estimates
- ✓Payroll Management
- ✓Advanced Reporting
- ✓Commission Tracking
- ✓Customizable Memberships
The Works
Popular- ✓Dispatching
- ✓Scheduling
- ✓Call Booking
- ✓Invoicing
- ✓Pricebook
- ✓Mobile Estimates
- ✓Configurable Payroll
- ✓Advanced Reporting
- ✓Commission Tracking
- ✓Customizable Memberships
Cost Calculator
Pricing data not available for ServiceTitan. Check their website for current pricing.
Build vs Buy
Should you build a ServiceTitan alternative or buy the subscription? Estimate based on 113 features.
Buy ServiceTitan
Better ValueBuild Your Own
Buying ServiceTitan saves ~$221,760 over 3 years vs building.
Estimates based on 113 features and a BuildScore of 3/5. Actual costs vary.
Integrations
7 known integrations