ServiceM8 vs ServiceTitan
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ServiceM8 offers fewer features (87 vs 113) and more integrations (10 vs 7). Starting price: ServiceM8 at $29/mo vs ServiceTitan at Contact Sales. ServiceM8 has 82 unique features while ServiceTitan has 108 unique features, with 5 features in common.
| ServiceM8 | ServiceTitan | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 87 | 113 |
| AI-Powered Features | 4 | 4 |
| Starting Price | $29/mo | Contact Sales |
| Pricing Tiers | 5 | 3 |
| Integrations | 10 | 7 |
| Shared Features | 5 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 73% |
Feature Comparison by Category
AI (1 vs 2)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| AI Smart Helpers | ||
| Atlas: AI Assistant | ||
| Titan Intelligence |
Accounting (0 vs 10)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| AR/AP Management | ||
| Accounting | ||
| Accounts Payable | ||
| Invoicing | ||
| Job Costing | ||
| Multi-Party Billing | ||
| Procure-to-Pay | ||
| Progress Billing | ||
| Three-Way Matching | ||
| Transaction Hub |
Analytics (2 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Job Costing | ||
| Job Profitability |
Asset Management (1 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Asset Management |
Automation (0 vs 2)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Automated Alerts | ||
| Automated Form Triggers |
Billing (1 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Markup Billing |
Booking (1 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Online Bookings |
Branding (1 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Photo Branding |
Business Management (0 vs 3)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Aspire | ||
| Conduit | ||
| Multi-Tenant Management |
CRM (0 vs 4)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Atlas CRM | ||
| Customer History | ||
| Customer Relationship Management | ||
| Deal Tracking |
Calendar (1 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Calendar Import |
Client Management (1 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Job & Client History |
Communication (9 vs 4)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Automated SMS | ||
| Booking Confirmations | ||
| Booking Reminders | ||
| Call Recording | ||
| Contact Center Pro | ||
| Customer Feedback | ||
| Email Management | ||
| On the Way SMS | ||
| Quote Follow-up | ||
| Staff Messaging | ||
| Track My Arrival | ||
| Two Way SMS | ||
| Two-Way SMS |
Core (1 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Job Management |
Customer Experience (0 vs 4)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Client Portal | ||
| Customer Portal | ||
| Online Estimates & Proposals | ||
| Self-Service |
Desktop (1 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Mac & PC App |
Dispatch (1 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Dispatch Map |
Dispatch & Scheduling (0 vs 5)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Dispatch | ||
| Dispatch Pro | ||
| Schedule Assistant | ||
| Scheduling | ||
| Scheduling Pro |
Documents (1 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Document Scanning |
Email (1 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Inbox |
Field Operations (0 vs 17)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Automated Checklists | ||
| Conditional Logic Forms | ||
| Crew Management | ||
| Daily Logs | ||
| Equipment Scanning | ||
| Field Application | ||
| Field Findings | ||
| Field Pro | ||
| FieldRoutes | ||
| Fleet Pro | ||
| Forms | ||
| GPS Tracking | ||
| Optimized Routing | ||
| Real-time Technician Tracking | ||
| Service Tasking |
Forms (4 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Electronic Forms | ||
| Forms & Certificates | ||
| PDF Fill-in | ||
| Purchased Forms |
Front Office (0 vs 3)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Call Booking | ||
| Job Booking | ||
| Online Booking |
HR & Payroll (0 vs 7)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Automated Commission Tracking | ||
| Automated Timesheets | ||
| Commission Tracking | ||
| Office Timesheets | ||
| Payroll Management | ||
| Prevailing Wages | ||
| Timekeeping |
Integration (5 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Accounting Integrations | ||
| Automated Supplier Import | ||
| Supplier Invoice Import | ||
| Supplier Invoice Importing | ||
| Timesheet Export |
Integrations (0 vs 4)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| API | ||
| Accounting APIs | ||
| Accounting Integrations | ||
| Partner Integrations |
Inventory Management (0 vs 6)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Inventory App | ||
| Materials Tracking | ||
| Purchase Orders & Inventory | ||
| Purchasing | ||
| Purchasing & Inventory | ||
| Truck Replenishment |
Invoicing (3 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Live Invoice Statements | ||
| Progress Invoicing | ||
| Quoting & Invoicing |
Knowledge Management (2 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Billing Knowledge | ||
| Knowledge |
Marketing (0 vs 4)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Adaptive Marketing | ||
| Atlas Marketing | ||
| Marketing | ||
| Marketing Pro |
Media (3 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Notes, Photos & Videos | ||
| Photo Markup & Diagrams | ||
| Video Transcription |
Mobile (6 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Apple CarPlay | ||
| Barcode Scanning | ||
| Mobile Access | ||
| Offline Access | ||
| ServiceM8 Lite for Android | ||
| Signature Capture |
Navigation (1 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Integrated Navigation |
Network (1 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| ServiceM8 Network |
Notifications (1 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Schedule Change Notifications |
Payment Processing (0 vs 4)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Financing | ||
| Integrated Financing | ||
| Online Bill Pay | ||
| Payments |
Payments (6 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Automated Payment Follow-ups | ||
| Credit Card Payments | ||
| Deposits | ||
| Mobile Payments | ||
| Online Card Payments | ||
| Tap to Pay on iPhone |
Phone System (6 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| After Hours Call Routing | ||
| Call Groups | ||
| Call Recording & Transcription | ||
| Caller ID | ||
| Remote Working | ||
| ServiceM8 Phone |
Project Management (0 vs 8)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Adjustable Capability Planning | ||
| Change Orders | ||
| Document Management | ||
| Job History | ||
| Project Financials | ||
| Project Management | ||
| Project Tracking | ||
| RFIs & Change Orders |
Quoting (4 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Bundles | ||
| Online Quote Acceptance | ||
| Proposals | ||
| Quote Options |
Reporting (3 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Reporting | ||
| Shift GPS Report | ||
| Smart Report Helper |
Reporting & Analytics (0 vs 7)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Advanced Reporting | ||
| Automated Custom Reports | ||
| Customizable Dashboards | ||
| Dashboards & Reports | ||
| Reporting | ||
| Sales Insights & Reporting | ||
| Work in Progress Reporting |
Routing (1 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Auto Routing |
Sales (0 vs 13)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Client Specific Pricing | ||
| Customizable Memberships | ||
| Estimates | ||
| Field Estimates | ||
| Leads | ||
| Mobile Estimates | ||
| Pipeline Management | ||
| Pricebook | ||
| Pricebook Pro | ||
| Professional Presentation | ||
| Proposals | ||
| Quotes & Proposals | ||
| Sales Pro |
Sales Automation (0 vs 1)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Sales Plays |
Sales Intelligence (0 vs 1)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Convex |
Scheduling (2 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Recurring Jobs & Maintenance Scheduling | ||
| Scheduling |
Security (2 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Account Activity Log | ||
| Two Step Authentication |
Service Management (0 vs 4)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Equipment History | ||
| Equipment Management | ||
| Service Agreements | ||
| Work Order Management |
Signatures (2 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Electronic Signature | ||
| Remote Client Signature |
Task Management (1 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Checklists & Tasks |
Team Management (3 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Activity Feed | ||
| Staff GPS & Status | ||
| Urgent Dispatch |
Templates (2 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Email & SMS Templates | ||
| Job Templates |
Time Tracking (4 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Auto Time Tracking | ||
| Smart Labour | ||
| Timesheets | ||
| Trip Time Tracking |
Voice Control (1 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Siri Shortcuts |
Web (1 vs 0)
| Feature | ServiceM8 | ServiceTitan |
|---|---|---|
| Website & Email |
Unique Features
Only in ServiceM8 (82)
AI Smart Helpers
Job Profitability
Asset Management
Markup Billing
Online Bookings
Photo Branding
Calendar Import
Job & Client History
Booking Confirmations
Booking Reminders
Customer Feedback
Email Management
On the Way SMS
Quote Follow-up
Staff Messaging
Track My Arrival
Two-Way SMS
Job Management
Mac & PC App
Dispatch Map
+ 62 more unique features
Only in ServiceTitan (108)
Accounting
Accounts Payable
AR/AP Management
Invoicing
Multi-Party Billing
Procure-to-Pay
Progress Billing
Three-Way Matching
Transaction Hub
Atlas: AI Assistant
Titan Intelligence
Automated Alerts
Automated Form Triggers
Aspire
Conduit
Multi-Tenant Management
Automated SMS
Call Recording
Contact Center Pro
Two Way SMS
+ 88 more unique features
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