Zapium vs ServiceTitan
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Zapium offers fewer features (91 vs 113) and fewer integrations (4 vs 7). Starting price: Zapium at $16/mo vs ServiceTitan at Contact Sales. Zapium has 90 unique features while ServiceTitan has 112 unique features, with 1 features in common.
| Zapium | ServiceTitan | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 91 | 113 |
| AI-Powered Features | 11 | 4 |
| Starting Price | $16/mo | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 4 | 7 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 73% |
Feature Comparison by Category
AI (1 vs 2)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| AI-Powered Checklist and Procedure Generation | ||
| Atlas: AI Assistant | ||
| Titan Intelligence |
Accounting (0 vs 10)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| AR/AP Management | ||
| Accounting | ||
| Accounts Payable | ||
| Invoicing | ||
| Job Costing | ||
| Multi-Party Billing | ||
| Procure-to-Pay | ||
| Progress Billing | ||
| Three-Way Matching | ||
| Transaction Hub |
Analytics (6 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Asset Insights | ||
| Downtime Tracking | ||
| Failure Codes | ||
| Meter Analytics | ||
| Procedure Scores | ||
| Root Cause Insights |
Asset Management (7 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Asset Tracking | ||
| Asset Warranty and Contract Tracking | ||
| Asset and Location Hierarchies | ||
| Monitor Asset Status | ||
| QR Code Scanning | ||
| Straight Line Depreciation | ||
| Unlimited Assets |
Audit (1 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Historical Logs and Activity Tracking |
Automation (7 vs 2)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Automated Alerts | ||
| Automated Form Triggers | ||
| Condition-Based Maintenance Triggers | ||
| Failed Item to Work Order | ||
| Meter to Preventive Maintenance Automation | ||
| Meter to Work Order Automation | ||
| PM Escalation Workflows | ||
| Request to Work Order Automation | ||
| Workflow Automation |
Business Management (0 vs 3)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Aspire | ||
| Conduit | ||
| Multi-Tenant Management |
CRM (0 vs 4)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Atlas CRM | ||
| Customer History | ||
| Customer Relationship Management | ||
| Deal Tracking |
Collaboration (1 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Real-time Communication |
Communication (0 vs 4)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Automated SMS | ||
| Call Recording | ||
| Contact Center Pro | ||
| Two Way SMS |
Contract Management (1 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Contract Management |
Cost Management (1 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Labor and Cost Tracking |
Customer Experience (0 vs 4)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Client Portal | ||
| Customer Portal | ||
| Online Estimates & Proposals | ||
| Self-Service |
Customer Management (1 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Unlimited Customers |
Customer Portal (1 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Customer Portal and App |
Customization (5 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Custom Fields for Assets and Locations | ||
| Custom Forms and Checklist Builder | ||
| Custom Work Order Categories | ||
| Custom Work Order Fields | ||
| Custom Work Order Statuses |
Dispatch & Scheduling (0 vs 5)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Dispatch | ||
| Dispatch Pro | ||
| Schedule Assistant | ||
| Scheduling | ||
| Scheduling Pro |
Document Management (1 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| E-sign Documents |
Field Operations (0 vs 17)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Automated Checklists | ||
| Conditional Logic Forms | ||
| Crew Management | ||
| Daily Logs | ||
| Equipment Scanning | ||
| Field Application | ||
| Field Findings | ||
| Field Pro | ||
| FieldRoutes | ||
| Fleet Pro | ||
| Forms | ||
| GPS Tracking | ||
| Optimized Routing | ||
| Real-time Technician Tracking | ||
| Service Tasking |
Front Office (0 vs 3)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Call Booking | ||
| Job Booking | ||
| Online Booking |
HR & Payroll (0 vs 7)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Automated Commission Tracking | ||
| Automated Timesheets | ||
| Commission Tracking | ||
| Office Timesheets | ||
| Payroll Management | ||
| Prevailing Wages | ||
| Timekeeping |
Integration (3 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Custom Integrations | ||
| Open REST API | ||
| QuickBooks Online Integration |
Integrations (0 vs 4)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| API | ||
| Accounting APIs | ||
| Accounting Integrations | ||
| Partner Integrations |
Inventory Management (8 vs 6)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Global Inventory | ||
| Inventory App | ||
| Inventory and Parts Management | ||
| Low-stock Alerts | ||
| Materials Tracking | ||
| Multi-Warehouse Management | ||
| Multiple Inventory Lines | ||
| Parts Inventory Tracking | ||
| Parts Requisition | ||
| Parts and Inventory Management | ||
| Purchase Orders & Inventory | ||
| Purchasing | ||
| Purchasing & Inventory | ||
| Truck Replenishment |
IoT (1 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Meters and IoT Integration |
Maintenance Planning (4 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Meter-based Maintenance | ||
| Preventive Maintenance | ||
| Recurring Work Orders and PMs | ||
| Smart Checklists |
Marketing (0 vs 4)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Adaptive Marketing | ||
| Atlas Marketing | ||
| Marketing | ||
| Marketing Pro |
Mobile App (2 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Mobile & Remote Access | ||
| Offline Mode |
Payment Processing (0 vs 4)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Financing | ||
| Integrated Financing | ||
| Online Bill Pay | ||
| Payments |
Pricing Management (1 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Price Lists |
Procurement (5 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| PO Approval Workflows | ||
| PO Request Quotes from Vendors | ||
| Single Window Quote Comparison | ||
| Unlimited Vendors | ||
| Vendor and PO Management |
Project Management (0 vs 8)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Adjustable Capability Planning | ||
| Change Orders | ||
| Document Management | ||
| Job History | ||
| Project Financials | ||
| Project Management | ||
| Project Tracking | ||
| RFIs & Change Orders |
Reporting (6 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| 200+ Default Reports | ||
| 6 Months Analytics and Reporting Access | ||
| Auto Report Generation and Sharing | ||
| MTTR and MTBF Reports | ||
| PDF and XLS Export | ||
| Reporting & Analytics |
Reporting & Analytics (0 vs 7)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Advanced Reporting | ||
| Automated Custom Reports | ||
| Customizable Dashboards | ||
| Dashboards & Reports | ||
| Reporting | ||
| Sales Insights & Reporting | ||
| Work in Progress Reporting |
Request Management (4 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Common Email Setup for Requests | ||
| External Request Portal | ||
| QR Codes for Requests | ||
| Work Requests and Internal Requests |
Sales (0 vs 13)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Client Specific Pricing | ||
| Customizable Memberships | ||
| Estimates | ||
| Field Estimates | ||
| Leads | ||
| Mobile Estimates | ||
| Pipeline Management | ||
| Pricebook | ||
| Pricebook Pro | ||
| Professional Presentation | ||
| Proposals | ||
| Quotes & Proposals | ||
| Sales Pro |
Sales Automation (0 vs 1)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Sales Plays |
Sales Intelligence (0 vs 1)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Convex |
Scheduling (5 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| AI-Powered Scheduling & Dispatching | ||
| Advanced Scheduling | ||
| Advanced Scheduling and Dispatch | ||
| Calendar-based Drag and Drop Scheduling | ||
| Competency-based Scheduling |
Security (2 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Custom Roles and Permissions | ||
| Single Sign-On (SSO) |
Service Management (0 vs 4)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Equipment History | ||
| Equipment Management | ||
| Service Agreements | ||
| Work Order Management |
Site Management (3 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Location and Sites | ||
| Multi-Site Management | ||
| Unlimited Locations |
Support (3 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| 24/7 Email and Chat Support | ||
| Dedicated Account Manager | ||
| Support Center |
Team Management (1 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Teams and Crew Management |
Time Tracking (1 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| User Timecards and Timesheets |
Training (1 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Webinars |
User Management (2 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Unlimited Free Requester Users | ||
| Unlimited Free View-Only Users |
Work Order Management (6 vs 0)
| Feature | Zapium | ServiceTitan |
|---|---|---|
| Clubbed Work Orders | ||
| External Work Orders | ||
| Multi-asset Work Orders and PM | ||
| Unlimited Work Orders with Attached Images | ||
| Work Order Management | ||
| Work Order with Attached Images |
Unique Features
Only in Zapium (90)
AI-Powered Checklist and Procedure Generation
Asset Insights
Downtime Tracking
Failure Codes
Meter Analytics
Procedure Scores
Root Cause Insights
Asset and Location Hierarchies
Asset Tracking
Asset Warranty and Contract Tracking
Monitor Asset Status
QR Code Scanning
Straight Line Depreciation
Unlimited Assets
Historical Logs and Activity Tracking
Condition-Based Maintenance Triggers
Failed Item to Work Order
Meter to Preventive Maintenance Automation
Meter to Work Order Automation
PM Escalation Workflows
+ 70 more unique features
Only in ServiceTitan (112)
Accounting
Accounts Payable
AR/AP Management
Invoicing
Job Costing
Multi-Party Billing
Procure-to-Pay
Progress Billing
Three-Way Matching
Transaction Hub
Atlas: AI Assistant
Titan Intelligence
Automated Alerts
Automated Form Triggers
Aspire
Conduit
Multi-Tenant Management
Automated SMS
Call Recording
Contact Center Pro
+ 92 more unique features
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