JivoChat

AI-powered agent that can handle up to 80% of conversations automatically, saving team hours and scaling support without hiring new staff

Integrated OpenAI technology to help support teams write faster and more diversely

Native desktop application for Windows, Mac, and Linux with advanced features like spelling correction and phrase suggestions

Native mobile apps for iOS and Android with full chat functionality

Web-based access to JivoChat from any browser

Automatically route chats based on visitor location

Feature to reassign or rescue chats when agents become unavailable

Intelligent chat distribution and routing to appropriate agents

Automated chatbots that engage visitors 24/7, answer FAQs, and collect contacts to prevent lead loss

Customer relationship management system integrated with chat and communication tools

Allow multiple agents to work together in a single chat conversation

Display agent photos in the chat widget for personalization

Highly customizable chat widget available in 25 languages

Store complete chat history to resolve controversial situations and improve support quality

Customizable chat buttons with suggested phrases to let visitors start conversations quickly

Tool to direct visitors throughout the website

Set up proactive invitations based on time on site, number of visits, and customer location to increase dialogs by up to 20%

Advanced API to integrate JivoChat with custom software and services via webhooks

JavaScript API and webhook support to integrate JivoChat with any custom software

Mobile software development kit to integrate JivoChat into mobile applications

Accept orders from an online store or web form directly in JivoChat

Set up forms to collect visitor contacts through chat or social media to expand customer base

Allow visitors to submit contact information when agents are offline

Collect visitor information before or during chat conversations

Set custom business hours and availability schedules for agents

Track agent status and availability in real time

Transfer chats between agents to balance workload and ensure proper handling

Manage unlimited websites with a single JivoChat account

Create and manage targeted chat campaigns

Marketing tools to manage traffic and get more targeted leads with marketing statistics

Deliver fast, personalized support directly through Apple Business Chat

Connect Telegram to JivoChat and manage all messages alongside other channels with chatbots and more

Connect Viber messaging platform to manage customer conversations

Send and receive voice messages on Telegram, Instagram, and Facebook

Connect WhatsApp Business profile to JivoChat natively with automation, chatbots, and broadcasts capabilities

Organize and categorize chats by topic or department

Organize agents and chats across multiple departments

Connect a single phone number, manage calls, and monitor voice communication quality with IVR

Pre-written message templates and automatic assistant to speed up responses

Keyboard shortcuts for common agent actions to improve productivity

Preview messages before sending

Built-in spelling checker for agent messages

Export chat and analytics reports to Excel format

Built-in protection against spam messages and unwanted contacts

Consent form for processing personal data compliant with GDPR and similar regulations

Set up different roles and permissions for registered employees

Secure access control that avoids the need to share business account passwords with staff

Secure storage of customer personal data in JivoChat instead of agents' phones

Connect to Facebook and manage all conversations in one place with instant message responses

Respond to DMs, reactions, and mentions on Instagram plus manage messages from other messengers